Customer Service

Sundance Institute works to make each of its venues, theatres, and buses physically accessible for all Festivalgoers. Some venues require advance notice for patrons with ADA needs. Click here to learn more.
Festival Insiders are volunteers who have been specially trained to help you navigate the Festival. Have questions about buying tickets? Where to catch a shuttle? Grab a cup of cocoa? Find a restroom? Festival Insiders have the answers. These friendly folks hang out on Main Street and at other Festival venues sporting wide smiles and "Ask Me" buttons.
Items found at Sundance theatres and official non-theatre venues will be kept in the location in which they were recovered for the duration of the Festival. Items lost on shuttles or at official special events will be transferred to the Information Booth at the Park City Main Box Office. After the Festival, unclaimed items will be kept until February 18, 2015 before being donated to charity. Please direct lost and found inquiries to
Can't find the answer to your question? Send our customer service team an email or give us a call. Click here for our contact information. Also, click to read "The Fine Print" for all terms, conditions, delivery options, Festival Pass and Ticket Package pickup, deadlines, and fees.