Get Tickets

Coming Soon

Getting your tickets will be new and improved for the 2017 Sundance Film Festival. We'll still be offering the same passes and packages, including those for Utah locals.

Stay tuned!

FINE PRINT

You're coming to the Festival to see films, not to read an epic of fine print. But we promise that reading this page will ease your Festival experience, and in the end it’ll save you time by helping you understand the ins and outs of ticketing. Please take a look—there may even be some fun facts along the way!

The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any ticket buyer who is identified or has been identified as a ticket reseller. This pertains to resales above, below, or at face value. Resales include unauthorized duplication and multiple forwarding of print-at-home tickets. Tickets and credentials can be remotely invalidated. All theatres have scanning capabilities.

By purchasing, you are acknowledging that you have read and agreed with all the terms and conditions (the "fine print") published here.

CHANGES FOR THE 2017 FESTIVAL
  • Registration. No registration is required except for Sundance industry participants. Sundance Industry Office registration is by invitation only. Contact sio@sundance.org.
  • New pass and package names. Names of passes and packages have changed (old names are given first, followed by new names):
    • SLC/Ogden 10-Ticket Package = 10-Ticket Package (SALT LAKE CITY ONLY)
    • SLC/Ogden Pass = Locals SLC Pass
  • No Ogden screenings. We no longer have any screenings in Ogden. The SLC Ticket Package and Locals SLC Pass will be valid for screenings in SLC only.
  • Number of tickets per package. All public/locals/youth ticket packages contain 10 tickets (except for the 5-Ticket Shorts Package). 20-ticket packages are still available for Sundance institute members, donors, corporate partners, and industry professionals. To learn more about 20-ticket package options, please contact:
  • Pass and package limits. Customers are limited to one type of ticket package per transaction (for example, you may purchase 1 First Half, 1 Second Half, and 1 SLC Ticket Package, but you may not purchase two of the same package type). For passes, there is a limit of 2 per specific type of pass. Apart from these limits, there are no limits on the total amount of different passes or ticket packages you can buy.
  • Using multiple addresses. Purchases will be cancelled if we determine that customers are using different email addresses or physical addresses to get around the limits. Remember that your ID must match your purchase address.Please do not use a work address for purchase—we have the ability to identify non-residential addresses.
  • Online waiting room. Festival pass/ticket package/individual ticket sales will be first-come, first-served—we will be using an online waiting room at the start of sale periods. Do not exit the waiting room or you will lose your place in line.
  • Selling out. Once any Festival pass or ticket package is sold out, additional items will be offered for sale only in the event of a refund or cancellation. This is an ongoing process. We do not have waiting lists for sold-out items, and we will not have an additional sale for cancelled or refunded pass/ticket packages.
  • eWaitlist ticket prices. All eWaitlist tickets are $20, with the continued exception of Kids tickets for $10.
  • First half ticket price. Individual tickets for films screening in Park City for the first half of the Festival (Jan 19–24) will cost $25.
  • Pass and package pickup. We are no longer shipping any publicly purchased passes or packages. All passes and packages must be picked up in person.
PURCHASE

You must be at least 18 years of age to purchase any advance Festival passes, ticket packages, or individual tickets. Name changes will be allowed after purchase for a $100 fee. If you purchase two passes, we will request the second name and a unique email for that pass. You must purchase with a street address—the address that is on your driver’s license or state ID. Quantities are limited. We do not guarantee ticket availability for any participants. Demand far exceeds our supply.

FESTIVAL PASSES AND TICKET PACKAGES
  • Express Pass (First Half). The Express Pass (First Half) is extremely limited and is never available during the public purchase period. Contact sundancecircle@sundance.org to inquire about First Half Express Pass options.
  • Vouchers. Vouchers are issued in instances when the number of allotted tickets in a ticket package is not fulfilled within the ticket selection period. No refunds will be given. We cannot accommodate your ticket requests after January 6, 2017. Be aware that by the time you receive your vouchers, ticket availability is extremely limited and your vouchers can only be exchanged in-person for available films. Vouchers may only be used for their designated time period (for example, first half or second half) or geographic location (for example, Salt Lake City). Vouchers cannot be purchased, are not resellable, and have no refundable value. Vouchers can be redeemed at a main box office up to 2 hours prior to showtime, or as a waitlist payment at any theatre.
  • Photo deadline. The photo deadline for all Festival passes is December 9, 2016. If a photo is not uploaded or received by that date, you will be required to get your picture taken and your Festival Pass created during the Festival (long line alert!).
  • Pickup. Patrons may collect their Festival passes or ticket packages beginning January 17, 2017, during pass/package pickup. Pass/package pickup for Utah locals begins on January 14, 2017, from 8 a.m. to noon No proof of residency beyond driver’s licenses and state IDs are accepted. Festival Pass/Ticket Package Pickup: Patrons should pick up their Festival pass/ticket package at either the Pass and Package Office in Park City or the Salt Lake City Main Box Office. Patrons will select their pickup location when they make their Festival pass/ticket package purchase. Pickup begins on Tuesday, January 17, 2017, from 10 a.m. to 6 p.m. and continues throughout the Festival from 8 a.m. to 7 p.m. (MT) DAILY.
  • Theatre arrival time. All pass holders, including Express Ticket Credential holders, should arrive at the theatre at least 30 minutes prior to the film's published start time to gain priority entrance. At 15 minutes prior to the film's published screening time, the pass holder priority seating line will be closed. Pass holders and Express Ticket Credential holders arriving after that time forfeit priority seating rights and must queue with ticketed patrons.
  • Cancellations. All cancellation requests must be received in writing via email or fax (no phone calls) and confirmed with the Pass/Package office by December 9, 2016. There is a 20% handling fee applied to all cancelled orders. Cancellation requests can be sent via email to FestivalRegistration@sundance.org. Your email must include your name, reservation number, and a copy of your purchase confirmation email. ALL FEES ARE NON-REFUNDABLE.
INDIVIDUAL TICKETS

Quantities are limited. Due to overwhelming ticket demand, we cannot offer any public group sales. Ticket Pickup: Patrons should pick up their tickets at any one of the three main box offices—located in Park City, Salt Lake City, and Sundance Resort—beginning January 17, 2017. Refunds are not given for non-collected tickets ordered via the web. All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in person at the main box offices up to two hours in advance of the printed screening time and based on availability—a $2.00 per-ticket fee applies. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening. Tickets are available online for films screening more than 36 hours in advance. No ticket pickup or exchanges are made at the individual theatre box offices at the theatres. ALL FEES ARE NON-REFUNDABLE.

TICKET REGULATIONS

No refunds, transfers, or resales permitted. Ticket holder must be in the appropriate line at least 15 minutes before the screening time. Films are not rated. Viewer discretion is advised. Americans with Disabilities Act: All screenings have accessible seats. So we can further assist you, you may opt to call Customer Service at (888) 285-7790 or (435) 776-7878, or email ADA@sundance.org with your schedule and we will contact theatre personnel in advance of your arrival. Click here for more information. Tickets and privileges may be revoked at any time for any reason without liability to Sundance Institute. Ticket or pass holder releases and holds harmless Sundance Institute together with its parents, subsidiaries, and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance. The likeness of the ticket and any Sundance trademarks may not be used without express written consent of Sundance Institute.

CREDENTIALS

All Festival credentials include admittance to Filmmaker Lodge, Sundance ASCAP Music Café (daytime admission), New Frontier, and Festival Co-op. Each pass serves as a single credential. All official Sundance Film Festival parties require a TICKET for access, based on space availability. Tickets for official Sundance Film Festival parties are not for sale. These are obtained by purchasing certain select passes or ticket packages (see pass/ticket package descriptions for party access). Each credential holder MUST BE 21 to enter the Sundance ASCAP Music Café and special events held at the Filmmaker Lodge. No exceptions. Credentials may not be sold or reproduced—nor will materials be reprinted—under any circumstances. Unauthorized duplication is a violation of federal law. Credentials are invalid and revocable without photo identification. Credentials are property of Sundance Institute; all rights reserved.

LOCALS PASSES AND PACKAGE PICKUP

All terms and conditions in the fine print above apply to all locals purchases as well. Your purchase address must MATCH the NAME and ADDRESS on the valid Utah ID that you present in person at the time of pickup in January. The customer who purchased the Festival pass or ticket package must be the one to pick it up and prove residency with a Utah state-issued ID. We make no exceptions to this rule. Out-of-state property management firms and timeshare holders are not considered locals. The locals options in Park City are a thank-you to the year-round residents who are affected daily by the Festival preparations, traffic congestion, schedule disruptions, etc. Locals are important to us. Utah does not allow PO boxes on driver's licenses. Purchases listing only a PO box address may be cancelled. PO boxes should be listed only as secondary mailing addresses when purchasing. Locals MAY NOT select express delivery as a delivery option when purchasing any Festival pass, ticket package, or individual tickets. All locals-only Festival ppasses, ticket packages, and individual tickets must be picked up in person by the person who purchased. Photo ID is required. Locals 10-Ticket Packages (formerly the Film Lovers Package) are limited to two per household. This includes spouses, roommates, domestic partners, relatives, pets, multiple personalities, etc. If you purchase a second Locals SLC Pass, your companion must also be a resident of Utah. Passes must be picked up individually in person and the second person must also present proof of Utah residency (driver's license or Utah state ID). Locals Festival pass and ticket package pickup will begin on January 14, 2017, from 10 a.m. to 2 p.m. at the Pass and Package Office in Park City and the Salt Lake City Main Box Office and will run throughout the Festival. You will select your pickup location during your pass/package purchase time slot. Pickup location cannot be changed after the time of purchase.

LOCALS INDIVIDUAL TICKETS

Local purchases are not limited to just 30 minutes. Patrons have from the purchase start time until 4 p.m. January 13 to complete a purchase. This is an online sale. We will offer email and limited phone support to all locals during this sales period for technical issues free of charge, but any phone sales will be subject to a transaction fee of $50 per order (we highly encourage everyone to order online). There is a $2 per-ticket handling fee for all online locals individual ticket orders. On Saturday, January 14, pick up your online ticket purchase and your Best of Fest tickets. PLEASE NOTE: For our locals’ protection, we will not release or refund tickets if you cannot provide a valid state-issued Utah driver’s license or ID card when you come to collect your tickets. For Summit County locals—you can also pick up your Townie Tuesday tickets on January 16 while supplies last! Pickup will occur simultaneously with Best of Fest pickup at the Park City Box Office. Summit County residents can still waitlist at no charge at the theatres for the two Townie Tuesday screenings. Our special locals pickup day, January 14, is reserved for pickup only. We cannot accommodate refunds or exchanges on this special pickup day. Locals who miss their pickup on January 14 may pick up up tickets when the main box offices open to the public on Tuesday, January 17, 2017. All Box Offices will be closed on Sunday, January 15 and Monday, January 16. You may purchase a maximum of 20 tickets, with a limit of four tickets per screening.

SUNDANCE INDUSTRY OFFICE (SIO) FINE PRINT

If you are a member of the SIO, please read the information here.

FEES

All fees are non-refundable.

  • Individual ticket prices are $20.
  • Waitlist tickets are $20.
  • Kids screenings are $10 online, in person, and on the waitlist.
  • Handling Fee: $2 per ticket (all online tickets only)
  • Exchange Fee: $2 per ticket
  • Pass/Package Fee: $30
  • Phone Order Fee: $50 (available only during ticket package selection; we strongly advise that you select all tickets online)
  • Delivery Fee: $25 (must be selected at time of pass or ticket package purchase)
  • Name Change Fee: $100 (for pass or package)
  • Cancellation Fee (passes/packages must be cancelled by December 9): 20% of the price of the Festival pass or ticket package
THEATRE REGULATIONS

The latest updates to our theatre regulations can be found here.

How to Fest Without Advance Tickets

Not able to secure a Festival pass or ticket package but still want to get in on the fun? We've got you covered—there's lots to do that doesn't require a ticket.

eWaitlist Tickets

What's the eWaitlist?

We like to ensure that every seat in every theatre is taken, so prior to the start of each film we sell the open seats to people who have signed up on our eWaitlist. It's a very successful way to see some of the films that sell out early, and we've just made it easier by allowing you to sign up anywhere with an internet connection

How does it work?

Our new, mobile-enabled check-in system allows Festivalgoers to reserve a spot on the waitlist online. We also provide self-serve kiosks for those without an internet-capable device.

No more waiting in long, cold lines for two hours prior to screening time for a waitlist number! Festivalgoers will now have the ability to receive a waitlist number for a screening via any internet--capable device. The system also allows Festivalgoers to view and manage their check-in and see the likelihood of admittance to the event. It’s an environmentally friendly, paperless solution.

How many waitlist tickets are at every screening?

There are no allotments of waitlist tickets per theatre. Waitlist seats open up only if ticket or pass holders do not show up to the screening by the 15-minute mark. At that point, the theatre management assesses the number of open seats and sells to the waitlist. Pass holders and ticket holders are still admitted during this time and have priority over waitlisters.

What are my chances of getting into a screening by using the waitlist?

Your chances are great! Almost 15 percent of our audience attends via the waitlist, and it’s increasing every year as we get more efficient. We also know the average number of filmgoers who successfully get in per screening and the maximum amount of waitlisters that attended a screening at each theatre last year (see chart).

Learn how to take advantage of this new electronic waitlist system:

STEP 1 – REGISTER

Register for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. Please note that this account is unique to the eWaitlist. Previously created accounts related to ticketing or merchandise purchases are not applicable.

STEP 2 – ADD A FRIEND

Want to waitlist for a film with a friend? Link your eWaitlist account to a friend's by going to your account settings (the gear icon in the upper right corner of your screen). There you can invite your friend to create an account and link to yours, or if they already have one, you can link instantly!

STEP 3 – CHOOSE A FILM & JOIN THE EWAITLIST

Two hours before the scheduled screening time for your desired film, the eWaitlist will open and you will be eligible to check in for a waitlist number. If you're early, you'll find a countdown clock on the screening's check-in page so that you'll know exactly when to check in. You'll be eligible to waitlist for only one screening per two-hour window. And remember, you can join the waitlist either by yourself or with a friend.

STEP 4 – RECEIVE YOUR EWAITLIST NUMBER

Once you check in, you'll immediately receive your eWaitlist number. It will be saved under your "My Waitlist" heading in your account. If you waitlist with a friend, you'll also see their number, and they will have access to the waitlist number in their own "My Waitlist."

Changed your mind? Please cancel your eWaitlist number (the waitlisters in line after you will be excited to know that someone in front of them has cancelled). You'll then be eligible to waitlist for another film during the same time period.

STEP 5 – ARRIVE AT THE WAITLIST LINE AT THE THEATER OF YOUR EWAITLIST SCREENING NO LATER THAN 30 MINUTES BEFORE THE SCHEDULED START TIME

Arrive at the theatre of your eWaitlist screening and be in the waitlist line no later than 30 minutes before the scheduled screening time, present your eWaitlist number on your mobile device to a volunteer on site, and queue in your number position. If you do not have a mobile device but have an eWaitlist number you received from a computer, present a valid photo ID to the theatre volunteer on site. They will have a full list of eWaitlist registrants and eWaitlist numbers. If you arrive at the theatre less than 30 minutes before the scheduled screening time, you will be asked to queue at the end of the line, regardless of your eWaitlist number.

STEP 6 – TAKE YOUR CHANCES

Waitlist tickets will be sold to the waitlist line in queue order on a space-available basis, beginning anytime from 30 minutes before the scheduled screening time up until the start of the film. Tickets are $20 and only cash is accepted.

  • EWAITLIST TERMS AND CONDITIONS

    • Registration. In order to eWaitlist, you must first register online in our system. You may register only once. This account is separate from any ticketing system purchase account.
    • Check-in. You may check in for only one eWaitlist per two-hour time period.
    • Cancelling. You may cancel your eWaitlist at any time before the end of the 90-minute check-in period. If you cancel your eWaitlist for a particular screening within a two-hour window, you will become eligible to eWaitlist for a different screening within the same two-hour window. Be sure to cancel your eWaitlist number if you do not intend to show up to the theatre. If you do not show up to the theatre two consecutive times and you did not cancel your eWaitlist check-in, you will receive a warning from the system indicating your next no-show, no-cancel will result in the suspension of your account for 6 hours.
    • Limits. All eWaitlists will close 30 minutes prior to the scheduled screening times. If an eWaitlist reaches the maximum number of eWaitlist numbers that will be distributed to a particular screening, the eWaitlist will be closed, regardless of timing.
    • Waitlisting with a friend. You may link your account to a friend’s. Your friend will have to authorize this link in order for it to be active. You may link your account to multiple friends’ accounts, but you may only eWaitlist with one friend at a time to a particular screening. You will receive an eWaitlist number immediately upon check-in. Your eWaitlist number will be saved in your "My Waitlist" section. If you eWaitlist with a friend, you'll see their number under your "My Waitlist" section, and they will also see their waitlist number under their own "My Waitlist."
    • Queuing at the theatre. SMARTPHONE/TABLET USERS: Please present your waitlist number via your mobile device upon arrival at the theatre. A theatre representative will assist in placing you in queue with the other waitlisters. NON-SMARTPHONE/TABLET USERS: If you do not have a mobile, internet-capable device and you check in for the eWaitlist at a stationary computer, you will need to present a valid photo ID to the theatre representative at your desired screening. She or he will have a complete list of eWaitlist names and line position numbers and will be able to verify your waitlist number. The representative will then assist in placing you in queue with the other waitlisters.
    • Paying for tickets. Waitlist tickets will be sold to the waitlist line in queue order on a space-available basis, beginning anytime from 30 minutes before the scheduled screening time up until the start of the film. Tickets are $20 and only cash is accepted. Waitlist tickets for Kids screenings are $10. Sorry, no student, military, or senior discounts are offered in the waitlist. Waitlist numbers do not guarantee that you will be sold a ticket to your desired screening.
    • Reselling tickets. The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any eWaitlister who is identified or has been identified as a ticket reseller. This pertains to resales at, above, or below face value. Resales include unauthorized duplication and multiple forwarding of eWaitlist numbers. Tickets and credentials can be remotely invalidated. All theatres have scanning capabilities.
Free Events

Don't despair if you just can't find that ticket. In addition to our regular program of films, there are film panels, concerts, cutting-edge media installations, and more. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott.

Box Office Info

Ticket Pickup

If you didn't select express delivery at your time of purchase, you'll need to pick up your Festival pass, ticket package, or advance tickets in person at the Festival.

Festival Passes And Ticket Packages

  • Festival passes and ticket packages are available for in-person pickup at two locations: the Pass and Package Office in Park City and the Salt Lake City Main Box Office.
  • You select your pickup location when you make your Festival purchase. Pickup location cannot be changed after the time of purchase.
  • General pass and package pickup begins on Tuesday, January 17, 2017, at both locations.
  • To pick up, purchasers need to provide a photo ID and a copy of the confirmation email including the reservation number of the order.
  • Hours of operation for the Pass and Package Office and the Salt Lake City Main Box Office are listed below, under ”Box Office Hours and Locations.”

Locals Festival Passes/Ticket Packages And Online Local Sales

  • All llocals who purchased locals FestivalpPasses, ticket packages, or tickets must pick up their orders in person and provide proof of residency with a Utah driver's license or a Utah state ID card. No exceptions.
  • Locals need to provide a copy of their confirmation email, including the reservation number, to pick up.
  • Pickup for the locals online individual ticket sale begins Saturday, January 14, 2017, at 8:00 a.m.–noon at all main box offices and continues on Tuesday, January 17, 10:00 a.m.–6:00 p.m. at all main box offices.
  • Locals Festival pass and ticket package pickup begins on Saturday, January 14, 2017, 8:00 a.m.–noon, at the Pass and Package Office in Park City and the Salt Lake City Main Box Office. You select your pickup location during purchase. Pickup location cannot be changed after the time of purchase.

Online Ticket Orders

  • Patrons who purchased tickets online (including locals who did not pick up their online sales tickets January 14) must pick up their tickets during normal business hours at any main box office. You must present a photo ID to be issued your tickets.
  • Please pick up your tickets at least two hours before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before, as heavy traffic is expected in the main box offices during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular main box office hours.
  • Be sure to select tickets according to your arrival time and the main box office's hours of operation. To view hours and locations of the main box offices, see below.
  • There is no ticket pickup at the theatres.

Picking Up Someone Else's Festival Pass, Ticket Package, Or Individual Tickets

This does not apply to locals Festival passes, locals ticket packages, or locals online ticket sales. All locals must pick up their items in person to prove residency. No exceptions.

To pick up a Festival pass, ticket package, or individual tickets for someone else, you will need to provide hard copies (please print out any emails) of the following items in order for our staff to release any purchase to you:

  • A release letter signed by the pass/package/ticket holder indicating the name of the person who will be picking up the purchase
  • A copy of the confirmation email that was sent from Sundance Institute to the original pass/package/ticket Holder
  • A copy of the photo ID of the original pass/package/ticket holder (signature on ID must match signature on release letter)
  • The individual picking up the pass/package/tickets must have a photo ID, and the name on the ID must match the name mentioned in the release letter.
Box Office Hours & Locations

PARK CITY MAIN BOX OFFICE

136 HEBER AVE.

  • Saturday, January 14: 8:00 a.m.–noon (Best of Fest/Townie Tuesday/locals online sales ticket pickup)
  • Sunday, January 15–Monday, January 16: Closed
  • Tuesday, January 17–Wednesday, January 18: 10:00 a.m.–6:00 p.m. (Festival ticket sales begin)
  • Thursday, January 19–Saturday, January 28: 8:00 a.m.–7:00 p.m. (Festival ticket sales)
  • Sunday, January 29: 8:00 a.m.–4:00 p.m. (Festival ticket sales)

PARK CITY PASS & PACKAGE OFFICE

136 HEBER AVE.

  • Saturday, January 14: 8:00 a.m.–noon (Locals ONLY pass and package pickup begins)
  • Tuesday, January 17–Wednesday, January 18: 10:00 a.m.–6:00 p.m. (General pass and package pickup begins)
  • Thursday, January 19–Saturday, January 28: 8:00 a.m.–7:00 p.m.
  • Sunday, January 29: 8:00 a.m.–noon

SALT LAKE CITY MAIN BOX OFFICE

TROLLEY SQUARE, 700 EAST 500 SOUTH

  • Saturday, January 14: 8:00 a.m.–noon (Best of Fest/locals online sales ticket pickup/locals ONLY pass and package pickup)
  • Sunday, January 15- Monday, January 16: Closed
  • Tuesday, January 17–Wednesday, January 18: 10:00 a.m.–6:00 p.m. (Ticket sales begin/general pass and package pickup begins)
  • Thursday, January 19–Saturday, January 28: 8:00 a.m.–7:00 p.m. (Festival ticket sales)
  • Sunday, January 29: 8:00 a.m.–4:00 p.m. (Festival ticket sales)

SUNDANCE MOUNTAIN RESORT MAIN BOX OFFICE

NORTH FORK, PROVO CANYON

  • Saturday, January 14: 8:00 a.m.–noon (Best of Fest ticket pickup/locals online sales ticket pickup)
  • Sunday, January 15–Monday, January 16: Closed
  • Tuesday, January 17–Wednesday, January 18: 10:00 a.m.–6:00 p.m. (Ticket sales begin)
  • Thursday, January 19–Saturday, January 28: 9:00 a.m.–6:00 p.m.
  • Sunday, January 29: 9:00 a.m.–noon

Frequently Asked Questions

How do I register to purchase Festival Passes or Ticket Packages?

Festival pass and ticket package sales begin October 25 at noon MT (public, locals, and youth). Sales will remain open for ticket packages until Monday, December 19, 2016. If any Festival passes are left over, they will continue to be on sale until January 29, 2017.

Do I have to submit a photo for my Festival Pass? When is the deadline?

Please submit your passport-size photo, just head and shoulders, by Friday, December 9, 2016.

What if I want to cancel my Festival Pass or Ticket Package? Will I get a full refund?

You can cancel your Festival pass or ticket package by submitting a written request prior to Friday, December 9, 2016. Cancellation requests can be mailed to Attn: Pass and Package Office, PO Box 684429, Park City, Utah 84068 or faxed to (435) 658-3457. Mailed and faxed cancellation requests must be signed by the pass holder. Emailed requests can be sent to festivalregistration@sundance.org and must include a copy of the original purchase confirmation email. No refunds are offered after December 9, 2016, and a fee of 20 percent of the price of the pass or ticket package applies to all cancelled orders. All processing and handling fees are nonrefundable.

Where do I pick up the tickets I purchased online?

Patrons who purchased tickets online must pick up their tickets during normal business hours at any main box office (see hours and locations in the box office Information section above.) You must present photo ID to be issued your tickets. Please pick up your tickets at least two hours before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before, as heavy traffic is expected in the main box office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular main box office hours. There is no ticket pickup at the theatres. Be sure to select tickets according to your arrival time and the main box office hours of operation.

I'm planning to attend the Festival with a group. What's the best way to get tickets?

Ticket packages are a great option for small groups, and if needed you can supplement your package with individual tickets and/or additional Festival credentials. Because ticket package holders have priority ticket selection and can select up to four tickets per screening, a group can arrange to see movies together. Also note, because our inventory is limited, Sundance Institute has difficulty accommodating groups of more than four people. If you have a group of five or more people, be prepared with plenty of backup options, including splitting up your group if your first choices don’t work out.

Because demand far exceeds supply, we do not offer any public group sales. Group sales are only for corporate sponsors, and there are never any discount rates for groups. Our website also has some information about the sponsor program at sundance.org/support/corporate-support.

Are there limits to what I can buy?

Yes. Festival pass and ticket package purchases are limited to one ticket package per item type and two Festival passes per item type (so couples may attend together). There is no limit to the amount of different Festival passes and/or ticket packages per transaction as long as the limit of one per package type and two per pass type is observed.

Individual ticket sales are limited to 20 tickets per order, with a maximum of four tickets per screening. In cases where we determine that an individual or group is attempting to obtain large quantities of tickets by using various addresses or other means to get around limits, we reserve the right to cancel those orders.

When I arrive at the Festival, I discover that tickets to the film I want to see are no longer available. What can I do?

You may feel like you've tried everything. But just remember that the best-kept secret of navigating the Festival is that, where there's a will, there's a way. Here are a few of your options:

Day-of-Show Sales

Visit our main box Offices in Salt Lake City or Park City to get tickets to previously unavailable screenings. Each morning of the festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City release a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 a.m. the day before. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online.

The Waitlist

The Waitlist is a Sundance tradition. Although many films appear to be “sold-out” or if you can’t make it to Main Box Office, you can still join our electronic eWaitlist at two hours before a scheduled showtime and just show up directly at the theatre. Register in January for the Sundance Film Festival eWaitlist at ewaitlist.sundance.org. More information is here. Waitlist tickets are only $20 each (cash only).

Off Screen Options

Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, Festival Co-op, the Sundance ASCAP Music Café, and New Frontier. And there's always something happening at Festival Headquarters at the Park City Marriott.

What's the best way to find out about schedule changes, including any added screenings?

Check theatres, Main Box Offices, Information Booths, and sundance.org/festival for the latest info on any changes to the schedule. You can also call our Ticketing Hotline at 888-285-7790 or (435) 776-7878 for up-to-date Festival information and follow @sundancefest on Twitter.

What methods of payment are accepted at the main box offices?

We accept Chase Sapphire Preferred®‎, American Express, Visa, MasterCard, Discover, or cash. We DO NOT accept checks, money orders, or foreign currency.

Do you offer discounted tickets for kids, students, military or senior citizens?

We do offer special ticket packages for 18- to 24-year-olds; details are above.

Tickets to films in the Kids category are $10 only (online, in person, and on the waitlist).

Sorry, but we do not offer any military or senior citizen discounts.

What if I cannot Attend a Screening?

All ticket sales and fees are final and non-refundable. However, tickets may be exchanged in person at the main box offices up to two hours in advance of the printed screening time based on availability—a $2.00 per-ticket fee applies. No ticket pickup or exchanges will be made at the individual theatre box offices. Be sure to select your tickets according to your arrival plan and the main box offices' hours of operation. Refunds are not given for non-collected tickets ordered online.

Customer Service

ADA Accessibility

Sundance Institute works to make each of its venues, theatres, and buses physically accessible for all Festivalgoers. Some venues require advance notice for patrons with ADA needs. Click here to learn more.

Festival Insiders

Festival Insiders are volunteers who have been specially trained to help you navigate the Festival. Have questions about buying tickets or where to catch a shuttle, grab a cup of cocoa, or find a restroom? Festival Insiders have the answers. These friendly folks hang out on Main Street and at other Festival venues sporting wide smiles and "Ask Me" buttons.

Lost and Found

Lost Something?

Items found at Festival theatres and official non-theatre venues will be kept in the location in which they were recovered for the duration of the Festival. Items lost on shuttles or at official special events will be transferred to the information booth at the Park City Main Box Office. After the Festival, unclaimed items will be kept until February 10, 2017, before being donated to charity. Please fill out the form below or direct lost and found inquiries to lostandfound@sundance.org.

For all items lost at non-Sundance locations, the location should be contacted directly.

Customer Service Contact

Comments, complaints, feedback, or questions? Email: CustomerService@sundance.org.

Customer Service Hotline (active during Festival season): (888) 285-7790 or (435) 776-7878, Monday–Friday, 10:00 a.m.–4:00 p.m. MT