2015 Sundance Film Festival 2015 Sundance Film Festival 2015 Sundance Film Festival

Get Tickets

Learn How to See Films at Sundance Film Festival

To see films and attend events at Sundance Film Festival, you will need to purchase one of the following: Festival Passes, Ticket Packages or Individual Tickets. Below are the details on each of these options.

Don't worry if the pass or package option you are looking for is sold out, there are plenty of options to get tickets on the ground with our e-waitlist!

Festival Pass
No tickets needed; Priority admission line
  • Step 1

    Oct 29 - UNTIL SOLD OUT

    Purchase pass
  • Step 2

    NOV 18 - DEC 4

    Submit your photo
EXPRESS PASS
(FIRST HALF)
$3,500
  • This pass is only available through Sundance Circle
  • Screening All Access Jan 21-26
  • Priority ticket line
  • 1 Day One Party Ticket
  • 1 Official SFF16 Photo Credential
EXPRESS PASS
(SECOND HALF)
$3,000
  • Screening All Access Jan 27 – 31
  • Priority ticket line
  • 1 Awards Party Ticket
  • 1 Official SFF16 Photo Credential

Customer may buy 2 passes at time of transaction. We will request second name and unique email address for second pass after purchase.

ECCLES THEATRE PASS
(SECOND HALF)
$1,500
  • All access to screenings at the Eccles Theatre in Park City Jan 27 – Jan 31
  • Priority ticket line
  • 1 Official SFF16 Photo Credential
  • 1 Awards Party Ticket

Customer may buy 2 passes at time of transaction. We will request second name and unique email address for second pass after purchase.

OFF-PEAK PASS $450
  • Screening Access for screenings 11 a.m. or earlier, 10 p.m. or later Jan 22 – Jan 31
  • Priority ticket line
  • 1 Awards Party Ticket
  • 1 Official SFF16 Photo Credential

Customer may buy 2 passes at time of transaction. We will request second name and unique email address for second pass after purchase.

GRAND THEATRE PASS $300
  • Valid Jan 22 – Jan 31 (Fridays, Saturdays, Sundays Only)
  • All access to screenings at Grand Theatre in Salt Lake City
  • Priority ticket line
  • 1 Official SFF16 Credential

Customer may buy 2 passes at time of transaction. We will request second name and unique email address for second pass after purchase.

Deadline for Cancellations – Friday, December 4
Festival Passes are non-transferable. No name changes on either first or second pass (if purchased) once name has been submitted. Festival Passes are photo credentials that are intended for one person. Festival Pass theatre access is restricted by date, venue and/or time of day depending on the type of Pass. Pass holders need to be in line at least 30 minutes prior to scheduled start time to guarantee admittance.

Ticket Packages
Premium access to select films
  • Step 1

    Oct 29 - UNTIL SOLD OUT

    Purchase package
  • Step 2

    PACKAGES: DEC 16

    Ticket packages receive timeslot for selecting tickets
  • Step 3

    JAN 6 – 8

    Package fulfillment
10-TICKET PACKAGE
(FIRST HALF)
$600
  • 10 tickets
  • 2 Day One Party Tickets
  • 2 Official SFF16 Credentials
  • Package valid Jan 21 – Jan 26

Limit one per customer.

10-TICKET PACKAGE
(SECOND HALF)
$500
  • 10 tickets
  • 2 Awards Night Party Tickets
  • 2 Official SFF16 Credentials
  • Package valid Jan 27 – Jan 31

Limit one per customer.

10-TICKET PACKAGE
(SALT LAKE CITY/OGDEN ONLY)
$250
  • Valid Jan 22 – Jan 31
  • 10 Tickets (SLC/Ogden screenings ONLY)
  • 2 Official SFF16 Credentials

Limit one per customer.

Utah Locals
Special ticket options for local Utah residents
  • Step 1

    Oct 29 – UNTIL SOLD OUT

    Purchase pass or ticket package
  • Step 2

    Passes: NOV 18 - DEC 4

    Submit your photo for your Locals Pass

    Packages: DEC 16

    Locals packages receive timeslot for selecting tickets
  • Step 3

    Packages: JAN 6 – 8

    Locals packages select tickets
LOCALS SLC/OGDEN PASS $400
  • Valid Jan 22 – Jan 31
  • Full Access to SLC/Ogden Screenings
  • 1 Official SFF16 Credentials
  • 1 Day One Party Ticket

Customer may buy two passes at time of transaction. We will request second name and unique email address for second pass after purchase. Second pass holder must also be a Utah resident.

LOCALS 10-TICKET PACKAGE
(FILM LOVERS)
$300
  • Valid Jan 21 - Jan 31
  • Good for screenings in all locations
  • 10 Tickets
  • 2 Official SFF16 Credentials

Limit one per customer.

LOCALS INDIVIDUAL TICKETS $20
  • Jan 14-15; sale begins at 10 a.m. MT
  • Online only. Sale ends at 4 p.m. MT Jan 15
  • You must provide either a Utah driver’s license or Utah state ID at time of ticket pickup.
  • NO refunds if customer cannot prove Utah residency.

You may purchase a maximum of 20 tickets, with a limit of four tickets per screening.

Learn about additional free screenings with Best of Fest and Townie Tuesday.

18-24 Year Old Ticket Packages
Special Youth/Student Packages
  • Step 1

    Oct 29 – UNTIL SOLD OUT

    Purchase ticket packages
  • Step 2

    DEC 16

    Receive timeslot for selecting tickets
  • Step 3

    JAN 6 - 8

    Select tickets
IGNITE PACKAGE
(SECOND HALF)
$250
  • Valid Jan 27 - Jan 31
  • 10 tickets
  • 5 Ticket Vouchers - for use in waitlist or redemption at a Main Box Office
  • 1 special pre-selected Screening Ticket for Saturday, January 30
  • Access to special panels & events:
    • Meet the Industry
    • The Inside Scoop on 2016 Sundance Film Fesitival and Sundance Institute
    • Speed-Dating with Festival Filmmakers
    • Networking Lunch
  • 1 Official SFF16 Credential (Access to non-theatre venues. Must be 21 to attend Music Cafe)
  • Only open to ages 18-24, proof of age required.

Limit one per customer.

SHORTS TICKET PACKAGE $50
  • Valid Jan 21 - Jan 31
  • 5 tickets to Shorts Program screenings in any location. Limit 4 tickets per screening.
  • Student ID is not required to purchase this ticket package
  • 1 Official SFF16 Credential (Access to non-theatre venues. Must be 21 to attend Music Cafe)

Limit one per customer.

UTAH LOCAL STUDENT 10-TICKET PACKAGE $150
  • Valid Jan 22 - Jan 31
  • 10 tickets to screenings in Salt Lake City and Ogden.
  • Valid Student ID from full-time undergraduate and graduate students currently enrolled at a college or university in the state of Utah
  • 1 Official SFF16 Credential (Access to non-theatre venues. Must be 21 to attend Music Cafe)

Limit one per customer.

Individual Tickets
Single Tickets
  • JAN 19 – JAN 31

    Purchase individual tickets
  • JAN 21 – JAN 31

    Purchase Day of Show and Waitlist Tickets
OPEN TICKETS $20
  • Purchase online and at main box offices beginning at 10am MT, Jan 19 – Jan 31
  • Tickets are available online until 36 hours before showtime; online sales end Jan 30
  • Pick up tickets at the main box office no later than 2 hours prior to screening time
DAY OF SHOW TICKETS $20
  • Each morning of the Festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City sell a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 p.m. the day before.
  • Day-of-Show Tickets must be purchased in-person; they are not available online.
In-person only
WAITLIST TICKETS $20
  • Queue electronically for a chance to get last minute tickets to films - available via the web or mobile app
  • Register your account, choose a film, receive a waitlist number, and arrive at the theatre no later than 30 minutes before the screening for a chance to get a ticket
  • View likelihood of admittance via the eWaitlist system - tickets are not guaranteed
  • Waitlist tickets to Sundance Kids screenings are $10 each
  • Cash only
Credential
Access to offscreen events
CREDENTIALS $200
  • 1 Non-Photo Credential
  • Access to non-theatre Festival Venues
    • Filmmaker Lodge
    • New Frontier
    • Sundance ASCAP Music Café (daytime admission/ must be 21)
    • Festival Co-op
  • Does not allow access to films.
  • Most Ticket Packages include 2 Official SFF16 Credentials; all passes are considered credentials.

(while supplies last)

Please Note: Each Credential Holder MUST BE 21 to enter the Sundance ASCAP Music Café; and special events held at the Filmmaker Lodge. No exceptions.

Fine Print

You're coming to the Festival to see films, not to read an epic of fine print. But we promise reading this page will ease your Festival experience, and in the end save you time by understanding the ins and outs of ticketing. Please take a look and there may even be some fun facts along the way.

The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any ticket buyer who is identified or has been identified as a ticket reseller. This pertains to re-sales above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of Print-at-Home tickets. Tickets and credentials can be remotely invalidated. All theatres have scanning capabilities.

By purchasing, you are acknowledging that you have read and agreed with all the terms and conditions (the "Fine Print") published here.

  • Changes for SFF16

    • No registration is required except for Sundance Industry participants. SIO registration is by invitation only. Contact sio@sundance.org.
    • Names of passes and packages have changed:
      • A = First Half (Thurs Jan 22 – Tues Jan 26)
      • B= Second Half (Wed Jan 27 – Sun Jan 31)
      • Adrenaline = Off Peak (Screenings 11 a.m. or earlier, 10 p.m. or later; valid Fri Jan 22 – Sun Jan 31)
      • Film Lovers = Locals 10 Ticket Package
    • All public/locals/youth ticket packages contain 10 tickets (except for the 5-Ticket Shorts Package). Customers are limited to one type of ticket package per transaction (example: you may purchase 1 First Half, 1 Second Half, and 1 SLC/Ogden Ticket Package, but may not purchase two of the same package type). 20 ticket packages are still available for internal customers. Contact sundancecircle@sundance.org, membership@sundance.org, sio@sundance.org, or corporategiving@sundance.org to learn about 20 ticket package options.
    • There are no limits on the total of amount of different passes or ticket packages you can buy, except for the limit of 1 per specific type of ticket package or limit of 2 per specific type of pass.
    • Purchases will be cancelled if we determine that customers are using different email addresses or physical addresses to get around the limits. Remember that your ID must match your purchase address – please do not use a work address for purchase. We have the ability to identify non-residential addresses.
    • Festival Pass/Ticket Packages/Individual Ticket sales will be first-come, first-served – we will be using an online waiting room at the start of sale periods. Do not exit the waiting room or you will lose your place in line.
    • Once any Festival Pass or Ticket Package is sold out, additional items will be offered for sale only in the event of a refund or cancellation. This is an ongoing process. We do not have waiting lists for sold-out items and we will not have an additional sale for cancelled or refunded pass/ticket packages.
    • Waitlist tickets are now all $20, with the continued exception of Sundance Kids tickets for $10.
  • Purchase

    You must be at least 18 years of age to purchase any advance Festival Pass, Ticket Package, or Individual Tickets. There are no name changes after initial purchase. The name at purchase time is the name used on the Festival Pass, Ticket Package, or Individual Tickets. This name also needs to be the person who picks up the purchase. If you purchase two passes, we will request the second name and a unique email for that pass. This second name can only be submitted once and cannot be changed once processed. Accounts and names are tied to email addresses. If you purchase again after an initial purchase with a different name but the same email address, the name on your original purchase will change as well. We will revert the name back to the original. This causes problems when trying to pick up a pass, ticket package, or tickets. For different names, use different email addresses. There are no address changes after purchase. You must purchase with a street address – the address that is on your driver’s license or state ID. Quantities are limited. We do not guarantee ticket availability for any participants. Demand far exceeds our supply.
  • Festival Passes and Ticket Packages

    The Express Pass (First Half) is extremely limited and never available during the public purchase period. Contact sundancecircle@sundance.org to inquire about First Half Express Pass options. Vouchers are issued in instances when the number of allotted tickets in a ticket package is not fulfilled within the ticket selection period. No refunds will be given. We cannot accommodate your ticket requests after January 8. Be aware that by the time you receive your vouchers, ticket availability is extremely limited and your vouchers can only be exchanged in-person for available films. Vouchers may only be used for their designated time period (for example, First Half or Second Half) or geographic location (Salt Lake City/Ogden). Vouchers cannot be purchased, are not resellable, and have no refundable value. Vouchers can be redeemed at the Main Box Office up to 2 hours prior to show time, or as a waitlist payment at any theatre. All Pass Holders, including Express Ticket credential holders, should arrive at the theatre at least 30 minutes prior to the film's published start time to gain priority entrance. At 15 minutes prior to the film's published screening time, the Pass Holder priority seating line will be closed. Pass Holders and Express Ticket Credential holders arriving after that time forfeit priority seating rights and must queue with ticketed patrons. All purchased tickets are valued at $20, including waitlist tickets. The photo deadline for all Festival Passes is December 4, 2015. If a photo is not uploaded or received by that date, you will be required to get your picture taken and your Festival Pass created during the Festival (long line alert!). Express delivery is available for $25. Express delivery option is only available at time of purchase. Proof of ID and signature are required at time of delivery. If photos for Festival Passes are not submitted by the photo deadline, Fed-Ex delivery will be cancelled without refund. Express Delivery is not available for transport outside of the United States. International patrons may collect their Festival Passes or Ticket Packages beginning January 19, 2016 during Pass/Package Pickup. Pass/Package pickup for Utah locals begins on January 16, 2016, from 10am-2pm. No proof of residency beyond driver’s licenses and state IDs are accepted. Festival Pass/Ticket Package Pickup: Patrons who did not select Express Delivery at the time of purchase should pick up their Festival Pass/Ticket Package at either the Pass and Package Office in Park City or the Salt Lake City Main Box Office. Patrons will select their pickup location when they make their Festival Pass/Ticket Package purchase. Pickup begins on Wednesday, January 19, 2016 from 10 a.m. to 6 p.m. and continues throughout the Festival from 8 a.m. to 7 p.m. (MT) DAILY. All cancellation requests must be received in writing via email or fax (no phone calls) and confirmed with the Pass/Package office by December 4, 2015. There is a 20% handling fee applied to all cancelled orders. Cancellation requests can be sent via email to FestivalRegistration@sundance.org. Your email must include your name, reservation number, and a copy of your purchase confirmation email. ALL FEES ARE NON-REFUNDABLE.
  • Individual Tickets

    Quantities are limited. Due to overwhelming ticket demand, we cannot offer any public group sales. Ticket Pickup: Patrons should pick up their tickets at any one of the four Main Box Offices - located in Park City, Salt Lake City, Sundance Resort, and Ogden - beginning January 19, 2016. Refunds are not given for non-collected tickets ordered via the web. All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in-person at the Main Box Offices up to two hours in advance of the printed screening time and based on availability - a $2.00 per ticket fee applies. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening. Tickets are available online for films screening more than 36 hours in advance. No ticket pickup or exchanges are made at the individual theatre box offices at the theatres. ALL FEES ARE NON-REFUNDABLE.
  • Ticket Regulations

    No refunds, transfers, or re-sales permitted. Ticket holder must be in the appropriate line at least 15 minutes before the screening time. Films are not rated. Viewer discretion is advised. Americans with Disabilities Act: All screenings have accessible seats. So we can further assist you, you may opt to call Customer Service at 888-285-7790 or 435-776-7878, or email ADA@sundance.org with your schedule and we will contact theatre personnel in advance of your arrival. Click here for more information. Tickets and privileges may be revoked at any time for any reason without liability to Sundance Institute. Ticket or Pass Holder releases and holds harmless Sundance Institute together with its parents, subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance. The likeness of the ticket and any Sundance trademarks may not be used without express written consent of Sundance Institute.
  • Credentials

    All Festival Credentials include admittance to Filmmaker Lodge, Sundance ASCAP Music Café (daytime admission), New Frontier, and Festival Co-Op. Each pass serves as a single credential. All official Sundance Film Festival parties require a TICKET for access, based on space availability. Tickets for official Sundance Film Festival parties are not for sale. These are obtained by purchasing certain select passes or ticket packages (see pass/ticket package descriptions for Party Access). Each Credential Holder MUST BE 21 to enter the Sundance ASCAP Music Café; and special events held at the Filmmaker Lodge. No exceptions. Credentials may not be sold or reproduced - nor will materials be reprinted - under any circumstances. Unauthorized duplication is a violation of federal law. Credentials are invalid and revocable without photo identification. Credentials are property of Sundance Institute, all rights reserved.
  • Locals

    All terms and conditions in the Fine Print above apply to all Locals purchases as well. Your purchase address must MATCH the NAME and ADDRESS on the valid Utah ID that you present in-person at the time of pickup in January. The customer who purchased the Festival Pass or Ticket Package must be the one to pick it up and prove residency with a Utah state issued ID. We make no exceptions to this rule. Out-of-state property management firms and timeshare holders are not considered locals. The Locals options in Park City are a thank-you to the year-round residents who are affected daily by the Festival preparations, traffic congestion, schedule disruptions, etc. Locals are important to us. Utah does not allow P.O. Boxes on driver's licenses. Purchases listing only a P.O. Box address may be cancelled. P.O. Boxes should be listed only as secondary mailing addresses when purchasing. Locals MAY NOT select Express Delivery as a delivery option when purchasing any Festival Pass, Ticket Package, or Individual Tickets. All Locals-Only Festival Passes, Ticket Packages, and Individual Tickets must be picked up in person by the person who purchased. Photo ID is required. Locals 10-Ticket Packages (formerly the Film Lovers Package) are limited to two per household. This includes spouses, roommates, domestic partners, relatives, pets, multiple personalities, etc. If you purchase a second Locals SLC/Ogden Pass, your companion must also be a resident of Utah. Passes must be picked up individually in person and the second person must also present proof of Utah residency (driver's license or Utah state ID). Locals Festival Pass and Ticket Package pickup will begin on January 16, 2016, from 10am-2pm, at the Pass and Package Office in Park City and the Salt Lake City Main Box Office and will run throughout the Festival. You will select your pickup location during your Pass/Package purchase timeslot. Pickup location cannot be changed after the time of purchase.
  • Locals Individual Tickets

    Local purchases are not limited to just 30 minutes. Patrons have from the purchase start time until 4 p.m. January 15 to complete a purchase. This is an online sale. We will offer email and limited phone support to all Locals during this sales period for technical issues free of charge, but any phone sales will be subject to a transaction fee of $50 per order (we highly encourage everyone to order online). There is a $1 per ticket handling fee for all online Locals Individual Ticket orders. On Saturday, January 16 pick up your online ticket purchase and your Best of Fest tickets. PLEASE NOTE: For our Locals protection - We will not release/refund tickets if you cannot provide a valid state-issued Utah Driver’s License or ID Card when you come to collect your tickets For Summit County locals – you can also pick up your Townie Tuesday tickets on January 16 while supplies last! Pickup will occur simultaneously with Best of Fest pickup at the Park City Box Office. Summit County residents can still wait-list at no charge at the theatres for the two Townie Tuesday screenings. For Ogden screenings only: Student and military discount prices ($10 per ticket) will be honored at any of our main box offices and online. In-person Box Office sales begin on Tuesday, January 19th. If you are a local college student or member of the military and purchase tickets to an Ogden screening online, you will have to show your local college student ID or Military ID when you pick-up your tickets. If you cannot show the relevant ID, you will not be refunded. Our special Locals pickup day, January 16, is reserved for pick up only. We cannot accommodate refunds or exchanges on this special pickup day. Locals who miss their pickup on January 16 may pick up up tickets when the Main Box Offices open to the public on Tuesday, January 19, 2016. All Box Offices will be closed on Sunday, January 17 and Monday, January 18. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening.
  • Picking Up for Someone Else (this does not apply to Locals purchases)

    To pickup a Festival Pass, Ticket Package, or Individual Tickets for someone else, you will need to provide hard copies (no emails!) of the following items in order for our staff to release any purchase to you:
    • A Release Letter signed by the Pass/Package/Ticket Holder indicating the specific name of the person who will be picking up the purchase.
    • A copy of the confirmation email that was sent from Sundance to the original Pass/Package/Ticket Holder.
    • A copy of the photo I.D. of the original Pass/Package/Ticket Holder (signature on ID must match signature on Release Letter).
    • The individual picking up the Pass/Package/Tickets must have a photo ID and name on ID must match name mentioned in Release Letter.
    • Local Pass/Package/Ticket Holders must be there in person to pick up their Pass/Package/Tickets.
    Purchasers of student or military discount tickets to screenings at the Ogden Peery’s Egyptian Theatre must provide ID at the time of pickup or purchase.
  • Sundance Industry Office (SIO) Fine Print

    If you are a member of the SIO, please read the information here.
  • Fees

    All fees are non-refundable.
    • Individual ticket prices are $20.
    • Waitlist tickets are $20.
    • “Sundance Kids” screenings are $10 online, in-person, and in the waitlist.
    • Handling Fee: $1 per ticket (all online tickets only).
    • Exchange Fee: $2 per ticket
    • Pass/Package Fee: $30
    • Phone Order Fee: $50 (available only during ticket package selection; we strongly advise that you select all tickets online).
    • Delivery Fee: $25 (must be selected at time of Pass or Ticket Package purchase)
    • Cancellation Fee (Passes/Packages must be cancelled by December 4): 20% of the price of the Festival Pass or Ticket Package
  • Theatre Regulations

    The latest updates to our Theatre Regulations can be found here.

How to Fest Without Advance Tickets

Not able to secure a Festival Pass or Ticket Package but still want to get in on the fun? We've got you covered - there's lots to do that doesn't require a ticket.

eWaitlist Tickets

What's the eWaitlist?

We like to ensure that every seat in every theatre is taken, so prior to the start of each film we sell the open seats to people who have signed up on our eWaitlist. It's a very successful way to see some of the films that sell out early, and we've just made it easier by allowing you to sign up anywhere with an internet connection.

How does it work?

Our new, exciting, mobile-enabled check-in system allows festivalgoers to reserve a line position over the internet, and provides self-serve kiosks for those without an internet capable device.

No more waiting in long, cold lines for two hours prior to screening time for a waitlist number! Festivalgoers will now have the ability to receive a waitlist number for a screening via any internet capable device. The system also allows festivalgoers to view/manage their check-in and see the likelihood of admittance to the event. It’s an environmentally friendly, paperless solution.

How many waitlist tickets are at every screening?

There are no allotments of waitlist tickets per theatre. Waitlist seats open up only if ticket or pass holders do not show up to the screening by the 15 minute mark. At that point, the theatre management assesses the number of open seats, and sells to the waitlist. Pass holders and ticket holders are still admitted during this time and have priority over waitlisters.

What are my chances of getting into a screening by using the waitlist?

Your chances are great! Almost 15% of our audience attends via the waitlist and it’s increasing every year as we get more efficient seating audience members in empty seats. We also know the average number of filmgoers who successfully get in per screening and the maximum amount of waitlisters that attended a screening at a theatre last year (see chart).

Learn how to take advantage of this new electronic waitlist system:

STEP 1 – REGISTER

Register for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. Please note that this account is unique to the eWaitlist. Previously created accounts related to ticketing or merchandise purchases are not applicable.

STEP 2 – ADD A FRIEND

Want to waitlist for a film with a friend? Link your eWaitlist account to a friend's by going to your account settings , which is the gear icon in the upper right corner of your screen. There you can invite your friend to either create an account and link to yours, or if they already have one, you can link instantly!

STEP 3 – CHOOSE A FILM & JOIN THE EWAITLIST

Two hours before the scheduled screening time for your desired film, the eWaitlist will open and you will be eligible to check-in for a waitlist number. If you're early, you'll find a countdown clock on the screening's check-in page so that you'll know exactly when to check-in. You'll be eligible to waitlist for only one screening per two-hour window. And remember, you can join the waitlist either by yourself or with a friend.

STEP 4 – RECEIVE YOUR EWAITLIST NUMBER

Once you check-in, you'll immediately receive your eWaitlist number. It will be saved under your "My Waitlist" heading in your account. If you eWaitlist with a friend, you'll also see their number, and they will have access to the waitlist number in their own "My Waitlist".

Changed your mind? Please CANCEL your ewaitlist number (the remaining waitlisters with higher numbers than yours will be excited to know that someone in front of them has cancelled). You'll then be eligible to waitlist for another film during the same time period.

STEP 5 – ARRIVE AT THE WAITLIST LINE AT THE THEATER OF YOUR EWAITLIST SCREENING NO LATER THAN 30 MINUTES BEFORE THE SCHEDULED START TIME

Arrive at the theater of your eWaitlist screening and be in the waitlist line no later than 30 minutes before the scheduled screening time, present your eWaitlist number on your mobile device to a volunteer on-site, and queue in your number position. If you do not have a mobile device but have an eWaitlist number you received from a computer, present a valid photo ID to the theater volunteer on-site. They will have a full list of eWaitlist registrants and eWaitlist numbers. If you arrive at the theater less than 30 minutes before the scheduled screening time, you will be asked to queue at the end of the line regardless of your eWaitlist number.

STEP 6 – TAKE YOUR CHANCES

Waitlist tickets will be sold to the waitlist line in queue order on a space available basis, beginning anytime from 30 minutes before the schedule screening time up until the start of the film. Tickets are $20 and only cash is accepted.

  • EWAITLIST TERMS AND CONDITIONS

    In order to eWaitlist, you must first register online in our system. You may only register once. This account is separate from any ticketing system purchase account. You may check-in for only ONE eWaitlist per two-hour time period. You may cancel your eWaitlist at any time before the end of the 90-minute check-in period. If you cancel your eWaitlist for a particular screening within a two-hour window, you will become eligible to eWaitlist for a different screening within the same two-hour window. Be sure to cancel your ewaitlist number if you do not intend to show up to the theatre. If you do not show up to the theatre two consecutive times AND you did not cancel your ewaitlist check-in, you will receive a warning from the system indicating your next no-show, no-cancel will result in the suspension of your account for 6 hours. All eWaitlists will close 30 minutes prior to the scheduled screening times. If an eWaitlist reaches the maximum number of eWaitlist numbers that will be distributed to a particular screening, the eWaitlist will be closed, regardless of timing. You may link your account to a friend. Your friend will have to authorize this link in order for it to be active. You may link your account to multiple friends accounts, but you may only eWaitlist with one friend at a time to a particular screening. You will receive an eWaitlist number immediately upon check-in. Your eWaitlist number will be saved in your "My Waitlist" section. If you eWaitlist with a friend, you'll see their number under your "My Waitlist" section, and they will also see their waitlist number under their own "My Waitlist". SMARTPHONE/TABLET USERS: Please present your waitlist number via your mobile device upon arrival at the theater. A theater representative will assist placing you in queue, amongst other waitlisters. NON-SMARTPHONE/TABLET USERS: If you do not have a mobile, internet capable device, and you check-in for the eWaitlist at a stationary computer, you will need to present a valid photo ID to the theater representative at your desired screening. She will have a complete list of eWaitlist names and line position numbers, and will be able to verify your waitlist number. She will then assist placing you in queue, amongst other waitlisters. Waitlist tickets will be sold to the waitlist line in queue order on a space available basis, beginning anytime from 30 minutes before the schedule screening time up until the start of the film. Tickets are $20 and only cash is accepted. Waitlist tickets for Sundance Kids screenings are $10. Sorry, no student, military, or senior discounts in the waitlist. WAITLIST NUMBERS DO NOT GUARANTEE THAT YOU WILL BE SOLD A TICKET TO YOUR DESIRED SCREENING. All waitlist tickets will be sold to the waitlist line in queue order on a space available basis. The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any eWaitlister who is identified or has been identified as a ticket reseller. This pertains to resales at above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of eWaitlist numbers. Tickets and credentials can be remotely invalidated. All theaters have scanning capabilities.
Free Events

Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott.


Box Office Info

Ticket Pickup

If you didn't select express delivery at your time of purchase, you'll need to pickup your Festival Pass, Ticket Package, or Advance Tickets in-person at the Festival.

Festival Passes and Ticket Packages

  • Festival Passes and Ticket Packages are available for in-person pickup at two locations: the Pass and Package Office in Park City and the Salt Lake City Main Box Office.
  • You select your pickup location when you make your Festival purchase. Pickup location cannot be changed after the time of purchase.
  • General pass and package pickup begins on Tuesday, January 19, 2016 at both locations.
  • To pick up, purchasers need to provide a photo ID and a copy of the confirmation email including the reservation number of the order.
  • Hours of operation for the Pass and Package Office and the Salt Lake City Main Box Office are listed below under 'Box Office Hours and Locations.'

Locals Festival Passes/Ticket Packages and Online Local Sales

  • All Locals who purchased Locals Festival Passes/Ticket Packages and Online Local Sales must pick up their orders in-person and provide proof of residency with a Utah Driver's License or a Utah State ID card. NO EXCEPTIONS.
  • Locals need to provide a copy of their confirmation email including the reservation number to pick up.
  • Locals Online Individual Ticket Sale Pickup begins Saturday, January 16, 2016, at 10:00 a.m. – 2:00 p.m. at all Main Box Offices and continues on Tuesday, January 19 from 10:00 a.m. – 6:00 p.m. at all Main Box Offices.
  • Locals Festival Pass and Ticket Package pickup begins on Saturday, January 16, 2016, from 10am-2pm, at the Pass and Package Office in Park City and the Salt Lake City Main Box Office. You select your pickup location during your Pass/Package purchase timeslot. Pickup location cannot be changed after the time of purchase.

Online Ticket Orders

  • Patrons who purchased tickets online (including Locals who did not pickup their Online Sales tickets January 16) must pick up their tickets during normal business hours at any Main Box Office. You must present a photo ID to be issued your tickets.
  • Please pick up your tickets at least TWO HOURS before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before as heavy traffic is expected in the Main Box Office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular Main Box Office hours.
  • Be sure to select tickets according to your arrival time and the Main Box Office's hours of operation. To view hours and locations of the Main Box Offices, see below this section.
  • There is no ticket pickup at the theatres.

Picking Up Someone Else's Festival Pass, Ticket Package, or Individual Tickets

This does not apply to Locals Festival Passes, Locals Ticket Packages, or Locals online ticket sales. All Locals must pickup their items in person to prove residency. NO EXCEPTIONS.

To pickup a Festival Pass, Ticket Package, or Individual Tickets for someone else, you will need to provide hard copies (please print out any emails) of the following items in order for our staff to release any purchase to you:

  • A Release Letter signed by the Pass/Package/Ticket Holder indicating the specific name of the person who will be picking up the purchase.
  • A copy of the confirmation email that was sent from Sundance to the original Pass/Package/Ticket Holder.
  • A copy of the photo I.D. of the original Pass/Package/Ticket Holder (signature on ID must match signature on Release Letter).
  • The individual picking up the Pass/Package/Tickets must have a photo ID and name on ID must match name mentioned in Release Letter.
Box Office Hours & Locations

Park City Main Box Office

136 Heber Ave

  • Saturday, January 16: 10:00 a.m. - 2:00 p.m. (Best of Fest/Townie Tuesday/Locals Online Sales Ticket Pickup)
  • Sunday, January 17 - Monday, January 18: Closed
  • Tuesday, January 19 - Wednesday, January 20: 10:00 a.m. - 6:00 p.m. (Festival Ticket Sales Begin)
  • Thursday, January 21 - Saturday, January 30: 8:00 a.m. - 7:00 p.m. (Festival Ticket Sales)
  • Sunday, January 31: 8:00 a.m. - 4:00 p.m. (Festival Ticket Sales)

Park City Pass & Package Office

136 Heber Ave

  • Saturday, January 16: 10:00 a.m. - 2:00 p.m. (Locals ONLY Pass & Package Pickup Begins)
  • Tuesday, January 19 - Wednesday, January 20: 10:00 a.m. - 6:00 p.m. (General Pass & Package Pickup Begins)
  • Thursday, January 21 - Saturday, January 30: 8:00 a.m. - 7:00 p.m.
  • Sunday, January 31: 8:00 a.m. - 12:00 p.m.

Salt Lake City Main Box Office

Trolley Square, 700 East 500 South

  • Saturday, January 16: 10:00 a.m. - 2:00 p.m. (Best of Fest/Locals Online Sales Ticket Pickup/Locals ONLY Pass & Package Pickup)
  • Sunday, January 17- Monday, January 18: Closed
  • Tuesday, January 19 - Wednesday, January 20: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin/General Pass & Package Pickup Begins)
  • Thursday, January 21- Saturday, January 30: 8:00 a.m. - 7:00 p.m. (Festival Ticket Sales)
  • Sunday, January 31: 8:00 a.m. - 4:00 p.m. (Festival Ticket Sales)

Sundance Mountain Resort Main Box Office

North Fork, Provo Canyon

  • Saturday, January 16: 10:00 a.m. - 2:00 p.m. (Best of Fest Ticket Pickup/Locals Online Sales Ticket Pickup)
  • Sunday, January 17 - Monday, January 18: Closed
  • Tuesday, January 19 - Wednesday, January 20: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin)
  • Thursday, January 21 - Saturday, January 30: 9:00 a.m. - 6:00 p.m.
  • Sunday, January 31: 9:00 a.m. - Noon

Ogden Main Box Office

2415 Washington Blvd.

  • Saturday, January 16: 10:00 a.m. - 2:00 p.m. (Best of Fest Ticket Pickup/Locals Online Sales Ticket Pickup)
  • Sunday, January 17 - Monday, January 18: Closed
  • Tuesday, January 19 - Saturday, January 30: Noon - 6:30 p.m. (Ticket Sales)

Frequently Asked Questions

How do I register to purchase Festival Passes or Ticket Packages?

Beginning October 29, at noon MT, you will be able to purchase Festival Passes and Ticket Packages (public, locals and youth). Sales will remain open for ticket packages until Monday, December 14, 2015. If any Festival Passes are leftover, they will continue to be on sale until January 27, 2016.

Do I have to submit a photo for my Festival Pass? When is the deadline?

Please submit your passport-size photo, just head and shoulders, by Friday, December 4, 2015. To submit your photo visit our Photo Uploader. The image must be at least 300px (w) x 400px (h), and less than 100k (0.1 Megs) in the JPEG (.jpg) format. PLEASE NOTE: If you requested that your Festival Pass be sent via Express Delivery and you DO NOT submit your photo by December 4, 2015, YOUR PASS WILL NOT BE SHIPPED AND WE WILL NOT REFUND YOUR DELIVERY CHARGE.

What if I want to cancel my Festival Pass or Ticket Package? Will I get a full refund?

You can cancel your Festival Pass or Ticket Package by submitting a written request prior to Friday, December 4, 2015. Cancellation requests can be mailed to Attn: Pass and Package Office P.O. Box 684429 Park City, Utah 84068 or faxed to (435) 658-3457. Mailed and faxed cancellation requests must be signed by the Pass Holder. Emailed requests can be sent to festivalregistration@sundance.org and must include a copy of the original purchase confirmation email. No refunds are offered after December 4, 2015 and a fee of 20 percent of the price of the Festival Pass or Ticket Package applies to all cancelled orders. All processing and handling fees are nonrefundable.

Where do I pick up the tickets I purchased online?

Patrons who purchased tickets online must pick up their tickets during normal business hours at any Main Box Office (see hours and locations in the Box Office Information section above.) You must present photo ID to be issued your tickets. Please pick up your tickets at least TWO HOURS before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before as heavy traffic is expected in the Main Box Office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular Main Box Office hours. There is no Ticket Pickup at the theatres. Be sure to select tickets according to your arrival time and the Main Box Office hours of operation.

I'm planning to attend the Festival with a group. What's the best way to get tickets?

Ticket Packages are a great option for small groups, which you can supplement with Individual Tickets and/or additional Festival Credentials. Because Ticket Package Holders have priority ticket selection and can select up to four ticket per one screening, a group can arrange to see movies together. Also note, because our inventory is limited, Sundance has difficulty accommodating groups of more than four people. If you're coming with five + be prepared with plenty of backup options and to split up your group if your first choices don’t work out.

Because demand far exceeds supply, we do not offer any public group sales. Group sales are only for corporate sponsors and there are never any discount rates (as groups often assume there will be). Our website also has some information about the sponsor program at sundance.org/support/corporate-support.

Are there limits to what I can buy?

Yes. Festival Pass and Ticket Package purchases are limited to one Ticket Package per item type and are limited to two Festival Passes per item type (so couples may attend together). There is no limit to the amount of different Festival Passes and/or Ticket Packages per transaction as long as the limit of 1 per package type and 2 per pass type is observed in the overall quantity.

Individual Ticket sales are limited to 20 ticket per order with a maximum of four tickets per screening. In cases where we determine that an individual of group is attempting to obtain large quantities of tickets by using various addresses or other means to get around limits, we reserve the right to cancel those orders.

When I arrive at the Festival, I discover that tickets to the film I want to see are no longer available. What can I do?

You may feel like you've tried everything. But just remember that the best-kept secret of navigating the Festival is that where there's a will, there's a way. Here are a few of your options:

Day-of-Show Sales

Visit our Main Box Offices in Salt Lake City or Park City to get tickets to previously unavailable screenings. Each morning of the festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City release a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 a.m. the day before. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online.

The Waitlist

The Waitlist is a Sundance tradition. Although many films appear to be “sold-out” or if you can’t make it to Main Box Office, you can still join our electronic eWaitlist at two hours before a scheduled showtime and just show up directly at the theatre. Register in January for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. More information is here. Waitlist tickets are only $20 each (cash only).

Off Screen Options

Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott.

What's the best way to find out about schedule changes, including any added screenings?

Check theatres, Main Box Offices, Information Booths, and sundance.org/festival for the latest info on any changes to the schedule. You can also call our Ticketing Hotline at 888-285-7790 or (435) 776-7878 for up-to-date Festival information and follow @sundancefestnow on Twitter.

What methods of payment are accepted at the main box offices?

We accept Chase Sapphire Preferred®‎, American Express, Visa, MasterCard, Discover, or cash. We DO NOT accept checks, money orders, or foreign currency.

Do you offer discounted tickets for kids, students, military or senior citizens?

We offer a limited number of student and military discounts for Ogden Peery’s Egyptian Theatre screenings only (online and at the Main Box Offices). There is a $10 discount per ticket. ID must be presented at time of ticket pickup or purchase.

We do offer special ticket packages for 18-24 year olds, details are above.

Tickets to films in the “Sundance Kids” category are $10 only (online, in-person and in the waitlist).

Sorry, but we do not offer any senior citizen discounts.

What if I cannot Attend a Screening?

All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in-person at the Main Box Offices up to two hours in advance of the printed screening time based on availability - a $2.00 per ticket fee applies. No ticket pickup or exchanges will be made at the individual theatre box offices. Be sure to select your tickets according to your arrival plan and the Main Box Offices' hours of operation. Refunds are not given for non-collected tickets ordered online.


Video Tutorials

Ticket Fulfillment

Customer Service

ADA Accessibility

Sundance Institute works to make each of its venues, theatres, and buses physically accessible for all Festivalgoers. Some venues require advance notice for patrons with ADA needs. Click here to learn more.

Festival Insiders

Festival Insiders are volunteers who have been specially trained to help you navigate the Festival. Have questions about buying tickets? Where to catch a shuttle? Grab a cup of cocoa? Find a restroom? Festival Insiders have the answers. These friendly folks hang out on Main Street and at other Festival venues sporting wide smiles and "Ask Me" buttons.

Lost and Found

Lost Something?

Items found at Sundance theatres and official non-theatre venues will be kept in the location in which they were recovered for the duration of the Festival. Items lost on shuttles or at official special events will be transferred to the Information Booth at the Park City Main Box Office. After the Festival, unclaimed items will be kept until February 12, 2016, before being donated to charity. Please fill out the form below or direct lost and found inquiries to lostandfound@sundance.org.

For all items lost at non-Sundance locations, the location should be contacted directly.

Claim an item

Customer Service Contact

Comments? Complaints? Feedback? Questions? Email: CustomerService@sundance.org. Customer Service Hotline (active during Festival Season): 888-285-7790 or 435-776-7878, Monday - Friday, 10:00 a.m. – 4:00 p.m. MT