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• January 17 - January 29Open Ticket Sales
• January 19 - January 29Wait List Tickets (At Theatres)
• January 20 - January 29Day of Show Tickets
• January 14Best of Fest Tickets (Locals Only, In-Person Pickup)
• January 23Townie Tuesday Tickets (Summit County Locals Only, In-Person Pickup)
• January 30Best of Fest Screenings

If you didn't select Express Delivery at your time of purchase, you'll need to pickup your Festival Pass, Ticket Package, or Advance Tickets in-person at the Festival. Only the person whose name appears on the account of the purchase is eligible to pickup the Festival Pass, Ticket Package, or Advance Tickets.

Festival Passes and Ticket Packages

Festival Passes and Ticket Packages are available for in-person pickup at two locations: the Pass and Package Office in Park City and the Salt Lake City Main Box Office (Salt Lake City is approximately a 30-minute drive from Park City). You select your pickup location when you make your Festival purchase. Pickup location cannot be changed after the time of purchase. General pass and package pickup begins on January 18, 2012 at both locations. To pick up, purchasers need to provide a photo ID and a copy of the confirmation email including the reservation number of the order. Hours of operation for the Pass and Package Office and the Salt Lake City Main Box Office are listed below under 'Box Office Hours and Locations.'

Locals Festival Passes and Ticket Packages

All Locals who purchased Locals Festival Passes and Ticket Packages must pick up their orders in-person and provide proof of residency with a Utah Driver's License or a Utah State ID card. NO EXCEPTIONS. Utility bills with a photo ID are no longer considered a valid proof of residency. Locals also need to provide a copy of their confirmation email including the reservation number to pick up. Locals Festival Pass and Ticket Package pickup begins on January 18, 2012 at the Pass and Package Office in Park City and the Salt Lake City Main Box Office. You select your pickup location during your Pass/Package purchase timeslot. Pickup location cannot be changed after the time of purchase.

Advance Tickets and Online Ticket Orders

Patrons who purchased Advance Tickets online and did not order Express Delivery must pick up their tickets during normal business hours at any Main Box Office. You must present a photo ID to be issued your tickets. Please pick up your tickets at least TWO HOURS before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before as heavy traffic is expected in the Main Box Office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular Main Box Office hours. There is no ticket pickup at the theatres. Be sure to select tickets according to your arrival time and the Main Box Office's hours of operation. To view hours and locations of the Main Box Offices, see below this section.

Picking Up Someone Else's Festival Pass, Ticket Package, or Individual Tickets

This does not apply to locals Festival Passes, Ticket Packages, or locals in-person ticket sales. All Locals must pickup their items in person to prove residency. NO EXCEPTIONS.

To pickup a Festival Pass, Ticket Package, or Individual Tickets for someone else, you will need to provide hard copies (please print out any emails) of the following items in order for our staff to release any purchase to you:

• A Release Letter signed by the Pass/Package/Ticket Holder indicating the specific name of the person who will be picking up the purchase.
• A copy of the confirmation email that was sent from Sundance to the original Pass/Package/Ticket Holder.
• A copy of the photo I.D. of the original Pass/Package/Ticket Holder (signature on ID must match signature on Release Letter).
• The individual picking up the Pass/Package/Tickets must have a photo ID and name on ID must match name mentioned in Release Letter.

Park City Main Box Office

136 Heber Ave

• January 7-8: 8:00 a.m. - 7:00 p.m. (Locals Individual Ticket Sales)
• January 14: 10:00 a.m. - 6:00 p.m. (Best of Fest/Ticket Pickup)
• January 17-18: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin)
• January 19-28: 8:00 a.m. - 7:00 p.m.
• January 29: 8:00 a.m. - 4:00 p.m.

Park City Pass & Package Office

136 Heber Ave

• January 17: 10:00 a.m. - 6:00 p.m. (Locals Pass & Package Pickup Begins)
• January 18: 10:00 a.m. - 6:00 p.m. (General Pass & Package Pickup Begins)
• January 19-28: 8:00 a.m. - 7:00 p.m.
• January 29: 8:00 a.m. - 12:00 p.m.

Salt Lake City Box Office

Trolley Square, 700 East 500 South

• January 7-8: 8:00 a.m. - 7:00 p.m. (Locals Individual Ticket Sales)
• January 14: 10:00 a.m. - 6:00 p.m. (Best of Fest/Ticket Pickup)
• January 17-18: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin/ Locals Pass & Package Pickup Begins)
• January 18: 10:00 a.m. - 6:00 p.m. (General Pass & Package Pickup Begins)
• January 19-28: 8:00 a.m. - 7:00 p.m.
• January 29: 8:00 a.m. - 4:00 p.m.

Sundance Resort Box Office

North Fork, Provo Canyon

• January 7: 8:00 a.m. - 7:00 p.m. (Locals Individual Ticket Sales)
• January 14: 10:00 a.m. - 6:00 p.m. (Best of Fest/Ticket Pickup)
• January 17-18: 10:00 a.m. - 6:00 p.m. (Ticket Sales Begin)
• January 19-28: 9:00 a.m. - 6:00 p.m.
• January 29: 9:00 a.m. - Noon

Ogden Box Office

2415 Washington Blvd.

• January 7: 8:00 a.m. - 7:00 p.m. (Locals Individual Ticket Sales)
• January 14: Noon - 5:30 p.m. (Best of Fest/Ticket Pickup)
• January 17-18: Noon - 5:30 p.m. (Ticket Sales Begin)
• January 19-21: Noon - 5:30 p.m.
• January 22: Closed
• January 23-28: Noon - 5:30 p.m.

How do I register to purchase Festival Passes or Ticket Packages?

IN ORDER TO PURCHASE A FESTIVAL PASS OR TICKET PACKAGE, YOU MUST FIRST REGISTER ONLINE ANYTIME BETWEEN SEPTEMBER 20 AND OCTOBER 12, 2011. After the close of registration, you will receive an email on October 14, 2011 indicating whether or not you were randomly selected to receive a half-hour timeslot. If you receive a timeslot, you will be sent the website link and phone number you can use to purchase your Festival Pass or Ticket Package. Quantities are very limited and registration does not guarantee a timeslot or availability. Purchase dates and times are randomly assigned by a computer. Click here for more information.

Do I have to submit a photo for my Festival Pass? When is the deadline?

If you purchased ANY Festival Pass, you are required to submit your passport-size photo, just head and shoulders, by Friday, December 2, 2011. You may only send your photo via email to FestivalRegistration@sundance.org. The image must be at least 300px (w) x 400px (h), and less than 100k (0.1 Megs) in the JPEG (.jpg) format. Sundance Film Festival 2011 Pass Holders do not need to supply a new photo. Remember that Festival Passes are not transferable or replaceable. Name changes are not permitted. PLEASE NOTE: If you requested that your Festival Pass be sent via Express Delivery and you DO NOT submit your photo by December 2, 2011, YOUR PASS WILL NOT BE SHIPPED AND WE WILL NOT REFUND YOUR DELIVERY CHARGE.

What if I want to cancel my Festival Pass or Ticket Package? Will I get a full refund?

You can cancel your Festival Pass or Ticket Package by submitting a written request prior to December 2, 2011. Cancellation requests can be mailed to Attn: Pass and Package Office P.O. Box 684429 Park City, Utah 84068 or faxed to (435) 658-3457. Mailed and faxed cancellation requests must be signed by the Pass Holder. Emailed requests can be sent to festivalregistration@sundance.org and must include a copy of the original purchase confirmation email. No refunds are offered after December 2, 2011 and a fee of 20 percent of the price of the Festival Pass or Ticket Package applies to all cancelled orders. All processing and handling fees are nonrefundable.

How do I register to purchase Advance Individual Tickets?

IN ORDER TO PURCHASE ADVANCE INDIVIDUAL TICKETS, YOU MUST FIRST REGISTER ONLINE ANYTIME BETWEEN NOVEMBER 8 AND DECEMBER 19, 2011. After registration closes, you will receive an email on December 21, 2011 indicating whether or not you were randomly selected to receive a half-hour timeslot. If you receive a timeslot, you will be sent the website link you can use to purchase your Advance Individual Tickets. Quantities are very limited and registration does not guarantee a timeslot or availability. Purchase dates and times are randomly assigned by a computer.

Where do I pick up my Festival Pass or Ticket Package once I get to Park City?

All Festival Passes and Ticket Packages can only be picked up at the Pass and Package Office, located next to the Main Box Office in Park City. Please pick up your Passes and Ticket Packages at least two hours before your first screening time. You must present a photo ID to be issued your Festival Pass or Ticket Package. Festival Passes and Ticket Packages are only available for pick up at the Pass and Package Office during its normal business hours. For hours of operation and address information for the Pass and Package Office, please check the Box Office Information section above.

Where do I pick up my Advance Individual Tickets?

Patrons who purchased Individual Tickets online and did not order express delivery must pick up their tickets during normal business hours at any Main Box Office (see hours and locations in the Box Office Information section above.) You must present photo ID to be issued your tickets. Please pick up your tickets at least TWO HOURS before your first screening time. Tickets for screenings prior to 10:00 a.m. should be picked up the day before as heavy traffic is expected in the Main Box Office during the early morning hours. Tickets for screenings after 7:00 p.m. must be picked up during regular Main Box Office hours. There is no Ticket Pickup at the theatres. Be sure to select tickets according to your arrival time and the Main Box Office hours of operation.

I'm planning to attend the Festival with a group. What's the best way to get tickets?

Ticket Packages are a great option for small groups, which you can supplement with Advance Individual Tickets and/or additional Festival Credentials. Because Ticket Package Holders have priority ticket selection and can select up to four ticket per one screening, a group can arrange to see movies together. Helpful hint: if you’re planning to split a package or Advance Individual Tickets with a group, register every member of your group and use the earliest purchase timeslot(s) that you receive to have the best chance of getting your first choice(s). Just keep in mind that the person whose timeslot you buy during will have to be the person who picks up the order. Also note, because our inventory is limited, Sundance has difficulty accommodating groups of more than four people. If you're coming with five + be prepared with plenty of backup options and to split up your group if your first choices don’t work out.

Are there limits to what I can buy?

Yes. Festival Pass and Ticket Package purchases are limited to one Festival Pass/Ticket Package per item type, with a limit of four Festival Passes and/or Ticket Packages per transaction. Individual Ticket sales are limited to 20 ticket per order with a maximum of four tickets per screening.

When I arrive at the Festival, I discover that tickets to the film I want to see are no longer available. What can I do?

This is THE question. And you may feel like you've tried EVERYTHING. But just remember that the best-kept secret of navigating the Festival is that where there's a will, there's a way. Here are a few of your options:

Day-of-Show Sales

Didn't get the tickets you wanted to a sold-out screening? Visit our Main Box Offices in Salt Lake City or Park City to get tickets to previously unavailable screenings. Each morning of the festival at 8:00 a.m., the Main Box Offices in Park City and Salt Lake City release a limited number of tickets to that day's screenings. Tickets for each theatre's first screening of the day are released at 8:00 a.m. the day before. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online.

The Waitlist

Ready to get to know your fellow filmgoers? No Sundance experience would be complete without seeing at least one film via the waitlist. Each year, thousands of filmgoers see popular Festival films without Advance Tickets. There's no need to go to the Main Box Office-just go directly to the theatre of the screening you wish to attend. Arrive two hours before the scheduled screening time to pick up your waitlist number (one per person). For each theatre's first screening of the day, waitlist numbers will be distributed one hour before the scheduled screening time. Once you have your number, you can go grab coffee or a sandwich, but you must return no later than 30 minutes before the screening time. You'll then line up according to number, and tickets will be sold in sequential order and based on availability. The tickets are $15. Only cash is accepted, so be sure to stop by the ATM before coming to the theatres.

Off Screen Options

Don't despair if you just can't find that ticket. There are film panels, concerts, cutting-edge media installations, and more in addition to our regular program of films. Events run all day, every day at Festival venues like the Filmmaker Lodge, the Music Café, the New Frontier, and Sundance House. And there's always something happening at Festival Headquarters at the Park City Marriott.

What's the best way to find out about schedule changes, including any added screenings?

Check theatres, Main Box Offices, Information Booths, and sundance.org/festival for the latest info on any changes to the schedule, including "TBAs"-a placeholder in the film schedule that allows Festival programmers to add screenings of popular films. You can also call our Ticketing Hotline at (435) 776-7878 for up-to-date Festival information.

What methods of payment are accepted at the main box offices?

We accept American Express, Visa, Mastercard, Discover, or cash. We DO NOT accept checks, money orders, or foreign currency.

Do you offer discounted tickets for kids, students, military, or senior citizens?

We do not offer discounts on tickets, passes, or package for children, students, military, or senior citizens online or at any of the Main Box Offices or Theatre Box Offices, except for at the Ogden Main Box Office. The Ogden Main Box Office offers a $5 discount per ticket for students and military with ID on Advance Tickets for screenings at the Ogden Peery's Egyptian Theatre only.

What if I cannot attend a screening?

All ticket sales and fees are final and non-refundable. However, tickets may be exchanged at the Main Box Offices up to two hours in advance of the printed screening time based on availability - a $2.00 per ticket fee applies. No ticket pickup or exchanges will be made at the individual theatre box offices. Be sure to select your tickets according to your arrival plan and the Main Box Offices' hours of operation. Refunds are not given for non-collected tickets ordered online.