Get Tickets

Learn How to See Films at Sundance Film Festival

To see films and attend events at Sundance Film Festival, you will need to purchase one of the following: Festival Passes, Ticket Packages or Individual Tickets. Below are the details on each of these options.

Don't worry if the pass or package option you are looking for is sold out, there are plenty of options to get tickets on the ground with our e-waitlist!

Festival Pass
No tickets needed; Priority admission line
  •  
    Step 1

    SEP 17 - OCT 8

    Register for purchase timeslot

  •  
    Step 2

    OCT 10

    Receive purchase timeslot

  •  
    Step 3

    Oct 14 - OCT 17

    Purchase Festival Passes

  •  
    Step 4

    Nov 19 - DEC 5

    Submit your photo

EXPRESS PASS A $3,500
  • This package is only available through Patron Circle
  • Screening All Access Jan 22-27
  • Priority ticket line
  • 1 Day One Party Ticket
  • 1 Official SFF15 Photo Credentials
Sold Out
EXPRESS PASS B $3,000
  • Screening All Access Jan 28 – Feb 1
  • Priority ticket line
  • 1 Awards Party Ticket
  • 1 Official SFF15 Photo Credential
ECCLES PASS B $1,500
  • Screening Access to the Eccles Theatre (the largest venue and primary presenter of Premiere Category films) Jan 28 – Feb 1
  • Priority ticket line
  • 1 Official SFF15 Photo Credential
  • 1 Awards Party Ticket
ADRENALINE PASS $450
  • Screening Access for screenings before 11 a.m., after 10 p.m. Jan 23 – Feb 1
  • Priority ticket line
  • 1 Awards Party Ticket
  • 1 Official SFF15 Photo Credential
Sold Out

Deadline for Cancellations – Friday, December 5
Festival Passes are non-transferable. No name changes. Festival Passes include photo credentials that are intended for one person. Festival Pass theatre access is restricted by date, venue and/or time of day depending on the type of Pass. Pass holders need to be in line at least 30 minutes prior to scheduled start time to guarantee admittance.

Ticket Packages
Premium access to select films
  •  
    Step 1

    SEP 17 - OCT 8

    Register for purchase timeslot

  •  
    Step 2

    OCT 10

    Receive purchase timeslot

  •  
    Step 3

    Oct 14 - OCT 17

    Purchase Ticket Packages

  •  
    Step 4

    DEC 17

    Receive timeslot for selecting tickets

  •  
    Step 5

    Jan 5 - 9

    Package fulfillment

PREMIUM PACKAGE A $1,200
  • 20 tickets
  • Priority ticket selection (Group 1 - A, 1st Group after Patron Circle selections)
  • 2 Day One Party Tickets
  • 2 Official SFF15 Credentials
  • Package valid Jan 22 – Jan 27
Sold Out
PACKAGE A $1,000
  • 20 tickets
  • Priority ticket selection (Group 2 - A)
  • 2 Day One Party Tickets
  • 2 Official SFF15 Credentials
  • Package valid Jan 22 – Jan 27
Sold Out
PREMIUM PACKAGE B $1,000
  • 20 tickets
  • Priority ticket selection (Group 1 - B)
  • 2 Awards Party Tickets
  • 2 Official SFF15 Credentials
  • Package valid Jan 28 – Feb 1
Sold Out
PACKAGE B $850
  • 20 tickets
  • Priority ticket selection (Group 2 - B)
  • 2 Awards Party Tickets
  • 2 Official SFF15 Credentials
  • Package valid Jan 28 – Feb 1
Sold Out
DISCOVERY $400
  • 10 tickets
  • Last ticket selection group (before individual tickets)
  • 2 Official SFF15 Credentials
  • Package valid Jan 22 – Feb 1

Please Note: Film selections will most likely be limited to the second half of the Festival; screenings outside of Park City; and second, third or fourth screenings depending on ticket selection timeslot. Access to Premieres, Doc Premieres and Dramatic films may be extremely limited.

Sold Out
Utah Locals
Special ticket options for local Utah residents
  •  
    Step 1

    SEP 17 - OCT 8

    Register for Locals pass/package purchase timeslot

  •  
    Step 2

    OCT 10

    Receive Locals pass/package purchase timeslot

  •  
    Step 3

    Oct 21 - OCT 24

    Locals Purchase Festival Passes & Ticket Packages

  •  
    Step 4

    NOV 5 - DEC 15

    Register for Locals individual tickets purchase timeslot

  •  
    Step 5

    NOV 19 - DEC 5

    Submit your photo for your Locals Pass

  •  
    Step 6

    DEC 17

    Locals packages receive timeslot for selecting tickets

  •  
    Step 7

    DEC 18

    Receive Locals individual ticket purchase timeslot

  •  
    Step 8

    JAN 5 - 9

    Locals packages select tickets

  •  
    Step 9

    Jan 13 - 15

    Locals individual ticket sale

LOCALS GRAND PASS $300
  • Valid Jan 23 - Feb 1 (Fridays, Saturdays, Sundays Only)
  • All access to screenings at Grand Theatre
  • 1 Official SFF15 Credentials

Note:

Access to all screenings at our newest theatre the Grand Theatre at Salt Lake Community College. 1575 S. State St. in Salt Lake City. Screenings will be on Friday evenings and Saturday/Sunday Afternoons and Evenings. This theatre will host many of the "Premiere" and "US Dramatic" Category Screenings.

LOCALS SLC/OGDEN PASS $400
  • Valid Jan 23 - Feb 1
  • Full Access to SLC/Ogden Screenings
  • 1 Day One Party Ticket
  • 1 Official SFF15 Credential
Sold Out
SLC/OGDEN PACKAGE $400
  • Valid Jan 23 - Feb 1
  • 20 Tickets (SLC/Ogden screenings)
  • 2 Official SFF15 Credentials
Sold Out
FILM LOVERS $300
  • Valid Jan 22 - Feb 1
  • 10 Tickets
  • 2 Official SFF15 Credentials
Sold Out
LOCALS INDIVIDUAL TICKETS $20
  • Local purchases will not be limited to just 30 minutes. Patrons will now have from their timeslot start time until 5 p.m. January 15 to complete a purchase.
  • You may purchase a maximum of 20 tickets, with a limit of four tickets per screening.
    Registration does not guarantee a timeslot or ticket availability.
    Sales dates and times are randomly assigned by a computer at the end of the registration period.

See Terms and Conditions

Learn about additional free screenings with Best of Fest and Townie Tuesday.

18-25 Year Old Ticket Packages
Special Youth/Student Packages
  •  
    Step 1

    OCT 14 - DEC 12

    Purchase ticket packages

  •  
    Step 2

    DEC 17

    Receive timeslot for selecting tickets

  •  
    Step 3

    JAN 5 - 9

    Select tickets

IGNITE PACKAGE: B WEEK $250
  • Valid Jan 28 - Feb 1
  • 10 tickets - ticket selection on Jan 9
  • 5 Ticket vouchers - for use in waitlist
  • 1 Award Screening Ticket for Saturday evening, January 31
  • Access to special panels & events:
    • Meet the Industry
    • The Inside Scoop on 2015 Sundance Film Fesitival and Sundance Institute
    • Speed-Dating with Festival Filmmakers
    • Networking Lunch
  • 1 Official SFF15 Credential (Access to non-theatre venues. Must be 21 to attend Music Cafe)
  • Only open to ages 18-25, proof of age required.
Sold Out
SHORTS TICKET PACKAGE $50
  • 5 tickets to  Shorts Program screenings in any location. Limit 4 tickets per screening.
  • Student ID is not required to purchase this ticket package
  • 1 Official SFF15 Credentials Credential (Access to non-theatre venues. Must be 21 to attend Music Cafe)
UTAH LOCAL - STUDENT PACKAGE $300
  • 20 tickets to screenings in Salt Lake City and Ogden.
  • Valid Student ID from full-time undergraduate and graduate students currently enrolled at a college or university in the state of Utah
  • 1 Official SFF15 Credential (Access to non-theatre venues. Must be 21 to attend Music Cafe)
UTAH LOCAL - STUDENT PACKAGE $150
  • 10 tickets to screenings in Salt Lake City and Ogden.
  • Valid Student ID from full-time undergraduate and graduate students currently enrolled at a college or university in the state of Utah
  • 1 Official SFF15 Credential (Access to non-theatre venues.
    Must be 21 to attend Music Cafe)
Individual Tickets
Single Tickets
  •  

    JAN 20 - FEB 1

    Purchase individual tickets

  •  

    JAN 22 - FEB 1

    Purchase Day of Show & Waitlist Tickets

OPEN TICKETS $20
  • Purchase online and main box offices at 10 a.m. Jan 20 - Feb 1
  • Tickets are available online until 36 hours before showtime
  • Pick up tickets at the main box office no later than 2 hours prior to screening time
Available mid-December
DAY OF SHOW TICKETS $20
  • Each morning of the Festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City sell a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 a.m. the day before.
  • Day-of-Show Tickets must be purchased in-person; they are not available by phone or online.
 
WAITLIST TICKETS $15
  • Available electronically via the web or mobile app.
  • Register, choose a film, receive a waitlist number, arrive 30 minutes before the screening
  • View likelihood of admittance -- Don't forget to give up your seat if you no longer want to attend.
  • Waitlist tickets to Sundance Kids screenings are $10 each
  • Cash only.
Coming in January
Credential
Access to offscreen events
  •  

    OCT 28 - Until Sold Out

    Purchase Credential

CREDENTIALS $200
  • 1 Non-Photo Credential
  • Access to non-theatre Festival Venues
    • Sundance House Presented by HP
    • Filmmaker Lodge
    • New Frontier
    • Sundance ASCAP Music Café (daytime admission/ must be 21)
    • Festival Co-op
  • Does not allow access to films. You will still need to explore ticket options above.
  • Most Ticket Packages include 2 Official SFF15 Credentials.

Please Note: Each Credential Holder MUST BE 21 to enter the Sundance ASCAP Music Café; and special events held at the Filmmaker Lodge. No exceptions.

Fine Print

You're coming to the Festival to see films, not to read an epic of fine print. But we promise reading this page will ease your Festival experience, and in the end save you time by understanding the ins and outs of ticketing. Please take a look and there may even be some fun facts along the way.

In order to purchase a Festival Pass or Ticket Package, you must first register online. You may only register once and dates/times and registration participants are randomly assigned by a computer. There is no advantage to registering on the first registration day.

The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any ticket buyer who is identified or has been identified as a ticket reseller. This pertains to re-sales above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of Print-at-Home tickets. Tickets and credentials can be remotely invalidated. All theatres have scanning capabilities.

By registering, you are acknowledging that you have read and agreed with all the terms and conditions (the "Fine Print") published here.

Registration

You must be at least 18 years of age to register and purchase any advance Festival Pass, Ticket Package, or Individual Tickets.

There are no name changes after initial registration. The name used for registration is the name used on the Festival Pass, Ticket Package, or Individual Tickets. The name that appears on the registration also needs to be the person who picks up the purchase.

Be careful! Accounts and names are tied to email addresses. If you register again after an initial purchase with a different name but the same email address, the name on your original purchase will change as well. We will revert the name back to the original registration. This causes problems when trying to pick up a pass, ticket package, or tickets. For different names, use different email addresses.

There are no address changes after initial registration. You must register with a street address. Registrations listing only a P.O. box address will be cancelled.

There is no advantage to registering on the first day. Timeslot assignment and selection of registrants for purchases are not based on a first-come, first-served basis. Registrants are not guaranteed a purchase timeslot. Timeslots are assigned randomly by a computer.

Limit one registration per person. Duplicate registrations will be cancelled without notification. A "duplicate registration" is determined by comparing names with other account information.

Quantities are limited. We do not guarantee ticket availability for any participants, regardless of their assigned purchase time. Demand far exceeds our supply.

Did you know that the hole in an old box office window was called a "wicket?" And a "sticky wicket" refers to a situation in a cricket game when the pitch has become damp, typically due to rain or high humidity...and has nothing to do with wet tickets.

All registrants are notified via email, whether or not they are selected for a purchase time.

Festival Passes and Ticket Packages

The Express A Pass is extremely limited and not available during the public purchase period.

Purchases are limited to one Festival Pass/Ticket Package per item type (exceptions will be noted in pass descriptions), with a limit of four Festival Passes and/or Ticket Packages per transaction.

Please note that if you purchase a public pass or package offered in the Chase Sapphire Preferred®, Locals sales or any other private sale, you cannot purchase a second pass/package of the same type in a different sale.

Because of increasing demand and limited inventory, we are restricting ticket packages purchases to 4 per household (up to a max of 80 tickets per address, couples, families, partners or roommates).

Vouchers are issued in instances when the number of allotted tickets in a ticket package is not fulfilled within the ticket selection period. No refunds will be given. We cannot accommodate your ticket requests after January 9. Be aware that by the time you receive your vouchers, ticket availability is extremely limited and your vouchers can only be exchanged for available films. Vouchers may only be used for their designated time period (for example, Week A or Week B) or geographic location. Vouchers cannot be purchased, are not resellable, and have no refundable value. Vouchers can be redeemed at the Main Box Office until 2 hours prior to show time, or as a waitlist payment at any theatre.

All Pass Holders, including Express Ticket credential holders, should arrive at the theatre at least 30 minutes prior to the film's published start time to gain priority entrance. At 15 minutes prior to the film's published screening time, the Pass Holder priority seating line will be closed. Pass Holders and Express Ticket Credential holders arriving after that time forfeit priority seating rights and must queue with ticketed patrons.

All purchased tickets are valued at $20.

Any leftover Festival Passes/Ticket Packages are offered for open sale online on Tuesday, October 28, 2014. Registration is not required.

Did you know the term "Box Office" originates from Shakespearean times, in which boxes would be used to collect a fee? However, due to thieves, the boxes would only contain a small amount of money, and the full boxes would be placed in an office, collectively called a "Box Office."

The photo deadline for all Festival Passes is December 5, 2014. If a photo is not uploaded or received by that date, you will be required to get your picture taken and your Festival Pass created during the Festival (long line alert!).

Express delivery is available for $25. Express delivery option is only available at time of purchase. Proof of ID and signature are required at time of delivery. If photos for Festival Pass Credentials are not submitted by the photo deadline, Fed-Ex delivery will be cancelled without refund.

Express Delivery is not available for transport outside of the United States. International patrons may collect their Festival Passes or Ticket Packages beginning January 21, 2015 during Pass/Package Pickup. Pass/Package pickup for Utah locals begins on January 20, 2015.

Festival Pass/Ticket Package Pickup: Patrons who did not select Express Delivery at the time of purchase should pick up their Festival Pass/Ticket Package at either the Pass and Package Office in Park City or the Salt Lake City Main Box Office. Patrons will select their pickup location when they make their Festival Pass/Ticket Package purchase. Pickup begins on Wednesday, January 21, 2015 from 10:00 a.m. to 6:00 p.m. and continues throughout the Festival from 8:00 a.m. to 7:00 p.m. (MT) DAILY.

All cancellation requests must be received in writing via email or fax (no phone calls) and confirmed with the Pass/Package office by December 5, 2014. There is a 20% handling fee applied to all cancelled orders. Cancellation requests can be sent via email to FestivalRegistration@sundance.org. Your email must include your name, reservation number, and a copy of your purchase confirmation email.

ALL FEES ARE NON-REFUNDABLE.

Individual Tickets

Quantities are limited. We do not guarantee ticket availability for any participants. Demand far exceeds our supply. Availability for opening weekend screenings and films in the Premiere and Documentary Premiere categories may be sparse, but stay flexible and you can see many great films this way!

Due to overwhelming ticket demand, we cannot offer any public group sales.

Ticket Pickup: Patrons should pick up their tickets at any one of the four Main Box Offices - located in Park City, Salt Lake City, Sundance Resort, and Ogden - beginning January 20, 2015.

Did you know the first use of scan barcodes was to label railroad cars in 1959, but they were not commercially successful until they were used to automate supermarket checkout systems in the late '80s? Did you know that barcodes on Sundance Film Festival tickets are Code 93, not UPCs?

Refunds are not given for non-collected tickets ordered via the web.

All ticket sales and fees are final and non-refundable. However, tickets may be exchanged at the Main Box Offices up to two hours in advance of the printed screening time and based on availability - a $2.00 per ticket fee applies.

No ticket pickup or exchanges are made at the individual theatre box offices at the theatres.

Tickets are available online for films screening more than 36 hours in advance. Registration is not required for these sales.

ALL FEES ARE NON-REFUNDABLE.

Ticket Regulations

No refunds, transfers, or re-sales permitted.

Ticket holder must be in the appropriate line at least 30 minutes before the screening time.

Films are not rated. Viewer discretion is advised. Most films and shorts are un-previewed world premieres. If you have a concern about content or want a longer description of the film, please visit our online film guide and view the filmmaker's website and social media links. Films can also be researched via IMDB.com or Google.

Americans with Disabilities Act: All screenings have accessible seats. So we can further assist you, you may opt to call Customer Service at 888-285-7790 or 435-776-7878, or email ADA@sundance.org with your schedule and we will contact theatre personnel in advance of your arrival. Click here for more information.

Tickets and privileges may be revoked at any time for any reason without liability to Sundance Institute. Ticket or Pass Holder releases and holds harmless Sundance Institute together with its parents, subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance.

The likeness of the ticket and any Sundance trademarks may not be used without express written consent of Sundance Institute.

Credentials

All Festival Credentials include admittance to Sundance House Presented by HP, Filmmaker Lodge, Sundance ASCAP Music Café (daytime admission), New Frontier, and Festival Co-Op.

Each pass serves as a single credential.

All official Sundance Film Festival parties require a TICKET for access, based on space availability. Tickets for official Sundance Film Festival parties are not for sale. These are obtained by purchasing certain select passes or ticket packages (see pass/ticket package descriptions for Party Access).

Each Credential Holder MUST BE 21 to enter the Sundance ASCAP Music Café; and special events held at the Filmmaker Lodge. No exceptions.

Credentials may not be sold or reproduced - nor will materials be reprinted - under any circumstances. Unauthorized duplication is a violation of federal law. Credentials are invalid and revocable without photo identification. Credentials are property of Sundance Institute, all rights reserved.

Oh, no! You're not done yet! If you're not a Local or Sundance Industry member, continue onto FEES and THEATRE REGULATIONS.

Locals

All terms and conditions in the Fine Print above apply to all Locals purchases as well.

Timeslot assignments for the Locals Individual Tickets Sale are nontransferable. This includes spouses, roommates, domestic partners, relatives, pets, multiple personalities, etc.

Registration is limited to one registration per person. Your registered address must MATCH the NAME and ADDRESS on the valid Utah ID that you present in-person at the time of pickup in January.

Utah does not allow P.O. Boxes on driver's licenses. You must register with a street address. Registrations listing only a P.O. Box address will be cancelled. P.O. Boxes should be listed only as secondary mailing addresses when registering.

Locals MAY NOT select Express Delivery as a delivery option when purchasing any Festival Pass, Ticket Package, or Individual Tickets. All Festival Passes, Ticket Packages, and Individual Tickets must be picked up in person by the person who registered (really, no exceptions). Photo ID is required.

Film Lovers Ticket Packages are limited to two per household.

Locals Festival Pass and Ticket Package pickup will begin on January 20, 2015 at the Pass and Package Office in Park City and the Salt Lake City Main Box Office and will run throughout the Festival. You will select your pickup location during your Pass/Package purchase timeslot. Pickup location cannot be changed after the time of purchase.

The registrant who purchased the Festival Pass or Ticket Package must be the one to pick it up and prove residency with a Utah state issued ID. We make no exceptions to this rule.

Did you know that the ticket office building for the Skier's Subway that operated in Park City in the '60s was home to the Sundance Film Festival Ticketing Department? Skiers climbed into modified mining trolleys and were pulled two and a half miles through the pitch dark Spiro Tunnel to the Thaynes Hoist, where they boarded the old mine elevator and were lifted 1,750 feet to the surface near the Thaynes chair lift.

Locals must provide a valid Utah driver's license or Utah state ID card to purchase tickets or pickup passes and packages. Utility bills, property tax statements, car registrations, and notes from Deer Valley will not be accepted as proof of residency. No exceptions. If you cannot present a Utah driver's license or Utah State ID Card upon pickup, you will not receive your pass/package/tickets and no refund will be issued.

Out-of-state property management firms and timeshare holders are not considered locals. The Locals options in Park City are a thank-you to the year-round residents who are affected daily by the Festival preparations, traffic congestion, schedule disruptions, etc. Locals are important to us.

Locals Individual Tickets

Local purchases are not limited to just 30 minutes. Patrons have from their timeslot start time until 4 p.m. January 15 to complete a purchase.

This is an online sale. We will offer email and limited phone support to all Locals during this sales period for technical issues free of charge, but any subsequent phone sales will be subject to a transaction fee of $50 per order (we highly encourage everyone to order online). There is a $1 per ticket handling fee for all Locals Individual Ticket orders.

One stop shopping for Ticket Pickup on Saturday, January 17! Pick up your online ticket purchase and your Best of Fest tickets all at once. PLEASE NOTE: For our Locals protection - We will not release/refund tickets if you cannot provide a valid state-issued Utah Driver’s License or ID Card when you come to collect your tickets

For Summit County locals – you can also pick up your Townie Tuesday tickets on January 17 (Summit County residents only) while supplies last! Pickup will occur simultaneously with Best of Fest pickup at the Park City Box Office. Summit County residents can still wait-list at no charge at the theatres for the two Townie Tuesday screenings.

Ticket buyers at the Sundance and Ogden Box Office locations can register online and are not limited to selections at their local theatres only. Since there will be NO in-person Locals sales at these box offices, residents of Provo Canyon and Ogden are encouraged to register online by December 15.

For Ogden screenings only: Student and military discount prices ($15 per ticket) will be honored at any of our main box offices and online. In-person Box Office sales begin on Tuesday, January 20th. If you are a local college student or member of the military and purchase tickets to an Ogden screening online, you will have to show your local college student ID or Military ID when you pick-up your tickets. If you cannot show the relevant ID, you will not be refunded.

Our special Locals pick up day, January 17, is reserved for pick-up only. We cannot accommodate refunds or exchanges on this special pick up day.

Locals who miss their pickup on January 17 may pickup up tickets when the Main Box Offices open to the public on Tuesday, January 20, 2015. All Box Offices will be closed on Sunday, January 18 and Monday, January 19.

Please note, you are required to present your Utah Driver's License or a Utah State ID Card at the time of ticket pickup. Utility bills, property tax statements, car registrations, and notes from Deer Valley WILL NOT BE ACCEPTED AS PROOF OF RESIDENCE. NO EXCEPTIONS. If you cannot present a Utah driver's license or Utah State ID Card upon pickup, you will not receive your pass/package/tickets and no refund will be issued.

You may purchase a maximum of 20 tickets, with a limit of four tickets per screening. Registration does not guarantee a timeslot or ticket availability. Sales dates and times are randomly assigned by a computer at the end of the registration period.

Picking Up for Someone Else (this does not apply to Locals purchases)

To pickup a Festival Pass, Ticket Package, or Individual Tickets for someone else, you will need to provide hard copies (no emails!) of the following items in order for our staff to release any purchase to you:

  • A Release Letter signed by the Pass/Package/Ticket Holder indicating the specific name of the person who will be picking up the purchase.
  • A copy of the confirmation email that was sent from Sundance to the original Pass/Package/Ticket Holder.
  • A copy of both sides of the credit card used for purchase.
  • A copy of the photo I.D. of the original Pass/Package/Ticket Holder (signature on ID must match signature on Release Letter).
  • The individual picking up the Pass/Package/Tickets must have a photo ID and name on ID must match name mentioned in Release Letter.

Local Pass/Package/Ticket Holders must be there in person to pick up their Pass/Package/Tickets.

Purchasers of student or military discount tickets to screenings at the Ogden Peery’s Egyptian Theatre must provide ID at the time of pickup or purchase.

Sundance Industry Office (SIO) Fine Print

If you are a member of the SIO, please read the information here.

The world's first movie premiere was on December 28, 1895, at the Grand Café in Paris. The cost of admission was one franc (about 22 cents). The triple feature included "Workers Leaving the Lumiere Factory" (sounds like a World Documentary), "The Blacksmith at Work" (could be a Midnight film), and "The Sprinkler Sprinkled" (definitely Dramatic Competition).

Fees

All fees are non-refundable.

Individual ticket prices are $20. Waitlist tickets are $15. “Sundance Kids” screenings are $10.
Handling Fee: $1 per ticket (all online tickets only). Exchange Fee: $2 per ticket
Pass/Package Fee: $30
Phone Order Fee: $50 (available only during ticket package selection; we strongly advise that you select all tickets online).
Express Delivery Fee: $25
Cancellation Fee (Passes/Packages must be cancelled by December 5): 20% of the price of the Festival Pass or Ticket Package

Theatre Regulations

All patrons - whether credentialed or ticketed - must adhere to the following guidelines posted at each theatre:

1. To guarantee admittance, Ticket and eligible Pass Holders must be in the appropriate line 30 minutes prior to the film's scheduled start time.

2. The use of cameras or other recording equipment is strictly prohibited during the screening.

3. Filmgoers should remember to take all personal belongings and litter with them as they exit. Any items left behind may be disposed of. "Found" items will be held only until February 18, 2015. Items that are unclaimed are donated to charity. If you have any lost and found issues, contact lostandfound@sundance.org.

4. The Sundance Film Festival reserves the right to search the personal belongings of any patron inside or around the premises of the theatre.

5. By entering the theatre, patrons consent to be photographed/filmed and grant Sundance Institute, its successors, assigned parties, carrier stations, network station(s), sponsor(s), advertising agents, and their affiliated entities the right to record and use their likeness, voice, and name worldwide in perpetuity for any purpose whatsoever. In addition, they release the above parties from any and all liability for loss or damage to person or property while they are at or around the theatre.

6. All cell phones inside theatre auditoriums must be turned off prior to the introduction of the film.

7. All filmgoers agree to comply with all published and stated rules and regulations.

8. No babes in arms or strollers permitted in theatres. Or pets (except service animals). Even teensy-weensy cutesy-poo lap dogs hidden in Birkin bags must stay outside the theatre.

Congratulations on reading all of the Fine Print! Thank you, thank you, thank you!

If you need additional assistance, someone from our Customer Service staff will be happy to help you. Remember: no name changes!

How to Fest Without Advance Tickets

Not able to secure a Festival Pass or Ticket Package but still want to get in on the fun? We've got you covered - there's lots to do that doesn't require a ticket

Waitlist Tickets

What's the Waitlist?

We like to ensure that every seat in every theatre is taken, so prior to the start of each film we sell the open seats to people who have signed up on our eWaitlist. It's a very successful way to see some of the films that sell out early, and we've just made it easier by allowing you to sign up anywhere with an internet connection.

How does it work?

After last year's success we're bringing back the new, exciting, mobile-enabled check-in system that allows festivalgoers to reserve a line position over the internet, and provides self-serve kiosks for those without an internet capable device.

No more waiting in long, cold lines for two hours prior to screening time for a waitlist number! Festivalgoers will now have the ability to receive a waitlist number for a screening via any internet capable device. The system also allows festivalgoers to view/manage their check-in and see the likelihood of admittance to the event. It’s an environmentally friendly, paperless solution.

Learn how to take advantage of this new electronic waitlist system:

STEP 1 – REGISTER

Come January, register for the Sundance Film Festival eWaitlist for an opportunity to join a waitlist to any Festival screening. Please note that this account is unique to the eWaitlist. Previously created accounts related to ticketing or merchandise purchases are not applicable.

STEP 2 – ADD A FRIEND

Want to waitlist for a film with a friend? Link your eWaitlist account to a friend’s by going to your account settings, which is the gear icon in the upper right corner of your screen. There you can invite your friend to either create an account and link to yours, or if they already have one, you can link instantly!

STEP 3 – CHOOSE A FILM & JOIN THE EWAITLIST

At two hours before the scheduled screening time for your desired film, the eWaitlist will open and you will be eligible to check-in for a waitlist number. If you’re early, you’ll find a countdown clock on the screening’s check-in page so that you’ll know exactly when to check-in. You’re only able to be on one waitlist at a time. And remember, you can join the waitlist either by yourself or with a friend.

STEP 4 – RECEIVE YOUR EWAITLIST NUMBER

Once you check-in, you’ll immediately receive your eWaitlist number. It will be saved under your “My Waitlist” heading in your account. If you eWaitlist with a friend, you’ll also see their number, and they will have access to the waitlist number in their own “My Waitlist”.

STEP 5 – ARRIVE AT THE THEATRE OF YOUR EWAITLIST SCREENING NO LATER THAN 30 MINUTES BEFORE THE SCREENING

Arrive at the theatre of your eWaitlist screening no later than 30 minutes before the scheduled screening time, present your eWaitlist number on your mobile device to a volunteer on-site, and queue in your number position. If you do not have a mobile device but have an eWaitlist number you received from a computer, present a valid photo ID to the theatre volunteer on-site. They will have a full list of eWaitlist registrants and eWaitlist numbers. If you arrive at the theatre less than 30 minutes before the scheduled screening time, you will be asked to queue at the end of the line regardless of your eWaitlist number.

Changed your mind? Please CANCEL your ewaitlist number- the remaining waitlisters with higher numbers than yours will be excited to know that someone in front of them has cancelled.

STEP 6 – TAKE YOUR CHANCES

Waitlist tickets will be sold to the waitlist line in queue order on a space available basis, beginning anytime from 30 minutes before the schedule screening time up until the start of the film. Tickets are $15 and only cash is accepted.  Exact change is recommended, so be sure to stop by the ATM to get some cash before getting in line – we cannot accept credit or debit cards at the theatres. Waitlist tickets for Sundance Kids screenings are $10.

 

EWAITLIST TERMS AND CONDITIONS

In order to eWaitlist, you must first register online in our system. You may only register yourself once, creating only one account.

You may only check-in for ONE eWaitlist per two-hour time period. You may cancel your eWaitlist at any time before the end of the 90-minute check-in period. If you cancel your eWaitlist for a particular screening within a two-hour window, you will become eligible to eWaitlist for a different screening within the same two-hour window.

All eWaitlists will close 30 minutes prior to the scheduled screening times. If an eWaitlist reaches the maximum number of eWaitlist numbers that will be distributed to a particular screening, the eWaitlist will be closed, regardless of timing.

You may link your account to a friend. Your friend will have to authorize this link in order for it to be active. You may link your account to multiple friends accounts, but you may only eWaitlist with one friend at a time to a particular screening.

You will receive an eWaitlist number immediately upon check-in. Your eWaitlist number will be saved in your “My Waitlist” section.

If you eWaitlist with a friend, you’ll  see their number under your “My Waitlist” section, and they will also see their waitlist number under their own “My Waitlist”.

YOU MUST ARRIVE AT THE THEATRE IN THE WAITLIST LINE NO LATER THAN 30 MINUTES BEFORE THE SCHEDULED SCREENING TIME. If you arrive to the waitlist line at the theatre less than 30 minutes before the screening time, your number will be null and void. You will have to waitlist at the end of the line regardless of your previously issued waitlist number.

SMARTPHONE/TABLET USERS: Please present your waitlist number via your mobile, internet capable device upon arrival at the theatre. A theatre representative will assist placing you in queue, amongst other waitlisters. In the event that you are unable to access your waitlist number, you may present a photo ID to the theatre representative on-site. The volunteer will have a complete list of eWaitlist names and line position numbers, and will be able to verify your waitlist number.

NON-SMARTPHONE/TABLET USERS: If you do not have a mobile, internet capable device, and you check-in for the eWaitlist at a stationary computer, you will need to present a valid photo ID to the theatre representative at your desired screening. The volunteer will have a complete list of eWaitlist names and line position numbers, and will be able to verify your waitlist number. The volunteer will then assist placing you in queue, amongst other waitlisters.

Waitlist tickets will be sold to the waitlist line in queue order on a space available basis, beginning anytime from 30 minutes before the schedule screening time up until the start of the film.

Tickets are $15 and only cash is accepted. Waitlist tickets for Sundance Kids screenings are $10. Sorry, no student, military, or senior discounts in the waitlist.

WAITLIST NUMBERS DO NOT GUARANTEE THAT YOU WILL BE SOLD A TICKET TO YOUR DESIRED SCREENING. All waitlist tickets will be sold to the waitlist line in queue order on a space available basis.

The number of average admitted waitlist patrons by theatre is published in the film guide and posted on signs at individual theatres. That number is an average of all time periods and days of the week, regardless of film category. In the case of popular films, fewer than average numbers may be admitted, and other films may have room for more filmgoers.

The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any eWaitlister who is identified or has been identified as a ticket reseller. This pertains to resales at above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of eWaitlist numbers. Tickets and credentials can be remotely invalidated. All theatres have scanning capabilities.

Free Events

Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café,  New Frontier, and Sundance House presented by HP. And there's always something happening at Festival Headquarters at the Park City Marriott.


Box Office Info

Ticket Pickup

If you didn't select express delivery at your time of purchase, you'll need to pickup your Festival Pass, Ticket Package, or Advance Tickets in-person at the Festival. Only the person whose name appears on the account of the purchase is eligible to pickup the Festival Pass, Ticket Package, or Individual Tickets.

Festival Passes and Ticket Packages

  • Festival Passes and Ticket Packages are available for in-person pickup at two locations: the Pass and Package Office in Park City and the Salt Lake City Main Box Office.
  • You select your pickup location when you make your Festival purchase. Pickup location cannot be changed after the time of purchase.
  • General pass and package pickup begins on Wednesday, January 21, 2015 at both locations.
  • To pick up, purchasers need to provide a photo ID and a copy of the confirmation email including the reservation number of the order.
  • Hours of operation for the Pass and Package Office and the Salt Lake City Main Box Office are listed below under 'Box Office Hours and Locations.'

Locals Festival Passes/Ticket Packages and Online Local Sales

  • All Locals who purchased Locals Festival Passes/Ticket Packages and Online Local Sales must pick up their orders in-person and provide proof of residency with a Utah Driver's License or a Utah State ID card. NO EXCEPTIONS. Utility bills with a photo ID are not a valid proof of residency.
  • Locals need to provide a copy of their confirmation email including the reservation number to pick up.
  • Locals Online Individual Ticket Sale Pickup begins Saturday, January 17 at 10:00 a.m. – 2:00 p.m. at all Main Box Offices and continues on Tuesday, January 20 from 10:00 a.m. – 6:00 p.m. at all Main Box Offices.
  • Locals Festival Pass and Ticket Package pickup begins on Tuesday, January 20, 2015 at the Pass and Package Office in Park City and the Salt Lake City Main Box Office. You select your pickup location during your Pass/Package purchase timeslot. Pickup location cannot be changed after the time of purchase.

Online Ticket Orders

  • Patrons who purchased tickets online (including Locals who did not pickup their Online Sales tickets January 17) must pick up their tickets during normal business hours at any Main Box Office. You must present a photo ID to be issued your tickets.
  • Please pick up your tickets at least TWO HOURS before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before as heavy traffic is expected in the Main Box Office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular Main Box Office hours.
  • Be sure to select tickets according to your arrival time and the Main Box Office's hours of operation. To view hours and locations of the Main Box Offices, see below this section.
  • There is no ticket pickup at the theatres.

Picking Up Someone Else's Festival Pass, Ticket Package, or Individual Tickets

This does not apply to Locals Festival Passes, Locals Ticket Packages, or Locals online ticket sales. All Locals must pickup their items in person to prove residency. NO EXCEPTIONS.

To pickup a Festival Pass, Ticket Package, or Individual Tickets for someone else, you will need to provide hard copies (please print out any emails) of the following items in order for our staff to release any purchase to you:

  • A Release Letter signed by the Pass/Package/Ticket Holder indicating the specific name of the person who will be picking up the purchase.
  • A copy of both sides of the credit card used for purchase.
  • A copy of the confirmation email that was sent from Sundance to the original Pass/Package/Ticket Holder.
  • A copy of the photo I.D. of the original Pass/Package/Ticket Holder (signature on ID must match signature on Release Letter).
  • The individual picking up the Pass/Package/Tickets must have a photo ID and name on ID must match name mentioned in Release Letter.
Box Office Hours & Locations

Park City Main Box Office

136 Heber Ave

  • Saturday, January 17: 10:00 a.m. - 2:00 p.m. (Best of Fest/Townie Tuesday/Locals Online Sales Ticket Pickup)
  • Sunday, January 18 - Monday, January 19: Closed
  • Tuesday, January 20 - Wednesday, January 21: 10:00 a.m. - 6:00 p.m. (Festival Ticket Sales Begin)
  • Thursday, January 22 - Saturday, January, 31: 8:00 a.m. - 7:00 p.m. (Festival Ticket Sales)
  • Sunday, February 1: 8:00 a.m. - 4:00 p.m. (Festival Ticket Sales)

Park City Pass & Package Office

136 Heber Ave

  • Tuesday, January 20: 10:00 a.m. - 6:00 p.m. (Locals ONLY Pass & Package Pickup Begins)
  • Wednesday, January 21: 10:00 a.m. - 6:00 p.m. (General Pass & Package Pickup Begins)
  • Thursday, January 22- Saturday, January 31: 8:00 a.m. - 7:00 p.m.
  • Sunday, February 1: 8:00 a.m. - 12:00 p.m.

Salt Lake City Main Box Office

Trolley Square, 700 East 500 South

  • Saturday, January 17: 10:00 a.m. - 2:00 p.m. (Best of Fest/Locals Online Sales Ticket Pickup)
  • Sunday, January 18- Monday, January 19: Closed
  • Tuesday, January 20: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin/ Locals ONLY Pass & Package Pickup Begins)
  • Wednesday, January 21: 10:00 a.m. - 6:00 p.m. (General Pass & Package Pickup Begins)
  • Thursday, January 22- Saturday, January 31: 8:00 a.m. - 7:00 p.m. (Festival Ticket Sales)
  • Sunday, February 1: 8:00 a.m. - 4:00 p.m. (Festival Ticket Sales)

Sundance Resort Main Box Office

North Fork, Provo Canyon

  • Saturday, January 17: 10:00 a.m. - 2:00 p.m. (Best of Fest Ticket Pickup/Locals Online Sales Ticket Pickup)
  • Sunday, January 18 - Monday, January 19: Closed
  • Tuesday, January 20- Wednesday, January, 21: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin)
  • Thursday, January 22- Saturday, January 31: 9:00 a.m. - 6:00 p.m.
  • Sunday, February 1: 9:00 a.m. - Noon

Ogden Main Box Office

2415 Washington Blvd.

  • Saturday, January 17: 10:00 a.m. - 2:00 p.m. (Best of Fest Ticket Pickup/Locals Online Sales Ticket Pickup)
  • Sunday, January 18 - Monday, January 19: Closed
  • Tuesday, January 20 - Saturday, January, 24: Noon - 5:30 p.m. (Ticket Sales Begin)
  • Sunday, January 25: Closed
  • Monday, January 26 - Saturday, January 31: Noon - 5:30 p.m.
  • Sunday, February 1: Closed

Frequently Asked Questions

How do I register to purchase Festival Passes or Ticket Packages?

In order to purchase a Festival Pass or Ticket Package, you must register online anytime between Wednesday, September 17 and Wednesday, October 8, 2014. Your purchase date will be randomly selected after registration closes. Click here for more information.

Do I have to submit a photo for my Festival Pass? When is the deadline?

Please submit your passport-size photo, just head and shoulders, by Friday, December 5, 2014. To submit your photo visit our Photo Uploader. The image must be at least 300px (w) x 400px (h), and less than 100k (0.1 Megs) in the JPEG (.jpg) format. Sundance Film Festival 2014 Pass Holders do not need to supply a new photo. PLEASE NOTE: If you requested that your Festival Pass be sent via Express Delivery and you DO NOT submit your photo by December 5, 2014, YOUR PASS WILL NOT BE SHIPPED AND WE WILL NOT REFUND YOUR DELIVERY CHARGE.

What if I want to cancel my Festival Pass or Ticket Package? Will I get a full refund?

You can cancel your Festival Pass or Ticket Package by submitting a written request prior to Friday, December 5, 2014. Cancellation requests can be mailed to Attn: Pass and Package Office P.O. Box 684429 Park City, Utah 84068 or faxed to (435) 658-3457. Mailed and faxed cancellation requests must be signed by the Pass Holder. Emailed requests can be sent to festivalregistration@sundance.org and must include a copy of the original purchase confirmation email. No refunds are offered after December 5, 2014 and a fee of 20 percent of the price of the Festival Pass or Ticket Package applies to all cancelled orders. All processing and handling fees are nonrefundable.

Where do I pick up the tickets I purchased online?

Patrons who purchased tickets online must pick up their tickets during normal business hours at any Main Box Office (see hours and locations in the Box Office Information section above.) You must present photo ID to be issued your tickets. Please pick up your tickets at least TWO HOURS before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before as heavy traffic is expected in the Main Box Office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular Main Box Office hours. There is no Ticket Pickup at the theatres. Be sure to select tickets according to your arrival time and the Main Box Office hours of operation.

I'm planning to attend the Festival with a group. What's the best way to get tickets?

Ticket Packages are a great option for small groups, which you can supplement with Individual Tickets and/or additional Festival Credentials. Because Ticket Package Holders have priority ticket selection and can select up to four ticket per one screening, a group can arrange to see movies together. Helpful hint: if you’re planning to split a package, register every member of your group and use the earliest purchase timeslot(s) that you receive to have the best chance of getting your first choice(s). Just keep in mind that whoever gets the timeslot you use will have to be the person who picks up the tickets. Also note, because our inventory is limited, Sundance has difficulty accommodating groups of more than four people. If you're coming with five + be prepared with plenty of backup options and to split up your group if your first choices don’t work out.

Are there limits to what I can buy?

Yes. Festival Pass and Ticket Package purchases are limited to one Festival Pass/Ticket Package per item type, with a limit of four Festival Passes and/or Ticket Packages per transaction. Individual Ticket sales are limited to 20 ticket per order with a maximum of four tickets per screening. Any exceptions (limit of 2 of the same item, usually passes only) that apply will be listed with the pass or package description along with instructions on how to obtain multiple passes.

When I arrive at the FEstival, I discover that tickets to the film I want to see are no longer available. What can I do?

This is THE question. And you may feel like you've tried EVERYTHING. But just remember that the best-kept secret of navigating the Festival is that where there's a will, there's a way. Here are a few of your options:

Day-of-Show Sales

Didn't get the tickets you wanted to a sold-out screening? Visit our Main Box Offices in Salt Lake City or Park City to get tickets to previously unavailable screenings. Each morning of the festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City release a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 a.m. the day before. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online.

The Waitlist

The Waitlist is a Sundance tradition. Although many films appear to be “sold-out”  or if you can’t make it to Main Box Office, you can still join our electronic eWaitlist at two hours before a scheduled showtime and just show up directly at the theatre. Register in January for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. More information is here. Waitlist tickets are only $15 each (cash only).

Off Screen Options

Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café,  New Frontier, and Sundance House presented by HP. And there's always something happening at Festival Headquarters at the Park City Marriott.

What's the best way to find out about schedule changes, including any added screenings?

Check theatres, Main Box Offices, Information Booths, and sundance.org/festival for the latest info on any changes to the schedule, including "TBAs"-a placeholder in the film schedule that allows Festival programmers to add screenings of popular films. You can also call our Ticketing Hotline at 888-285-7790 or (435) 776-7878 for up-to-date Festival information and follow @sundancefestnow on Twitter.

What methods of payment are accepted at the main box offices?

We accept American Express, Visa, MasterCard, Discover, or cash. We DO NOT accept checks, money orders, or foreign currency.

Do you offer discounted tickets for kids, students, military or senior citizens?

We offer a limited number of student and military discounts for Ogden Peery’s Egyptian Theatre screenings only (online and at the Main Box Offices). There is a $5 discount per ticket. ID must be presented at time of ticket pickup or purchase.

We do offer special ticket packages for 18-25 year olds, details are above. 

Tickets to films in the “Sundance Kids” category are $10 only (online, in-person and in the waitlist).

Sorry, but we do not offer any senior citizen discounts.

What if I cannot Attend a Screening?

All ticket sales and fees are final and non-refundable. However, tickets may be exchanged at the Main Box Offices up to two hours in advance of the printed screening time based on availability - a $2.00 per ticket fee applies. No ticket pickup or exchanges will be made at the individual theatre box offices. Be sure to select your tickets according to your arrival plan and the Main Box Offices' hours of operation. Refunds are not given for non-collected tickets ordered online.


Customer Service

ADA Accessibility

Sundance Institute works to make each of its venues, theatres, and buses physically accessible for all Festivalgoers. Some venues require advance notice for patrons with ADA needs. Click here to learn more.

Festival Insiders

Festival Insiders are volunteers who have been specially trained to help you navigate the Festival. Have questions about buying tickets? Where to catch a shuttle? Grab a cup of cocoa? Find a restroom? Festival Insiders have the answers. These friendly folks hang out on Main Street and at other Festival venues sporting wide smiles and "Ask Me" buttons.

Lost and Found

Lost Something?

Items found at Sundance theatres and official non-theatre venues will be kept in the location in which they were recovered for the duration of the Festival. Items lost on shuttles or at official special events will be transferred to the Information Booth at the Park City Main Box Office. After the Festival, unclaimed items will be kept until February 18, 2015 before being donated to charity. Please direct lost and found inquiries to lostandfound@sundance.org.

For all items lost at non-Sundance locations, the location should be contacted directly.

Customer Service Contact

Comments? Complaints? Feedback? Questions? Email: CustomerService@sundance.org. Customer Service Hotline (active during Festival Season): 888-285-7790 or 435-776-7878, Monday - Friday, 10:00 a.m. – 4:00 p.m. MT