Tickets

Looking for tickets? You're in the right place.
2020 Festival ticket sale dates below:

Pass & Package Sales
Locals: October 15, noon–8:00 p.m. MT
Public: October 17, noon MT until sold out

Purchase Tickets

Ticket Sales
Members: January 14, noon–8:00 p.m. MT
Locals: January 16, noon–8:00 p.m. MT
Public: January 21, 10:00 a.m. MT until sold out

There are so many ways to enjoy the Sundance Film Festival. Purchase a pass, a ticket package, or individual tickets in advance or catch a last-minute screening through the eWaitlist. For more information, watch this video or check out the ticketing details, box office and eWaitlist information, and frequently asked questions below.

For assistance, please visit sundance.org/customersupport.

Purchase Tickets

  • EXPRESS PASS
    (FIRST HALF)

    $4,000

    • Valid January 23–28
    • Access to screenings at all theaters
    • Priority entrance
    • One official photo credential
    • To learn more about purchasing this pass contact (310) 492-2265 or email SundanceCircle@sundance.org
    EXPRESS PASS
    (SECOND HALF)

    $3,500

    • Valid January 29–February 2
    • Access to screenings at all theaters
    • Priority entrance
    • One official photo credential
    • One awards party ticket
    • Limited number still available in the Pass and Package Office during the Festival
    Buy
    ECCLES THEATRE PASS
    (FIRST HALF)

    $3,000

    ECCLES THEATRE PASS
    (SECOND HALF)

    $2,000

    • Valid January 29–February 2
    • Access to all screenings at the Eccles Theatre in Park City
    • Priority entrance
    • One official photo credential
    • One awards party ticket
    Buy
    OFF-PEAK PASS

    $500

    • Valid January 24–February 2
    • Access to screenings 11:00 a.m. MST and earlier, 10:00 p.m. MST and later
    • Priority entrance
    • One official photo credential
    • One awards party ticket
    Buy
    GRAND THEATRE PASS

    $300

    • Valid January 24–February 2 (Fridays, Saturdays, Sundays only)
    • Access to all screenings at the Grand Theatre in Salt Lake City
    • Priority entrance
    • One official photo credential
    Buy

    Deadline for Cancellations: Friday, December 13, 2019
    Festival passes are nontransferable. Name changes are allowed for a $100 fee. Festival passes are photo credentials that are intended for one person. Festival pass theater access is restricted by date, venue, and/or time of day, depending on the type of pass. Pass holders need to be in line at least 30 minutes prior to scheduled start time to guarantee admittance.

  • Timeline

    • Step 1

      OCT 10

      Member pass and package pre-sale
      Become a Supporter or Storyteller member by Oct. 7
    • Step 2

      OCT 15

      Locals' pass and package sale (Utah residents only)
    • Step 3

      OCT 17

      Public pass and package sale begins
    • Step 4

      DEC 19

      Log into your account to see ticket selection time slot
    • Step 5

      JAN 7–10

      Select your tickets
    10-TICKET PACKAGE
    (FIRST HALF)

    $700

    • Valid January 23–28
    • 10 tickets
    • Two official credentials
    • Limit one per customer
    Buy
    10-TICKET PACKAGE
    (SECOND HALF)

    $600

    • Valid January 29–February 2
    • 10 tickets
    • Two official credentials
    • Limit one per customer
    Buy
    10-TICKET PACKAGE
    (SALT LAKE CITY ONLY)

    $300

    • Valid January 24–February 2
    • 10 Tickets (Salt Lake City screenings ONLY)
    • Two official credentials
    • Limit one per customer
    Buy
    SHORTS EPISODIC PACKAGE

    $100

    • Valid January 23–February 2
    • Six tickets to Indie Episodic and Shorts Program screenings
    • Limit one per customer
    Buy

    20 percent fee for cancellations
    Cancellation deadline for all ticket packages: December 13
    Limit of four tickets per screening

    A limited ticket package sale for Chase Sapphire® cardmembers will be held from October 22, 12 p.m. MST to October 24, 4 p.m. MST. Cardmembers will receive an email from Chase Sapphire with more information before the sale.

  • Timeline

    • Step 1

      OCT 10

      Member pass and package pre-sale
      Become a Supporter or Storyteller member by Oct. 7
    • Step 2

      OCT 15

      Locals' pass and package sale (Utah residents only)
    • Step 3

      OCT 17

      Public pass and package sale begins
    • Step 4

      DEC 19

      Log into your account to see ticket selection time slot
    • Step 5

      JAN 7–10

      Select your tickets
    IGNITE PACKAGE

    $250

    • Ignite package available in public sale only
    • Valid January 29–February 2
    • 10 tickets
    • Five ticket vouchers—for use in eWaitlist or redemption at a main box office
    • Access to special panels and events with filmmakers and industry members (specific events to be announced)
    • One official credential (access to non-theater venues; must be 21 to attend Music Café)
    • Only open to ages 18–25; proof of age required
    • Limit one per customer
    Buy
    UTAH STUDENT 10 TICKET PACKAGE
    (SALT LAKE CITY ONLY)

    $150

    • Valid January 24–February 2
    • 10 tickets to screenings in Salt Lake City
    • Only open to full-time undergraduate and graduate students with a valid student ID from a college or university in the state of Utah
    • One official credential (access to non-theater venues; must be 21 to attend Music Café)
    • Limit one per customer
    • Not available in member pre-sale
    Buy
  • Timeline

    • Step 1

      OCT 15

      Locals' pass and package sale
    • Step 2

      JAN 7-10

      Package ticket selection
    • Step 3

      JAN 16

      Locals' ticket sale
    LOCALS SLC PASS

    $500

    • Valid January 24–February 2
    • Priority entrance
    • Full access to Salt Lake City screenings
    • One official credential
    • Not available in member pre-sale
    Buy
    LOCALS 10 TICKET PACKAGE

    $300

    • Valid January 23–February 2
    • Good for screenings in all locations
    • 10 tickets
    • Two official credentials
    • Limit one per customer
    • Not available in member pre-sale
    Buy
    LOCALS INDIVIDUAL TICKETS

    $25

    • Online only
    • You must provide either a Utah driver’s license or Utah state ID at time of ticket pickup
    • NO refunds if customer cannot prove Utah residency
    • You may purchase a maximum of 20 tickets, with a limit of four tickets per screening
    Buy
  • Timeline

    OPEN TICKETS

    $25

    • Tickets are available at main box offices through February 2
    • For online sales, please print your receipt and pick up tickets at a main box office no later than 2 hours before showtime. Theaters cannot print online tickets.
    • Tickets to Kids screenings are $10 each.
    Buy
    eWAITLIST TICKETS

    $25

    • Queue electronically for a chance to get last-minute tickets to films—available via the web or mobile app
    • Register your account, choose a film, receive an eWaitlist number, and arrive at the theater no later than 30 minutes before the screening for a chance to get a ticket
    • View likelihood of admittance via the eWaitlist system—tickets are not guaranteed
    • eWaitlist tickets to Kids screenings are $10 each
    • Cash only
    • Learn More
    Buy
  • Timeline

    • OCT 17

      Public pass and package sale begins
    OFFICIAL CREDENTIAL


    $300

    • Valid January 23–February 2
    • One non-photo credential
    • Access to non-ticketed events at non-theater Festival venues
      • Filmmaker Lodge
      • New Frontier
      • Sundance ASCAP Music Café (daytime admission; must be 21)
    • Does not allow access to films.
    • Most ticket packages include two official credentials; all passes are considered credentials
    • Limited number still available in the Pass and Package Office during the Festival

    Please Note: Each credential holder MUST BE 21 or older to enter the Sundance ASCAP Music Café, as well as some special events held at the Filmmaker Lodge.

Corporate Hospitality Packages: The Sundance Film Festival is a one-of-a-kind experience for hosting your top clients. For access to a bulk quantity of screening tickets, Festival credentials, and other exclusive opportunities, please contact Sundance Institute's Corporate Department at corporategiving@sundance.org to explore corporate hospitality package options.

Please note that there is a $50 handling fee per pass or package and a $2 fee per ticket. Fees are nonrefundable.

Ticketing Details

Here are the ins and outs of passes, ticket packages, individual tickets, the eWaitlist, and more. Take a look—you may even discover a few Fest hacks along the way!

The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any ticket buyer who is identified or has been identified as a ticket reseller. This pertains to resales above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of print-at-home tickets. Tickets and credentials can be remotely invalidated. All theaters have scanning capabilities.

By purchasing, you are acknowledging that you have read and agreed with all the terms and conditions (the "fine print") published here.

    • Account creation. To purchase passes, packages, or individual tickets, you must have a sundance.org account. To create one, please go to sundance.org/users/sign_in.
    • Registration. Beyond creating an account, no other form of registration is required for the public. However, registration is required for Sundance industry participants and is by invitation only. Please contact sio@sundance.org.
    • Number of tickets per package. All public, locals', and youth ticket packages contain 10 tickets (except for the six-ticket Shorts Episodic Package). 20-ticket packages are available for Sundance Institute members, donors, corporate partners, and industry professionals. To learn more about 20-ticket package options, please contact:
    • Pass and package limits. Customers are limited to one type of ticket package per person, up to four per household. (For example, you may purchase one first-half package, one second-half package, and one Salt Lake City Package, but you may not purchase two of the same package type.) For passes, there is a limit of two per specific type of pass. Apart from these limits, there are no limits on the total amount of different passes or ticket packages you can buy.
    • Using multiple addresses. Purchases will be canceled if we determine that customers are using different email addresses or physical addresses to get around the limits. Remember that your ID must match your purchase address. Please do not use a work address for purchase—we have the ability to identify non-residential addresses.
    • Online waiting room. Sales for Festival passes, ticket packages, and individual tickets will be first-come, first-served—we will be using an online waiting room at the start of sale periods. Do not exit the waiting room or you will lose your place in line.
    • Selling out. Once any Festival pass or ticket package is sold out, additional items will be offered for sale only in the event of a refund or cancellation. This is an ongoing process. We do not have waiting lists for sold-out items, and we will not have an additional sale for canceled or refunded passes or ticket packages.
    • Ticket prices. Individual tickets purchased in advance for all screenings at all venues throughout the Festival are now $25, except for tickets to Kids screenings, which are $10.
    • eWaitlist ticket prices. All eWaitlist tickets are $25, except for tickets to Kids screenings, which are $10.
    • Pass and package pickup. We are no longer shipping any publicly purchased passes or packages. All passes and packages must be picked up in person.
    • Ticket packages and individual ticket sales have a limit of four tickets per screening.
  • You must be at least 18 years of age to purchase any advance Festival passes, ticket packages, or individual tickets. Name changes will be allowed after purchase for a $100 fee. If you purchase two passes, we will request the second name and a unique email for that pass. The deadline for name transfers is December 13, 2019. You must purchase with a street address—the address that is on your driver’s license or state ID. Quantities are limited. We do not guarantee ticket availability for any participants. Demand far exceeds our supply.

    • Express Pass (First Half). The Express Pass (First Half) is extremely limited and is never available during the public purchase period. Contact sundancecircle@sundance.org to inquire about Express Pass (First Half) options.
    • Photo deadline. The photo deadline for all Festival passes is December 13, 2019. If a photo is not uploaded or received by that date, you will be required to get your picture taken and your Festival Pass created during the Festival (long line alert!).
    • Pickup. Patrons may collect their Festival passes or ticket packages beginning January 21, 2020, during pass/package pickup. Pass/package pickup for Utah locals begins on January 18, 2020, from 8 a.m. to 2 p.m. MST. No proof of residency beyond driver’s licenses and state IDs are accepted. Festival Pass/Ticket Package Pickup: Patrons should pick up their Festival pass/ticket package at either the Pass and Package Office in Park City or the Salt Lake City Main Box Office. Patrons will select their pickup location when they make their Festival pass/ticket package purchase. Pickup begins on Tuesday, January 21, 2020, from 10 a.m. to 6 p.m. MST and continues throughout the Festival from 8 a.m. to 7 p.m. MST DAILY.
    • Theater arrival time. All pass holders, including Express Ticket Credential holders, should arrive at the theater at least 30 minutes prior to the film's published start time to gain priority entrance. At 15 minutes prior to the film's published screening time, the pass holder priority seating line will be closed. Pass holders and Express Credential holders arriving after that time forfeit priority seating rights and must queue with ticketed patrons.
    • Cancellations. All cancellation requests must be received in writing via email or fax (no phone calls) and confirmed with the Pass/Package office by December 13, 2019. There is a 20% handling fee applied to all cancelled orders. Cancellation requests can be sent via email to FestivalRegistration@sundance.org. Your email must include your name, reservation number, and a copy of your purchase confirmation email. ALL FEES ARE NON-REFUNDABLE.
    • Vouchers. Vouchers are issued in instances when the number of allotted tickets in a ticket package is not fulfilled within the ticket selection period. No refunds will be given. We cannot accommodate your ticket requests after January 10, 2020. Be aware that by the time you receive your vouchers, ticket availability is extremely limited and your vouchers can only be exchanged in-person for available films. Vouchers may only be used for their designated time period (for example, first half or second half of the festival) or geographic location (for example, Salt Lake City). Vouchers cannot be purchased, are not resalable, and have no refundable value. Vouchers can be redeemed at a main box office up to 2 hours prior to showtime, or as a waitlist payment at any theater.
    • Pickup. Patrons may collect their Festival passes or ticket packages beginning January 21, 2020, during pass/package pickup. Pass/package pickup for Utah locals begins on January 18, 2020, from 8 a.m. to 2 p.m. MST. No proof of residency beyond driver’s licenses and state IDs are accepted. Festival Pass/Ticket Package Pickup: Patrons should pick up their Festival pass/ticket package at either the Pass and Package Office in Park City or the Salt Lake City Main Box Office. Patrons will select their pickup location when they make their Festival pass/ticket package purchase. Pickup begins on Tuesday, January 21, 2020, from 10 a.m. to 6 p.m. MST and continues throughout the Festival from 8 a.m. to 7 p.m. MST DAILY.
    • Cancellations. All cancellation requests must be received in writing via email or fax (no phone calls) and confirmed with the Pass/Package office by December 13, 2019. There is a 20% handling fee applied to all cancelled orders. Cancellation requests can be sent via email to FestivalRegistration@sundance.org. Your email must include your name, reservation number, and a copy of your purchase confirmation email. ALL FEES ARE NON-REFUNDABLE.
    • Ticket Pickup. Patrons should pick up their tickets at any one of the three main box offices—located in Park City, Salt Lake City, and Sundance Resort—beginning January 21, 2020.
    • Online orders. New this year, tickets can be purchased online as they become available. Online ticket orders must be picked up at a main box office. No exceptions. Electronic ticket receipts will not be honored at the theater. Please plan accordingly. Traffic from the Box Office to the theater, especially in Park City, could take up to 45 minutes or more and all ticket holders must be in line 15 minutes before show time or risk losing their seat. No ticket pickup or exchanges are made at theaters.
    • Refunds. All ticket sales and fees are final and non-refundable, including uncollected tickets purchased. ALL FEES ARE NON-REFUNDABLE.
    • Exchanging tickets. Tickets may be exchanged in person at the main box offices up to two hours in advance of the printed screening time based on availability—a $2.00 per-ticket fee applies. ALL FEES ARE NON-REFUNDABLE.
    • Ticket limits. You may purchase a maximum of 20 tickets, with a limit of four (4) tickets per screening.
    • Group sales. Due to overwhelming ticket demand, we cannot offer any public group sales.
  • No refunds, transfers, or resale permitted. Ticket holder must be in the appropriate line at least 15 minutes before the screening time. Films are not rated. Viewer discretion is advised.

    Accessibility: All screenings have accessible seats. So we can further assist you, you may email accessibility@sundance.org with your schedule and we will contact theater personnel in advance of your arrival.

    Tickets and privileges may be revoked at any time for any reason without liability to Sundance Institute. Ticket or pass holder releases and holds harmless Sundance Institute together with its parents, subsidiaries, and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance. The likeness of the ticket and any Sundance trademarks may not be used without express written consent of Sundance Institute.

  • All Festival credentials include admittance to non-ticketed events at Filmmaker Lodge, Sundance ASCAP Music Café (daytime admission), New Frontier, and Festival Co-op. Each pass serves as a single credential. The Sundance Film Festival Awards Party requires a TICKET for access, based on space availability. Tickets for the Awards Party are not for sale. These are obtained by purchasing certain select passes or ticket packages (see pass/ticket package descriptions for party access). Other Sundance sponsored parties are invitation-only. Each credential holder MUST BE 21+ to enter the Sundance ASCAP Music Café and special events held at the Filmmaker Lodge. No exceptions. Credentials may not be sold or reproduced—nor will materials be reprinted—under any circumstances. Unauthorized duplication is a violation of federal law. Credentials are invalid and revocable without photo identification. Credentials are property of Sundance Institute; all rights reserved.

  • All fees are non-refundable.

    • Handling Fee: $2 per ticket (all online tickets only)
    • Exchange Fee: $2 per ticket
    • Pass/Package Fee: $50
    • Phone Order Fee: $50 (available only during ticket package selection; we strongly advise that you select all tickets online)
    • Name Change Fee: $100 (for pass or package)
    • Cancellation Fee (passes/packages must be cancelled by December 13): 20% of the price of the Festival pass or ticket package
  • The latest updates to our theater regulations can be found here.

  • Locals' Pass & Package Pickup

    • All terms and conditions in the fine print above apply to all locals purchases as well.
    • Your purchase address must MATCH the NAME and ADDRESS on the valid driver's license or Utah state ID that you present in person at the time of pickup in January.
    • Photo ID is required. Out-of-state property management firms and timeshare holders are not considered locals.
    • The locals options in Park City are a thank-you to the year-round residents who are affected daily by the Festival preparations, traffic congestion, schedule disruptions, etc.
    • Utah does not allow PO Boxes on driver's licenses. Purchases listing only a PO Box address may be cancelled.
    • Locals MAY NOT select express delivery as a delivery option when purchasing any Festival pass, ticket package, or individual tickets.
    • Locals 10 Ticket Packages are limited to two per household. This includes spouses, roommates, domestic partners, relatives, pets, multiple personalities, etc. If you purchase a second Locals Salt Lake City Pass, your companion must also be a resident of Utah.
    • Passes must be picked up individually in person and the second person must also present proof of Utah residency (driver's license or Utah state ID).
    • Locals Festival pass and ticket package pickup will begin on January 18, 2020, from 8:00 a.m. to 2:00 p.m. MST at the Pass and Package Office in Park City and the Salt Lake City Main Box Office and will run throughout the Festival.
    • You will select your pickup location for your pass/package at the time of purchase.
    • Pickup location cannot be changed after the time of purchase.

    Locals' Tickets

    Locals' purchases are not limited to just 30 minutes. Patrons have from noon to 8:00 p.m. MST on January 16 to complete a purchase. This is an online sale. We will offer email and limited phone support to all locals during this sales period for technical issues free of charge, but any phone sales will be subject to a transaction fee of $50 per order (we highly encourage everyone to order online). There is a $2 per-ticket handling fee for all online locals' individual ticket orders. You may pick up your tickets beginning Saturday, January 18. PLEASE NOTE: For our locals’ protection, we will not release or refund tickets if you cannot provide a valid state-issued Utah driver’s license or ID card when you come to collect your tickets. Our special locals' pickup day, January 18, is reserved for pickup only. We cannot accommodate refunds or exchanges on this special pickup day. Locals who miss their pickup on January 18 may pick up tickets when the main box offices open to the public on Tuesday, January 21, 2020. All box offices will be closed on Sunday, January 19, and Monday, January 20. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening.

    New for 2019

    Best of Fest Tickets: Please note that tickets for Best of Fest screenings (free screenings for Utah locals held on Monday, February 3, in Park City, Salt Lake City, and the Sundance Resort) will no longer be distributed during the locals’ pickup but will rather be available via the eWaitlist. Screening times and locations will be announced on Sundance.org on the morning of Sunday, February 2, 2020. Join the eWaitlist two hours before each screening.

    • Proof of Utah residence will be requested prior to admission. Utah locals are defined as residents with either a Utah driver's license or a Utah state ID card.
    • Sundance Institute is proud to acknowledge and thank Zions Bank; the Salt Lake County Zoo, Arts and Parks (ZAP) Program; the Summit County Recreation, Arts and Parks (RAP) Program; the Utah Division of Arts & Museums; and the National Endowment for the Arts for their support of Best of Fest, a Sundance Institute Utah community program.
    • Townie Tuesday Tickets: Please note that tickets for Townie Tuesday screenings (free screenings for Summit County residents held on January 28) will no longer be distributed during the locals’ pickup but will rather be available via the eWaitlist. Screenings will be held at Redstone Cinema at 7:00 p.m. MST and at the Library Center Theatre at 9:00 p.m. MST. Join the eWaitlist two hours before each screening.
    • You must be a Summit County resident, at least 18 years old, and present a legal Utah ID to be admitted.
    • Sundance Institute is proud to acknowledge and thank the George S. and Dolores Dore Eccles Foundation and the Summit County Recreation, Arts, & Parks (RAP) Program for their support of Townie Tuesday, a Sundance Institute Utah community program.
  • Members’ Pass & Package Pre-Sale

    • How can I access the member pre-sale?
      The member pre-sale is online only and will be held on October 10 from noon to 8:00 p.m. MST. A link to the sale will be emailed to Supporter and Storyteller members on the morning of the 10th. Passes and packages may be purchased by current members only; all purchases will be verified. Purchases by nonmembers will be refunded. If you purchase a membership after the sale begins, you will receive the link to the sale in your confirmation email.
    • Am I unsubscribed?
      In order to access the pre-sale, you must subscribe to our Membership email list. If you have recently renewed or joined, and you have not received membership emails regarding your benefits, please contact the Membership Office and ask us how to update your email preferences.
    • What can I do if a pass or package sells out?
      Please be aware that the membership pre-sale has been given a specific allocation of passes and packages, and they are first-come, first-served until sold out. If an item sells out during the membership sale, it may be available again during the public sale. This may be likely for the 10-ticket package for the first half of the Festival, which will be January 23–28 for the 2020 Festival.
    • Is there a limit to how many passes and packages I can buy?
      Each member is limited to a total of one of each ticket package (for example, you may purchase one First Half, one Second Half, and one Salt Lake City Ticket Package, but you may not purchase two of the same package type). Storyteller members can purchase one exclusive 20-ticket package for either first or second half of Festival, but not for both. For passes, there is a limit of two per specific type of pass. Apart from these limits, there are no limits on the total amount of different passes or ticket packages you can buy.
    • Can I buy locals packages and passes during the member pre-sale?
      The Locals 10 Ticket Package, the Locals Salt Lake City Pass, and the Utah Student 10 Ticket Package will not be available during the member pre-sale; these will be sold only during the locals sale on October 15. However, the Grand Pass and the Salt Lake City Only 10 Ticket Package will be available during the member pre-sale.
    • Can I also participate in the locals and public sales?
      Members who are Utah locals may participate in the locals sale on October 15, and all members may also participate in the public sale beginning October 17. During these sales, you will not be allowed to purchase additional passes or packages of the same type that you have already purchased previously, but you may try for a package that you were not able to purchase during the member pre-sale.
    • Do I get priority access to choose my films?
      Storyteller members with a 20-ticket package receive a priority fulfillment time slot for that particular package. Unfortunately, we are not able to offer priority access to film selection for any additional ticket packages bought during the membership pre-sale. In December, you will receive information about how to log in to choose your films. Film selection usually occurs during the first week of January.
    • How can I participate in the special sale for Chase Sapphire cardholders?
      Chase is offering their Sapphire cardholders the ability to purchase a 10-ticket package through their sale. Chase will be reaching out to their clients directly, beginning with preferred cardholders. The package costs $600 and is good for the entire 10 days of the Festival. It also comes with two credentials and two awards party tickets.

    Members’ Individual Ticket Pre-Sale

    • How can I access the member pre-sale for individual tickets?
      The member individual ticket pre-sale is online only and will be held on January 14 for 8 hours ONLY (noon to 8:00 p.m. MST); a link to the sale will be emailed to you the morning of the 14th.
    • Is there a limit to how many tickets I can purchase?
      Each member can purchase up to 20 total tickets, including up to four per screening. Please be aware that even during the pre-sale some films may be sold out, with no tickets available. This is more common for screenings during the first half of the Festival, which will be January 23–28 for the 2020 Festival.
    • When do I need to join?
      To participate in the 2020 Festival pre-sale, you must sign-up for membership by January 12th

    Frequently Asked Questions

    • How can I participate in the special sale for Chase Sapphire cardholders?
      Chase is offering their Sapphire cardholders the ability to purchase a 10 Ticket Package. Chase will be reaching out to their clients directly, beginning with preferred cardholders. The package costs $600 and is good for the entire 10 days of the Festival. It also comes with two credentials and two awards party tickets. The sale begins October 22 starting at noon, ending at 4 p.m. MST October 24.
    • I'm a Sundance Circle member. Do I get to participate in the pre-sales?
      As a Sundance Circle member, you receive access to the Member individual tickets pre-sale on January 14th. Sale instructions will be emailed as the date approaches. For more information, please email SundanceCircle@sundance.org.
  • If you are a member of the SIO, please read the information here.

How to Fest Without Advance Tickets

Didn’t get tickets but still want to get in on the fun? Explore the Offscreen program during the Festival for panels, music performances, and other live events open to credential holders or the general public. And if you’ve got your heart set on a film, the easiest way to attend a last-minute screening is through the eWaitlist.

  • STEP 1: SIGN IN

    Make sure you’re logged in with your Sundance.org account on the app or at ewaitlist.sundance.org.

    STEP 2: ADD A FRIEND

    To waitlist with a friend, go to your account settings (the gear icon at top right) and select Add a Friend. There you can link your account with a friend’s by sharing your unique eWaitlist code. You may waitlist with only one friend at a time.

    STEP 3: JOIN THE WAITLIST 2 HOURS BEFORE SHOWTIME

    The eWaitlist for each screening opens two hours before showtime. Select Join the Waitlist and within 15 seconds you’ll receive your eWaitlist number, which will be saved under My Waitlist in your account. If you waitlist with a friend, you’ll also see their number. You may waitlist for only one screening per two-hour period.

    Changed your mind? Please cancel your eWaitlist number at least 30 minutes before showtime so the folks further down the list will know how good their chances are! Once you cancel, you’ll be eligible to waitlist for another film during the same time period. Three no-shows (without canceling) will result in the suspension of your eWaitlist account for six hours.

    STEP 4: GET IN LINE AT LEAST 30 MINUTES BEFORE SHOWTIME

    Arrive at the theater eWaitlist line no later than 30 minutes before showtime, present your eWaitlist number on your mobile device, and line up in order based on your number. If you have an eWaitlist number but do not have a mobile device, please present a valid photo ID and theater staff will verify your number. If you arrive less than 30 minutes before showtime, you will be asked to queue at the end of the line regardless of your eWaitlist number.

    STEP 5: PURCHASE YOUR TICKET AND ENJOY THE SHOW!

    eWaitlist tickets are sold in queue order as space permits, beginning anytime from 30 minutes before showtime until the start of the screening. An eWaitlist number does not guarantee admission, but you can get a rough idea of your chances by checking our How to Fest page for the average number of admitted eWaitlist patrons by theater.

    Tickets are $25 (except for Kids screenings, which are $10) and only cash is accepted; exact change is recommended.

  • Registration. In order to waitlist, you must first create a Sundance.org account. You may not use multiple accounts.

    Linking to a friend’s account. You may link your eWaitlist account to a friend’s by sharing your unique eWaitlist code. You may link to multiple friends’ accounts, but you may waitlist with only one friend at a time.

    Joining the eWaitlist. Once you join the eWaitlist, you will be assigned a number at random. It will be saved under My Waitlist.

    If you waitlist with a friend, each of you will also see the other’s number under My Waitlist. You may not cancel a friend’s eWaitlist number.

    Limits. You may check in for only one eWaitlist per two-hour period. The eWaitlist for each screening closes 30 minutes prior to the scheduled start time. However, if an eWaitlist reaches maximum capacity before then, it will be closed early.

    Cancellations. You may cancel your eWaitlist number anytime until 30 minutes before showtime. Once you cancel, you will become eligible to waitlist for a different screening within the same two-hour period.

    If you have two no-shows (you do not arrive at the theater and do not cancel your eWaitlist number), you will receive a warning that your next no-show will result in the suspension of your account for 6 hours.

    Queuing at the theater. You must be in the eWaitlist line at the theater no later than 30 minutes before the screening’s scheduled start time. If you arrive at the eWaitlist line less than 30 minutes before the start time, your number will be null and void, and you will have to waitlist at the end of the line regardless of your previously issued eWaitlist number.

    MOBILE DEVICE USERS: Please present your eWaitlist number via your internet-capable mobile device upon arrival at the theater. A theater representative will help place you in the queue according to your number. In the event that you are unable to access your eWaitlist number, you may present a photo ID to a theater representative to verify your number.

    THOSE WITHOUT A MOBILE DEVICE: If you do not have an internet-capable mobile device, you will need to present a valid photo ID to a theater representative to verify your eWaitlist number. The representative will then help place you in the queue according to your number.

    Payment for tickets. eWaitlist tickets will be sold to the eWaitlist line in queue order as space permits, beginning anytime from 30 minutes before the scheduled screening time until the start of the screening.

    eWaitlist tickets are $25, except for tickets to Kids screenings, which are $10. Only cash is accepted. No student, military, or senior discounts are offered in the eWaitlist.

    Probability of admission. An eWaitlist number does not guarantee that you will be sold a ticket to your desired screening. The average number of admitted eWaitlist patrons by theater is provided in the How to Fest section of Sundance.org and is posted on signs at theaters. That number is an average of all time periods and days of the week, regardless of film category. In the case of very popular films, fewer than average numbers may be admitted, while other films may have room for more eWaitlisters.

    No resales. The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any eWaitlister who is identified or has been identified as a ticket reseller. This pertains to resales at, above, or below face value. Resales include unauthorized duplication and multiple forwarding of eWaitlist numbers. Tickets and credentials can be remotely invalidated.

Box Office Info

  • You'll need to pick up your Festival pass, ticket package, or advance tickets in person at the Festival. Express delivery is not available to the public.

    Festival Passes and Ticket Packages

    • Festival passes and ticket packages are available for in-person pickup at two locations: the Pass and Package Office in Park City and the Salt Lake City Main Box Office.
    • You select your pickup location when you make your Festival purchase. Pickup location cannot be changed after the time of purchase.
    • General pass and package pickup begins on Tuesday, January 21, 2020, at both locations.
    • To pick up, purchasers need to provide a photo ID and a copy of the confirmation email including the reservation number of the order.
    • Hours of operation for the Pass and Package Office and the Salt Lake City Main Box Office are listed below, under "Box Office Hours and Locations."

    Locals' Passes, Packages, and Tickets

    • Locals need to provide a valid ID and a copy of their confirmation email, including the reservation number, to pick up their order.
    • Pickup for the locals' online individual ticket sale begins Saturday, January 18, 2020, 8:00 a.m.–2:00 p.m. MST at all main box offices and continues on Tuesday, January 21, 10:00 a.m.–6:00 p.m. MST at all main box offices.
    • Locals' Festival pass and ticket package pickup begins on Saturday, January 18, 2020, 8:00 a.m.–2:00 p.m. MST, at the Pass and Package Office in Park City and the Salt Lake City Main Box Office. You must select your pickup location during purchase. Pickup location cannot be changed after the time of purchase.

    Online Ticket Orders

    • Patrons who purchased tickets online (including locals who did not pick up their online ticket orders on January 19) must pick up their tickets during normal business hours at any main box office. You must present a photo ID to be issued your tickets.
    • Please pick up your tickets at least two hours before your first screening time. Tickets for screenings prior to 10:00 a.m. MST should be picked up the day before, as heavy traffic is expected in the main box offices during the early morning hours. Tickets for screenings after 7:00 p.m. MST must be picked up during regular main box office hours.
    • Be sure to select tickets according to your arrival time and the main box office's hours of operation. To view hours and locations of the main box offices, see below.
    • There is no ticket pickup at theaters.

    Picking Up Someone Else's Pass, Ticket Package, Or Individual Tickets

    To pick up a Festival pass, a ticket package, or individual tickets for someone else, you will need to provide hard copies (please try to print out any emails) of the following items in order for our staff to release any purchase to you:

    • A release letter signed by the pass/package/ticket holder indicating the name of the person who will be picking up the purchase
    • A copy of the confirmation email that was sent from Sundance Institute to the original pass/package/ticket holder
    • A copy of the photo ID of the original pass/package/ticket holder (signature on ID must match signature on release letter)
    • The individual picking up the pass/package/tickets must have a photo ID, and the name on the ID must match the name mentioned in the release letter.
  • PARK CITY MAIN BOX OFFICE

    136 HEBER AVE.

    • Saturday, January 18: 8:00 a.m.–2:00 p.m. MST (Locals' ticket pickup ONLY)
    • Sunday, January 19–Monday, January 20: Closed
    • Tuesday, January 21–Wednesday, January 22: 10:00 a.m.–6:00 p.m. MST (Festival ticket sales begin)
    • Thursday, January 23–Saturday, February 1: 8:00 a.m.–7:00 p.m. MST (Festival ticket sales)
    • Sunday, February 2: 8:00 a.m.–4:00 p.m. MST (Festival ticket sales)

    PARK CITY PASS & PACKAGE OFFICE

    136 HEBER AVE.

    • Saturday, January 18: 8:00 a.m.–2:00 p.m. MST (Locals' pass/package pickup ONLY)
    • Sunday, January 19–Monday, January 20: Closed
    • Tuesday, January 21–Wednesday, January 22: 10:00 a.m.–6:00 p.m. MST (General pass and package pickup begins)
    • Thursday, January 23–Saturday, February 1: 8:00 a.m.–7:00 p.m. MST
    • Sunday, February 2: 8:00 a.m.–noon MST

    SALT LAKE CITY MAIN BOX OFFICE

    TROLLEY SQUARE, 700 EAST 500 SOUTH

    • Saturday, January 18: 8:00 a.m.–2:00 p.m. MST (Locals' pickup ONLY)
    • Sunday, January 19–Monday, January 20: Closed
    • Tuesday, January 21–Wednesday, January 22: 10:00 a.m.–6:00 p.m. MST (Ticket sales begin/general pass and package pickup begins)
    • Thursday, January 23–Saturday, February 1: 8:00 a.m.–7:00 p.m. MST (Festival ticket sales)
    • Sunday, February 2: 8:00 a.m.–4:00 p.m. MST (Festival ticket sales)

    SUNDANCE MOUNTAIN RESORT MAIN BOX OFFICE

    NORTH FORK, PROVO CANYON

    • Saturday, January 18: 8:00 a.m.–2:00 p.m. MST (Locals' ticket pickup ONLY)
    • Sunday, January 19–Monday, January 20: Closed
    • Tuesday, January 21–Wednesday, January 22: 10:00 a.m.–6:00 p.m. MST (Ticket sales begin)
    • Thursday, January 23–Saturday, February 1: 9:00 a.m.–6:00 p.m. MST
    • Sunday, February 2: 9:00 a.m.–noon MST

Frequently Asked Questions

  • Festival pass and ticket packages go on sale to the public on October 17 at noon MST. A special Utah locals-only pass and package sale will be held on October 15 starting at noon MST. Sundance Institute Supporter and Storyteller members get access to a member pre-sale—learn more here.

  • Please submit your passport-size photo, just head and shoulders, by Friday, December 13, 2019. You will receive instructions via email on how to upload your photo. Photos with obscured faces (sunglasses, low hats, masks) will be rejected.

  • You can cancel your Festival pass or ticket package by submitting a written request prior to Friday, December 13, 2019. Cancellation requests can be mailed to Attn: Pass and Package Office, PO Box 684429, Park City, Utah 84068 or faxed to (435) 658-3457. Mailed, scanned and faxed cancellation requests must be signed by the pass holder. Emailed requests can be sent to festivalregistration@sundance.org and must include a copy of the original purchase confirmation email. No refunds are offered after December 13, 2019, and a fee of 20 percent of the price of the pass or ticket package applies to all cancelled orders. All processing and handling fees are nonrefundable.

  • Patrons who purchased tickets online must pick up their tickets during normal business hours at any main box office (see hours and locations in the box office Information section above.) You must present photo ID to be issued your tickets. Please pick up your tickets at least two hours before your first screening time. Tickets for screenings prior to 10:00 a.m. MST should be picked up the day before, as heavy traffic is expected in the main box office during the early morning hours. Tickets for screenings after 7:00 p.m. MST must be picked up during regular main box office hours. There is no ticket pickup at the theaters. Be sure to select tickets according to your arrival time and the main box office hours of operation.

  • Members have access to all passes and packages during the member pre-sale except for the Locals 10 Ticket Package, the Locals Salt Lake City Only Pass, the Utah Student 10 Ticket Package, the Shorts Episodic Package, and the Ignite Package.

  • Ticket packages are a great option for small groups, and if needed you can supplement your package with individual tickets and/or additional Festival credentials. Because ticket package holders have priority ticket selection and can select up to four tickets per screening, a group can arrange to see movies together. Also note, because our inventory is limited, Sundance Institute has difficulty accommodating groups of more than four people. If you have a group of five or more people, be prepared with plenty of backup options, including splitting up your group if your first choices don’t work out.

    Because demand far exceeds supply, we cannot offer any public group sales. Group sales are only for corporate sponsors, and there are never any discount rates for groups. Our website also has some information about the sponsor program at sundance.org/support/corporate-support.

  • Yes. Festival pass and ticket package purchases are limited to one ticket package per item type and two Festival passes per item type (so couples may attend together). There is no limit to the amount of different Festival passes and/or ticket packages per transaction as long as the limit of one per package type and two per pass type is observed.

    Individual ticket sales are limited to 20 tickets per order, with a maximum of four tickets per screening. In cases where we determine that an individual or group is attempting to obtain large quantities of tickets by using various addresses or other means to get around limits, we reserve the right to cancel those orders.

  • You may feel like you've tried everything. But, just remember that the best-kept secret of the festival is that where there's a will, there's a way. Here are a few of your options:

    Box Office Sales

    Visit our main box offices in Park City or Salt Lake City for still available tickets. Our digital program guide will list what screenings are available or waitlist only. More tickets are usually available in Salt Lake City theaters and for early morning or late night screenings. Also explore NEXT, World Cinema, From the Collection, TBAs, and Indie Episodic screenings for available tickets. On the last Sunday of the festival, we show award-winning screenings in Park City (listed as TBAs) that usually do not sellout in advance. Choosing one of these guarantees you a great film surprise.

    The eWaitlist

    The eWaitlist is a Sundance tradition. Although many films appear to be “sold-out” or if you can’t make it to Main Box Office, you can still join our electronic eWaitlist at two hours before a scheduled showtime and just show up directly at the theater. Register in January for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. More information is here. Waitlist tickets are only $25 each (cash only).

    Offscreen Options

    Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott. See the full program here.

  • Download our app (available in December) or check the schedule online at sundance.org/schedule. Check theaters, main box offices, information booths, and sundance.org/festival for the latest info on any changes to the schedule. You can also follow @sundancefest on Twitter.

  • We accept Chase Sapphire Preferred®‎, American Express, Visa, MasterCard, Discover, and cash. We DO NOT accept checks, money orders, or foreign currency.

  • We do offer a special ticket package for 18- to 25-year-olds, called the Ignite Package.

    Tickets to films in the Kids category are $10 only for all attendees (online, in person, and on the waitlist).

    Sorry, but we do not offer any military or senior citizen discounts.

  • All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in person at the main box offices up to two hours in advance of the printed screening time based on availability—a $2.00 per-ticket fee applies. No ticket pickup or exchanges will be made at the individual theater box offices. Be sure to select your tickets according to your arrival plan and the main box offices' hours of operation. Refunds are not given for non-collected tickets ordered online.

  • You may purchase up to two passes per person. If you purchase two, you will be contacted for the name of the second pass holder. The first pass will always be assumed to be under the purchaser name. Name changes will incur a $100 fee. For example: If you purchase two Express Passes (Second Half) and you would like to transfer both passes to two different people, this would incur a $100 name change fee.

Support

For assistance, please visit sundance.org/customersupport.