Getting your tickets will be new and improved for the 2017 Sundance Film Festival. We'll still be offering the same passes and packages, including those for Utah locals.
You're coming to the Festival to see films, not to read an epic of fine print. But we promise that reading this page will ease your Festival experience, and in the end it’ll save you time by helping you understand the ins and outs of ticketing. Please take a look—there may even be some fun facts along the way!
The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any ticket buyer who is identified or has been identified as a ticket reseller. This pertains to resales above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of print-at-home tickets. Tickets and credentials can be remotely invalidated. All theatres have scanning capabilities.
By purchasing, you are acknowledging that you have read and agreed with all the terms and conditions (the "fine print") published here.
You must be at least 18 years of age to purchase any advance Festival passes, ticket packages, or individual tickets. Name changes will be allowed after purchase for a $100 fee. If you purchase two passes, we will request the second name and a unique email for that pass. You must purchase with a street address—the address that is on your driver’s license or state ID. Quantities are limited. We do not guarantee ticket availability for any participants. Demand far exceeds our supply.
Quantities are limited. Due to overwhelming ticket demand, we cannot offer any public group sales. Ticket Pickup: Patrons should pick up their tickets at any one of the three main box offices—located in Park City, Salt Lake City, and Sundance Resort—beginning January 17, 2017. Refunds are not given for non-collected tickets ordered via the web. All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in person at the main box offices up to two hours in advance of the printed screening time and based on availability—a $2.00 per-ticket fee applies. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening. Tickets are available online for films screening more than 36 hours in advance. No ticket pickup or exchanges are made at the individual theatre box offices at the theatres. ALL FEES ARE NON-REFUNDABLE.
No refunds, transfers, or resales permitted. Ticket holder must be in the appropriate line at least 15 minutes before the screening time. Films are not rated. Viewer discretion is advised. Americans with Disabilities Act: All screenings have accessible seats. So we can further assist you, you may opt to call Customer Service at (888) 285-7790 or (435) 776-7878, or email ADA@sundance.org with your schedule and we will contact theatre personnel in advance of your arrival. Click here for more information. Tickets and privileges may be revoked at any time for any reason without liability to Sundance Institute. Ticket or pass holder releases and holds harmless Sundance Institute together with its parents, subsidiaries, and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance. The likeness of the ticket and any Sundance trademarks may not be used without express written consent of Sundance Institute.
All Festival credentials include admittance to Filmmaker Lodge, Sundance ASCAP Music Café (daytime admission), New Frontier, and Festival Co-op. Each pass serves as a single credential. All official Sundance Film Festival parties require a TICKET for access, based on space availability. Tickets for official Sundance Film Festival parties are not for sale. These are obtained by purchasing certain select passes or ticket packages (see pass/ticket package descriptions for party access). Each credential holder MUST BE 21 to enter the Sundance ASCAP Music Café and special events held at the Filmmaker Lodge. No exceptions. Credentials may not be sold or reproduced—nor will materials be reprinted—under any circumstances. Unauthorized duplication is a violation of federal law. Credentials are invalid and revocable without photo identification. Credentials are property of Sundance Institute; all rights reserved.
All terms and conditions in the fine print above apply to all locals purchases as well. Your purchase address must MATCH the NAME and ADDRESS on the valid Utah ID that you present in person at the time of pickup in January. The customer who purchased the Festival pass or ticket package must be the one to pick it up and prove residency with a Utah state-issued ID. We make no exceptions to this rule. Out-of-state property management firms and timeshare holders are not considered locals. The locals options in Park City are a thank-you to the year-round residents who are affected daily by the Festival preparations, traffic congestion, schedule disruptions, etc. Locals are important to us. Utah does not allow PO boxes on driver's licenses. Purchases listing only a PO box address may be cancelled. PO boxes should be listed only as secondary mailing addresses when purchasing. Locals MAY NOT select express delivery as a delivery option when purchasing any Festival pass, ticket package, or individual tickets. All locals-only Festival ppasses, ticket packages, and individual tickets must be picked up in person by the person who purchased. Photo ID is required. Locals 10-Ticket Packages (formerly the Film Lovers Package) are limited to two per household. This includes spouses, roommates, domestic partners, relatives, pets, multiple personalities, etc. If you purchase a second Locals SLC Pass, your companion must also be a resident of Utah. Passes must be picked up individually in person and the second person must also present proof of Utah residency (driver's license or Utah state ID). Locals Festival pass and ticket package pickup will begin on January 14, 2017, from 10 a.m. to 2 p.m. at the Pass and Package Office in Park City and the Salt Lake City Main Box Office and will run throughout the Festival. You will select your pickup location during your pass/package purchase time slot. Pickup location cannot be changed after the time of purchase.
Local purchases are not limited to just 30 minutes. Patrons have from the purchase start time until 4 p.m. January 13 to complete a purchase. This is an online sale. We will offer email and limited phone support to all locals during this sales period for technical issues free of charge, but any phone sales will be subject to a transaction fee of $50 per order (we highly encourage everyone to order online). There is a $2 per-ticket handling fee for all online locals individual ticket orders. On Saturday, January 14, pick up your online ticket purchase and your Best of Fest tickets. PLEASE NOTE: For our locals’ protection, we will not release or refund tickets if you cannot provide a valid state-issued Utah driver’s license or ID card when you come to collect your tickets. For Summit County locals—you can also pick up your Townie Tuesday tickets on January 16 while supplies last! Pickup will occur simultaneously with Best of Fest pickup at the Park City Box Office. Summit County residents can still waitlist at no charge at the theatres for the two Townie Tuesday screenings. Our special locals pickup day, January 14, is reserved for pickup only. We cannot accommodate refunds or exchanges on this special pickup day. Locals who miss their pickup on January 14 may pick up up tickets when the main box offices open to the public on Tuesday, January 17, 2017. All Box Offices will be closed on Sunday, January 15 and Monday, January 16. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening.
If you are a member of the SIO, please read the information here.
All fees are non-refundable.
The latest updates to our theatre regulations can be found here.
Not able to secure a Festival pass or ticket package but still want to get in on the fun? We've got you covered—there's lots to do that doesn't require a ticket.
What's the eWaitlist?
We like to ensure that every seat in every theatre is taken, so prior to the start of each film we sell the open seats to people who have signed up on our eWaitlist. It's a very successful way to see some of the films that sell out early, and we've just made it easier by allowing you to sign up anywhere with an internet connection
How does it work?
Our new, mobile-enabled check-in system allows Festivalgoers to reserve a spot on the waitlist online. We also provide self-serve kiosks for those without an internet-capable device.
No more waiting in long, cold lines for two hours prior to screening time for a waitlist number! Festivalgoers will now have the ability to receive a waitlist number for a screening via any internet--capable device. The system also allows Festivalgoers to view and manage their check-in and see the likelihood of admittance to the event. It’s an environmentally friendly, paperless solution.
How many waitlist tickets are at every screening?
There are no allotments of waitlist tickets per theatre. Waitlist seats open up only if ticket or pass holders do not show up to the screening by the 15-minute mark. At that point, the theatre management assesses the number of open seats and sells to the waitlist. Pass holders and ticket holders are still admitted during this time and have priority over waitlisters.
What are my chances of getting into a screening by using the waitlist?
Your chances are great! Almost 15 percent of our audience attends via the waitlist, and it’s increasing every year as we get more efficient. We also know the average number of filmgoers who successfully get in per screening and the maximum amount of waitlisters that attended a screening at each theatre last year (see chart).
Learn how to take advantage of this new electronic waitlist system:
Register for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. Please note that this account is unique to the eWaitlist. Previously created accounts related to ticketing or merchandise purchases are not applicable.
Want to waitlist for a film with a friend? Link your eWaitlist account to a friend's by going to your account settings (the gear icon in the upper right corner of your screen). There you can invite your friend to create an account and link to yours, or if they already have one, you can link instantly!
Two hours before the scheduled screening time for your desired film, the eWaitlist will open and you will be eligible to check in for a waitlist number. If you're early, you'll find a countdown clock on the screening's check-in page so that you'll know exactly when to check in. You'll be eligible to waitlist for only one screening per two-hour window. And remember, you can join the waitlist either by yourself or with a friend.
Once you check in, you'll immediately receive your eWaitlist number. It will be saved under your "My Waitlist" heading in your account. If you waitlist with a friend, you'll also see their number, and they will have access to the waitlist number in their own "My Waitlist."
Changed your mind? Please cancel your eWaitlist number (the waitlisters in line after you will be excited to know that someone in front of them has cancelled). You'll then be eligible to waitlist for another film during the same time period.
Arrive at the theatre of your eWaitlist screening and be in the waitlist line no later than 30 minutes before the scheduled screening time, present your eWaitlist number on your mobile device to a volunteer on site, and queue in your number position. If you do not have a mobile device but have an eWaitlist number you received from a computer, present a valid photo ID to the theatre volunteer on site. They will have a full list of eWaitlist registrants and eWaitlist numbers. If you arrive at the theatre less than 30 minutes before the scheduled screening time, you will be asked to queue at the end of the line, regardless of your eWaitlist number.
Waitlist tickets will be sold to the waitlist line in queue order on a space-available basis, beginning anytime from 30 minutes before the scheduled screening time up until the start of the film. Tickets are $20 and only cash is accepted.
Don't despair if you just can't find that ticket. In addition to our regular program of films, there are film panels, concerts, cutting-edge media installations, and more. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott.
If you didn't select express delivery at your time of purchase, you'll need to pick up your Festival pass, ticket package, or advance tickets in person at the Festival.
This does not apply to locals Festival passes, locals ticket packages, or locals online ticket sales. All locals must pick up their items in person to prove residency. No exceptions.
To pick up a Festival pass, ticket package, or individual tickets for someone else, you will need to provide hard copies (please print out any emails) of the following items in order for our staff to release any purchase to you:
Festival pass and ticket package sales begin October 25 at noon MT (public, locals, and youth). Sales will remain open for ticket packages until Monday, December 19, 2016. If any Festival passes are left over, they will continue to be on sale until January 29, 2017.
Please submit your passport-size photo, just head and shoulders, by Friday, December 9, 2016.
You can cancel your Festival pass or ticket package by submitting a written request prior to Friday, December 9, 2016. Cancellation requests can be mailed to Attn: Pass and Package Office, PO Box 684429, Park City, Utah 84068 or faxed to (435) 658-3457. Mailed and faxed cancellation requests must be signed by the pass holder. Emailed requests can be sent to firstname.lastname@example.org and must include a copy of the original purchase confirmation email. No refunds are offered after December 9, 2016, and a fee of 20 percent of the price of the pass or ticket package applies to all cancelled orders. All processing and handling fees are nonrefundable.
Patrons who purchased tickets online must pick up their tickets during normal business hours at any main box office (see hours and locations in the box office Information section above.) You must present photo ID to be issued your tickets. Please pick up your tickets at least two hours before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before, as heavy traffic is expected in the main box office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular main box office hours. There is no ticket pickup at the theatres. Be sure to select tickets according to your arrival time and the main box office hours of operation.
Ticket packages are a great option for small groups, and if needed you can supplement your package with individual tickets and/or additional Festival credentials. Because ticket package holders have priority ticket selection and can select up to four tickets per screening, a group can arrange to see movies together. Also note, because our inventory is limited, Sundance Institute has difficulty accommodating groups of more than four people. If you have a group of five or more people, be prepared with plenty of backup options, including splitting up your group if your first choices don’t work out.
Because demand far exceeds supply, we do not offer any public group sales. Group sales are only for corporate sponsors, and there are never any discount rates for groups. Our website also has some information about the sponsor program at sundance.org/support/corporate-support.
Yes. Festival pass and ticket package purchases are limited to one ticket package per item type and two Festival passes per item type (so couples may attend together). There is no limit to the amount of different Festival passes and/or ticket packages per transaction as long as the limit of one per package type and two per pass type is observed.
Individual ticket sales are limited to 20 tickets per order, with a maximum of four tickets per screening. In cases where we determine that an individual or group is attempting to obtain large quantities of tickets by using various addresses or other means to get around limits, we reserve the right to cancel those orders.
You may feel like you've tried everything. But just remember that the best-kept secret of navigating the Festival is that, where there's a will, there's a way. Here are a few of your options:
Visit our main box Offices in Salt Lake City or Park City to get tickets to previously unavailable screenings. Each morning of the festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City release a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 a.m. the day before. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online.
The Waitlist is a Sundance tradition. Although many films appear to be “sold-out” or if you can’t make it to Main Box Office, you can still join our electronic eWaitlist at two hours before a scheduled showtime and just show up directly at the theatre. Register in January for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. More information is here. Waitlist tickets are only $20 each (cash only).
Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott.
Check theatres, Main Box Offices, Information Booths, and sundance.org/festival for the latest info on any changes to the schedule. You can also call our Ticketing Hotline at 888-285-7790 or (435) 776-7878 for up-to-date Festival information and follow @sundancefest on Twitter.
We accept Chase Sapphire Preferred®, American Express, Visa, MasterCard, Discover, or cash. We DO NOT accept checks, money orders, or foreign currency.
We do offer special ticket packages for 18- to 24-year-olds; details are above.
Tickets to films in the Kids category are $10 only (online, in person, and on the waitlist).
Sorry, but we do not offer any military or senior citizen discounts.
All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in person at the main box offices up to two hours in advance of the printed screening time based on availability—a $2.00 per-ticket fee applies. No ticket pickup or exchanges will be made at the individual theatre box offices. Be sure to select your tickets according to your arrival plan and the main box offices' hours of operation. Refunds are not given for non-collected tickets ordered online.
Sundance Institute works to make each of its venues, theatres, and buses physically accessible for all Festivalgoers. Some venues require advance notice for patrons with ADA needs. Click here to learn more.
Festival Insiders are volunteers who have been specially trained to help you navigate the Festival. Have questions about buying tickets or where to catch a shuttle, grab a cup of cocoa, or find a restroom? Festival Insiders have the answers. These friendly folks hang out on Main Street and at other Festival venues sporting wide smiles and "Ask Me" buttons.
Items found at Festival theatres and official non-theatre venues will be kept in the location in which they were recovered for the duration of the Festival. Items lost on shuttles or at official special events will be transferred to the information booth at the Park City Main Box Office. After the Festival, unclaimed items will be kept until February 10, 2017, before being donated to charity. Please fill out the form below or direct lost and found inquiries to email@example.com.
For all items lost at non-Sundance locations, the location should be contacted directly.
Comments, complaints, feedback, or questions? Email: CustomerService@sundance.org.
Customer Service Hotline (active during Festival season): (888) 285-7790 or (435) 776-7878, Monday–Friday, 10:00 a.m.–4:00 p.m. MT