Box Office

TICKETING HELP

Sections

Website Ticketing Technical FAQ
Main Box Office FAQ
Registration FAQ
Pass & Packages FAQ
Advance Individual Tickets FAQ
Theatre Box Office FAQ
E-Mail Problems FAQ

Website Ticketing Technical FAQ

What does "magnetic card error" mean?: "Magnetic card error" means that there was a response from your bank that did not allow your card to be processed. This will happen in a variety of circumstances: If your address information does not match your billing information If you've used a debit card that does not allow credit transactions Your credit card number does not match the card type you selected (e.g. American express cards start with "3", Visa cards with "4", MasterCard with "5"), or if you entered a card that we do not accept (e.g. Discover, Diner's Club, Japanese Credit Bank, etc.) Your bank rejected the transaction for any reason Please check your credit card information and verify that it's correct."
I've completed my order and after it took me back to the shopping cart again after the donation page. Why?: This is normal. Just click on the CHECKOUT box now. Had you included a donation, the Shopping Cart would be refreshed and the donation would have been added there.
What does "run time error" mean with lots of programming "gobbledygook" on the screen?: It means your session timed out after 10 minutes of inactivity. That's why you see "Web tixs run time error." Please start over again.
What does "system error" and "critical error" mean?: You may have entered the website when some maintenance was being done. Please return to the homepage and begin the registration again. If the problem persists, try again later in the day.
Why didn't the page move to a new screen just added all my personal information on the order form and clicked on next?: A *required field is probably missing information. Scroll back up the screen and check for any red required flags. Add the information and make sure your password and credit card number are still on the page. If you cannot find anything else wrong, then re-enter your password again, making certain it's 6 characters or longer.
Why isn't the "Next " button working after I added/corrected the missing/incorrect data on the order form page?: Make certain you did not enter any spaces or dashes in your credit card number (spaces and dashes are acceptable in the phone number field, but not the credit card field). Also check below the word image box to see if a separate error message has appeared.
What if I can't read the word image verification box?: Word Image Verification is built to look a little strange, this is for security purposes and is intentional. Look closely and do your best to enter the characters as you see them. And don't worry, you'll get multiple chances to get this right, so if you make a mistake you will get another chance. If you are still having trouble, please email SFF_Merchandise@sundance.org for assistance.
Why isn't the "submit" button working on the "review your order" page?: Make sure you've checked the "I agree that this purchase is non-refundable and cannot be exchanged" box.
Can I use a different credit card than the one I used to purchase my tickets/pass/package with?: Yes. For security reasons, the credit card information (if you have logged in) will not be flooded into the form.
How can I be sure that my registration purchase was successful?: A confirmation page will appear after you hit the "submit" button. This will contain your confirmation number. You will also receive an message to the e-mail address you used on the purchase form from SFF_Merchandise@sundance.org. You can return any time to the login box at the start and login using your e-mail address and the password you created. This will display your entire purchase history––ticket registration fees, ticket/pass/package purchases, and product purchases.
Why didn't I get my confirmation email?: Purchase confirmation e-mails will be sent later for actual purchases. In the meantime, you may logon to the website to see the status of your order. Also, do you have a spam blocker filter? Even though we've tried to send our e-mail without the flags that would trap it in a spam/bulk/junk mail file folder, you may have very secure settings. Check your spam folder and make sure the confirmation e-mails aren't there. Then make our e-mail address (SFF_Merchandise@sundance.org) a "trusted" sender. If you don't, your future e-mails might be lost later if you empty your spam file without checking senders first. Please also see our E-MAIL HELP page.
My shopping cart says I have 8 items, but I only selected 4. Why?: You may have hit your browser's "back" button or have gone back to review "Your Shopping Cart Items." Your browser may have kept your order amount in your cookies, so when you visit that page again, it thinks you're adding more items. Click on the Shopping Cart icon and remove the duplicates or adjust the quantities
Why am I getting a message that I have too many items in my cart?: There is a 5-item limit on Festival merchandise. If you've hit your browser's "back" button or have gone back to review "Your Shopping Cart Items," your browser may have kept your order amount in your cookies, so when you visit that page again, it thinks you're adding more items. Click on the Shopping Cart icon and remove the excess purchases (over 5 per item).
Can I buy more than 5 of any product?: No. We are limiting website purchases to a maximum of 5 per transaction. Please e-mail SFF_Merchandise@sundance.org if you want a larger quanitity of a particular item.
How can I cancel my order?: Please e-mail SFF_Merchandise@sundance.org.
Who can I contact if I don't see the answer to my question on this FAQ?: Please e-mail either SFF_Merchandise@sundance.org or TixTechSupport@sundance.org. The ticket systems e-mail can answer technical questions about website problems.

Main Box Office

When can I purchase a Festival pass or package?: You must register to be eligible to purchase a Festival package and/or pass. Registration for public 2008 pass/packages begins September 24, 2007 and ends October 5 at 5:00 pm Mountain Time. Remember that Registration is NOT FIRST-COME, FIRST-SERVED. You have an equal chance of getting an early purchase time if you register on the first day or the last day of registration. Avoid the mad rush on the website and choose a time in the middle of the registration period. Registrants will be randomly assigned a date and time during the first week of October for Locals - second week for National registrants - to purchase their pass and/or package online. Package and/or pass sales are based on availability. Registration does not guarantee availability. See REGISTRATION HELP for more info.
When can I purchase a Locals Festival pass or package?: You must register to be eligible to purchase a Locals Festival package and/or pass. All Locals pass/packages must be picked up in-person and proof of residency will be required then. Purchases will not be refunded if residency cannot be established. Registration for public 2008 pass/packages begins September 24, 2007 for Pass/Package purchases and ends October 1 at 5:00 pm Mountain Time for Locals. Remember that Registration is NOT FIRST-COME, FIRST-SERVED. You have an equal chance of getting an early purchase time if you register on the first day or the last day of registration. Avoid the mad rush on the website and choose a time in the middle of the registration period. Local registrants will be randomly assigned a date and time during the first week of October to purchase their pass and/or package online. Package and/or pass sales are based on availability. Registration does not guarantee availability. See REGISTRATION HELP for more info.
Are my chances of getting what I want better if I register early?: No. There is no benefit to registering on the first or the last day of registration. Registration is NOT FIRST-COME, FIRST-SERVED for purchases. You have an equal chance of getting an early purchase time if you register on the first day or the last day of registration. Avoid the mad rush on the website and choose a time in the middle of the registration period. Registrants will be randomly assigned a date and time during the second week of October to purchase their National pass or package online or the first week of October to purchase their Locals pass/package. There is no benefit to pre-registering on the first or the last day of pre-registration.
If I'm a Local can I register for both public and local pass/package sales?: Yes. You may register for both. However, if you are successful in purchasing a Locals pass/package, you will not be allowed to purchase a public pass/package since all Locals pass/packages cover the entire Festival period. We restrict pass/package purchases to one item per Festival time period. If you are not successful in obtaining a Locals pass/package, you will have still have a limited amount of time to register for a public pass/package.
Will my Locals registration for pass/packages also allow me to get a public pass/package time?: No. These are separation registrations. If you fail to purchase a Locals pass/package, you will have a limited amount of time to re-register for public pass/packages.
When can I register for individual tickets?: You must register in order to be eligible to purchase individual tickets prior to the Festival. Beginning November 26, visit http://festival.sundance.org/ and complete a registration form. Registration for advance individual tickets is open through December 19th. A computer will randomly assign a date and time for registrants to purchase a total of 20 tickets (4 maximum per screening) online or over the telephone (a phone handling charge will apply). Individual tickets sales will take place during the second week of January and are available based on availability. LOCALS: Registration dates for advance individual tickets are December 3 - 14. Registration does not guarantee ticket availability. See ADVANCE INDIVIDUAL TICKETS HELP for more info.
Why do I have to register?: In order to provide customers with better service and decrease wait times, Sundance has implemented the registration system. You'll know exactly what time to place your order and spend less time trying to logon or call in to purchase tickets. In this way we'll be able to serve everyone in a consistent and efficient manner.
Can I register more than once?: Please register only once for each type of registration (public pass/package sales, Locals pass/package sales, advance individual ticket sales). Duplicate entries and attempts to circumvent the fairness of the system will be deleted at our discretion.
Can I get tickets online without registering in advance?: Yes. You will be able to purchase any available tickets online beginning January 14, 2007. However, online tickets will be subject to a per ticket fee of $1.00 per ticket. All online tickets not purchased via advance registered sales must be picked in person at a Main Box Office. Ticket sales for screenings occurring within the next 36 hours are only at the Main Box Offices.
Can I call to purchase tickets without registering?: No. Only advance registrants will be able to call in ticket orders. The Sundance Ticketing Hotline cannot fulfill any ticket sales.
What are the deadlines on purchasing tickets online or at the Main Box Office?: Available tickets for screenings will be open for purchase online up to 36 hours before the film start time. In-person tickets can be obtained at a Main Box Office up to two hours before the screening start time. At one hour before the start, at the theatre tickets will be offered to patrons who have queued up in the wait list line.
What the difference between a Main Box Office and a Theatre Box Office?: There are four "Main" Sundance Box offices: Park City, Salt Lake City, Sundance Resort, and Ogden. See BOX OFFICE WEB PAGE for addresses and hours. The Main Box Offices sell advance tickets, redeem vouchers in advance, provide Ticket Pick-Up services, do ticket exchanges and accept credit cards. The Theatre Box Offices only offer sales of wait-list tickets about 15 minutes before if the theatre manager determines there is still available seating (please refer to Wait-List Policy). Theatre Box Offices accept only cash and vouchers.
I selected "Ticket Pick-Up" but I didn't specify what city where I'd be picking my tickets up. Which Box Office has my tickets?: "Ticket Pick-Up" tickets are printed on-site at the main box office of your choice (Park City, Salt Lake City, Sundance Resort, or Odgen). Please allow enough time to pick up your tickets and get to your first screening. "Ticket Pick-Up" tickets are not at the theatres. If you have a late night or an early morning screening, make sure you plan to pick up your tickets before the box office closes or the night before.
I've registered for pass/packages sales. When will I get my designated date and time to make my purchase as well as the website and phone number?: An e-mail will be sent on October 12, 2007 to all patrons who have registered, and will include the necessary website and phone number. Pass/package purchase dates fall during the last week of October. You can choose which purchase method you'd like to use. There is an additional phone handling convenience fee for ordering over the phone. LOCALS: An e-mail will be sent on October 3, 2007 to all patrons who have registered. Pass/package purchase dates fall during the last two weeks of October.
I've registered for individual ticket sales. When will I get my designated date and time to make my purchase as well as the website and phone number?: National registrants will be notified by email on December 21, 2007 and the email will include the necessary website and phone number, so you can choose which purchase method you'd like to use. NOTE: There is an additional phone handling convenience fee for ordering over the phone. National individual ticket purchase dates fall during the second week of January. LOCALS: Your purchase date and time will be emailed to you on December 16, 2007, and purchase dates are in-person only at the SLC or Park City Main Box Office, January 5-6.
Why is there a $10 "convenience fee" for phone orders?: We encourage our patrons to purchase their tickets online at www.sundance.org.
Will any passes and packages go on sale after the package and pass sales period ends?: Yes. Once registered patrons have purchased their packages and passes, any remaining packages and passes will be available on our website. Availability will be announced on the website. Be aware that availability will be extremely limited.
How many passes/packages can I buy?: You may purchase one pass/package per time period (maximum of two). For example, you may order one "A" week and one "B" week ticket package, but not two "B" packages. Locals: all pass/package options cover the full festival period. You cannot buy more than one Locals pass or package and if you have purchased a Locals pass/package you will not be able to purchase a public pass/package of any kind.
How many tickets can I buy?: Via ticket package sales, you will be limited to the amount of tickets in your package, but you can supplement your ticket package with advance individual ticket sales, in-person Main Box Office sales, or at the theatre wait list tickets. For advance online ticket sales and in-person Main Box Office sales, you will be limited to 20 tickets. All screenings have a limit of 4 per purchase. For at the theatre tickets, you are limited to one per person.
What if I'm out of town during my assigned time after I register and receive my time slot assignment, or the time you give me doesn't work for me?: If you are unable to meet the assigned pass/package purchase time, please arrange for a family member, friend, or co-worker to call for you. Sundance is unable to reschedule any times.
Can I have someone else (assistant, friend, family member) purchase my pass/package for me?: Yes, but the person picking up your pass/package will need to provide Sundance with your personal information.
What if I get a busy signal or can't get through on the website?: We do not anticipate this being a problem, but if it does happen please keep trying. Call back or refresh the web page (on a PC, hold down "control" and press "refresh" in your web browser).
What if I miss my designated time slot?: You may purchase your pass/package or individual tickets online anytime after your designated date and time begins. Purchases must be completed by Friday, November 2, 2007 at 5:00 p.m. (MST) for pass/package sales, by Thursday, October 25, 2007 at 5:00 p.m. (MST) for Locals pass/package sales. For Advance Individual Tickets: purchases must be completed by Friday, January 11, 2008 at 5:00 p.m. (MST). The 30 minute deadline referred to in your time slot assignment e-mail pertains only to phone orders. LOCALS: Remember, your Advance Individual Ticket purchases must be done in-person at the SLC or Park City Box Office and must be completed by 5:00 pm on January 6, 2008.
All I want to see is documentaries. How can I best do this?: Use our online film guide to search by film type for the documentaries you would like to see and have those screening codes ready when selecting tickets for your package or when purchasing individual tickets.
Can I just get tickets at the theatre?: Yes, but the theatre box offices only accept cash and vouchers, and only sell an hour in advance (if seats are available) for the next screening only. Once the film is "sold out", you can join the wait list line. See THEATRE BOX OFFICE HELP for more information.
I work in the film industry. Is there a home base for people like me?: Absolutely! Apply to join the Sundance Industry Office. Go to JOIN SIO [html link] for more information.
How do I get press credentials?: Visit the PRESS & INDUSTRY link on the Home Page for information and an application form. The deadline for applying is in early November 2007.
When will Locals sales be?: Locals Ticket Sales Weekend is Saturday, January 5, 2008 and Sunday, January 6, 2008. You must be registered and have received a time slot prior to showing up at the Salt Lake or Park City Main Box Offices on those days. Sundance Resort and Ogden do not require registration. Proof of residency (Utah driver's license or a local utility bill with an out-of-state driver's license) must be presented before you can purchase tickets. The Park City Box Office will be open to only Locals residing in Summit County. Please see the Locals web page at www.sundance.org/locals for more information. Registrations will be validated by name and address. Duplicate registrations will be cancelled at our discretion.
When will Locals wristbands be given out?: Instead of wristbands this year, we are requiring that Locals register online (for free) between December 3 and December 14, 2007. Registrations will be validated by name and address. Duplicate registrations will be cancelled at our discretion. On December 16, 2007, registrants will be emailed a time slot when to appear at the appropriate Box Office. Purchase times will be either on January 5 or 6.
When is "Best of Fest" and when will tickets be distributed?: Please check the Locals webpage in January for "Best of Fest" information. Tickets will be distributed prior to the festival (check the website for exact dates). You must provide proof of Utah residency to receive "Best of Fest" tickets. Tickets are free and cannot be re-sold for any amount.

Registration FAQ

What does "Error 10900: Magnetic Card error" mean?: "Magnetic card error" means that there was a response from your bank that did not allow your card to be processed. This will happen in a variety of circumstances: - If your address information does not match your billing information - If you've used a debit card that does not allow credit transactions - Your credit card number does not match the card type you selected (e.g. American express cards start with "3", Visa cards with "4", MasterCard with "5"), or if you entered a card that we do not accept (e.g. Discover, Diner's Club, Japanese Credit Bank, etc.) - Your bank rejected the transaction for any reason. Please check your credit card information and verify that it's correct.
What does "Error 10906: The card was not authorized by your provider" mean?: This is a bank response. The card holder may need to contact the bank for an explanation.
What does "Error 17005: Registration count exceeds the maximum allowed" mean?: Registrations are limited to one per registration type and email address. You may have used your "Back" button and accidentally grabbed a second registration. Check your shopping cart and modify the amount to "1".
What does "Error: 17001 Registration velocity is invalid! " mean?: This generally means that the e-mail addresses you typed do not match in the order form; this can also mean that the e-mail address you are using has already purchased this registration.
Who can I contact if I don't see the answer to my question on this FAQ?: Please call the Ticketing Hotline at (435) 776-7878 between 10 a.m. and 4 p.m. MST Monday-Friday or email FestivalTickets@sundance.org between September 17, 2007 and January 26, 2008.
Why can't I enter the expiration date on my credit card?: This is a screen display issue that we are trying to resolve. This happens with Mac users only using Safari browsers. The site is actually entering in your credit card expiration date, but if you have a card that ends like 05/2008, only the first numbers are being displayed as 0/0 after you use the dropdown list. If you have a 12/2010 expiration date, you'd see 1/1. This will not stop your registration. After selecting the correct dates in the dropdown, continue. You will see a summary page that does display your credit card expiration date correctly before the final submission of data. This is not an issue if you use Mozilla Firefox.
Can I change the initial email address I used to register?: You will not be able to update your profile in any way (name, address or email) once you've registered, so make sure you use an email address you intend to keep through the festival.

Pass & Package Purchases

What does "Error 16011: Cannot sell these together" mean?: This means that you've attempted to purchase two pass/packages in the same time period (an "all week" with any other pass/package, two B week pass/packages, etc).
What does "Error 16010: Membership already exists" mean?: Your ability to purchase expires once you complete any pass/package sale. This means that you may have purchased a Ticket Package A, received the confirmation number and e-mail for that purchase and now you've tried to re-enter the site and purchase a Ticket Package B.
What does "Error 12614: Membership account code must be unique" mean?: This means that the account code you typed in was incorrect. Check your email and verify that the account code is correct. If this persists, call the Ticketing Hotline (not the Call Center) and our staff will verify the account code.
Who can I contact if I don't see the answer to my question on this FAQ?: Please call the Ticketing Hotline at (435) 776-7878 between 10 a.m. and 4 p.m. MST Monday-Friday or email FestivalTickets@sundance.org.

Advance Individual Tickets

Is there an advantage to buying tickets on the Web vs. over the telephone?: Ticket buyers all choose from the same pool of available tickets. If a ticket is no longer available on the web, it is also unavailable by phone. The advantages to using the web to buy tickets are many. Package holders and registered individual ticket buyers ordering tickets over the telephone can only call during their designated 30 minute time slot, while customers can go online to purchase tickets anytime after their predetermined start time through the end of their fulfillment period. The web also offers filmgoers immediate visual confirmation of what is still available, and the phone-handling fee does not apply to online purchases.
I've received an error message at the end of the transaction when I hit "SUBMIT". What should I do?: Whatever you do, and especially if you are using a debit card, DO NOT HIT SUBMIT AGAIN while the error message is still displayed. This may result in a second pending charge on your debit card that will tie up your funds. Please read the error message (too many items, screening is sold out) and correct your order information before hitting SUBMIT again.
Why isn't the SUBMIT button working on the "Review your order" page?: Have you checked the "I agree…" box?
To make sure I got the tickets I wanted, I quickly bought 8 tickets to start. How can I buy the remaining 12 tickets now? The website says it's outside my log on time.: The e-mail confirmation you received states that you may make ticket selections online anytime after your assigned time begins, but all selections must be made AT THE SAME TIME. You will not be able to re-enter and make changes or additions to your order.
I searched by date (or venue) and I see a long list of films, but the square button to the left of the film isn't working.: Click on the time, not the square graphic or the film title.
I only selected one to four tickets. What does "The tickets count you selected exceeds the maximum amount allowed for your membership" mean?: This means the total amount of tickets in your entire shopping cart has exceeded 20 (or 12 if you have a Film Lover's Package). Modify the current amount or click on your shopping cart to modify the amount for another screening. You cannot select more than 20 in total. If you manage to proceed, you will receive another error message after we try to process your credit card and you may accidentally send another transaction to your credit card company.
I can't find the CHECKOUT button. Where is it?: If you finish your selection process after failing to find any more acceptable tickets and you see only a "Next" box, click on the Shopping Cart and checkout from that screen.
What does "Magnetic Card error" mean?: "Magnetic Card error" means that there was a response from your bank that did not allow your card to be processed. This can happen in a variety of circumstances:

• Your address information does not match your billing information
• You've used a debit card that does not allow credit transactions
• Your credit card number does not match the card type you selected (e.g. American Express cards start with "3", Visa cards with "4", MasterCard with "5"), or if you entered a card that we do not accept (Discover, Diner's Club, Japanese Credit Bank, etc.)
• Your bank rejected the transaction for any reasonPlease check and verify the credit card information you submitted."
I'm getting a postal code error when I try to finish. What does this mean?: Credit cards are being verified by a match of zip code on the credit card information to the billing address you've entered on our site. Please correct the billing information or change your credit card information to proceed.
Will Sundance release more tickets during the ticket selection period?: No. Inventory is limited and all available tickets were released for advance individual ticket sales on the first day of the selection period. Additional tickets received from refunds or organizations with unused tickets will not be released until the day of show at the Main Box Office. Those additional tickets will be not available for online sales.
I selected "Pickup at Box Office" but I didn't specify what city where I'd be picking my tickets up. Which Box Office has my tickets?: "Pickup" tickets are printed on-site at the main Box office of your choice (Park City, Salt Lake City, Sundance Resort, or Odgen). Please allow enough time to pick up your tickets and get to your first screening. "Will Call" tickets are not at the theatres. If you have a late night or an early morning screening, make sure you plan to pick up your tickets before the box office closes or the night before.
How can I be sure that my online ticket purchase process was successful?: A confirmation page will appear after you hit "submit" with your confirmation number. This confirmation number will be different than the one you received when you registered for ticket sales. You will also get an e-mail to the address you submitted on the purchase form you received from FestivalTickets@sundance.org. You can always return at any time to the log on box and sign in with your email address and password. You will receive a display of your entire purchase history––registration fees, ticket/pass/package purchases, and product purchases.

Theatre Box Office

Aren't all the films sold out?: Rather than "Sold-Out", we say "Wait-List Only". When you see that a film is "Wait-List Only", this means that there are no longer advance tickets available. But this doesn't necessarily mean that you won't be able to gain access to a particular film. You still have options! It's possible that you could purchase a day-of-show ticket at the main box office, or you could purchase a wait-list ticket at the theatre itself. Please refer to our "How To Buy Tickets" section of this website for further details.
I was told at the Main Box Office that a particular film wasn't sold-out, but that the Main Box Office will not sell tickets to a film that's starting in 2 hours or less. How do I get tickets to that film now?: The Theatre Box Office will sell any available tickets to a screening at 30 minutes before the film begins. This occurs after the Main Box Office releases a ticket count to the Theatre Box Office so both Box Offices are not double-selling the same seats. If a wait-list line has already formed, the Theatre Box Office agents will start to sell to the first people in that line when the theatre manager gives an OK. Those tickets are hard tickets and patrons who purchase them can disperse from the line and enter whenever the theatre is opened.
If there actual tickets for sale at the theatre, do the theatres take credit cards?: Sorry, no. Credit cards are only accepted at the Main Box Office and for online sales. Theatre Box Offices accept cash and vouchers only.
Can I buy tickets for a later show at the Theater Box Office? I understand it's not sold-out.: The Theatre Box Office will only sell tickets for the next immediate screening of the day. If the show you want to see is more than 2 hours later in the day, we suggest you buy tickets in advance at the Main Box Office. Otherwise, you are welcome to come back at least an hour before the film begins to purchase a waitlist ticket.
What's the wait-list? How do I get my name on the list?: The wait-list is the line of patrons hoping to attend the next film. The line usually forms at least two hours before screening time. At some theatres, if the next screening is particularly popular, the wait-list line will form spontaneously right after the previous film is allowed in the theatre and the waiting space is cleared. This could happen as long as 3-4 hours before showtime. We do not take names in advance; instead we issue wait-list numbers to the patrons already in queue. Wait-list numbers will be distributed 2 hours beore showtime (1 hour before for the first screening of the day) or at the theatre manager's discretion. You must be present to receive a wait-list number. At other festivals, this is also known as the "rush line".
How does the wait-list work?: The distribution of wait-list numbers begins at the theatre manager's discretion (wait-list numbers mark your place in the wait-list line), but this is no more than 2 hours in advance (1 hour before for the first show of the day). Maximum of 1 wait-list number per patron. You must be present to receive a number. Each number allows you to buy one ticket. Saving places in wait-list line is not permitted. Once you receive your wait-list number, you may leave the line (you do not lose your place in line by leaving) —but you must return 30 minutes before scheduled screening time. Returning less than 30 minutes before scheduled screening time may result in the loss of your place in line. When you return, line up in the order of your wait-list numbers. Wait-list tickets go on sale at the theatre manager's discretion (usually 15 minutes before show time). All theatre ticket sales are cash or voucher only. Wait-list tickets are sold directly in the wait-list line.
Once I'm sold a wait-list ticket, can I go straight to the theatre?: Wait-list tickets do not guarantee entrance. You will be admitted on a space available basis. Wait-list ticket holders must remain in line after purchase and wait for permission to go to the theater entrance. If not admitted, a full refund will be issued based on your method of payment.
It's 15 minutes before the screening and the Theatre Box Office is not yet selling wait-list tickets. Why the delay?: Wait-list tickets go on sale at the theatre manager's discretion (usually 15 minutes before show time). The sale start is determined by constantly evaluating the current house capacity, whether a traffic issue is affecting bus runs, if the weather is contributing to slow road conditions, etc. Each film is a unique situation. In some cases, the decision may be made to not sell to the wait-list at all or sell just a few tickets minutes after the scheduled start time when ushers can identify where open seats are.
I thought I could get two wait-list numbers and then two wait-list tickets. Has something changed?: This is a change we implemented for the 2007 festival based on suggestions from patrons and volunteers. You may only take one wait-list number and we will only sell you one ticket per wait-list number.
What changed recently regarding the wait-list procedures?: "The 2008 wait-list procedures are primarily the same as the 2007 procedures,with the exception of number distribution only 1 hour before showtime for the first film of the day. Some procedures were changed during the 2007 festival: Only one wait-list number will be given out per person. You must be present to receive a wait-list number.Wait-list numbers will be distributed roughly 2 hours before the screening start time. Wait-list numbers for each theatre's first screening of the day will be distributed 1 hour before the screening start time. You must return 30 minutes before the screening start time and line up according to wait-list number. Wait-list sales will begin at the theater manager's discretion, which is usually 15 minutes before the scheduled screening start. In some cases, wait-list sales might not begin until 5 minutes before or later. Each film has its own circumstances."
What are my chances of getting in?: It's very unpredictable and sometimes changes from year to year. At the larger theatres (Eccles, Racquet Club, Library, Rose Wagner), we're usually very optimistic about seating wait-list patrons. Many festival-goers enjoy films via only wait-list entries and consider the waiting experience as part of their festival adventure. But please remember that the theatre is usually technically "sold-out" and if every patron with a ticket or pass does attend, no one from the wait-list can be allowed in.
When should I be realistic about not getting into the theatre?: If the wait-list line is over 200 people, you should carefully consider if you still want to wait. We do not issue wait-list numbers over number 200 and have never been able to entirely seat 200 wait-list patrons. The crowd liasions know the average number of successful wait-listers at each theatre. Ask them for advice. Find out where the last number holder is and make a decision. Be aware that at the Eccles Theatre, the wait-list line might hold 100+ people inside, so the outside line count might be misleading.
How much are wait-list tickets?: Wait-list tickets have remained at $10. This is a 33% discount over the $15 advance ticket sales. Sales are cash only and exact change is appreciated.
Are there student/senior discounts in the wait-list line?: Sorry, no. All student/senior discounts have been eliminated in favor of the overall 33% discount ticket price of $10 for the-the-theatre tickets vs. $15 for advance ticket sales.
Can I save seats?: Please do not save seats. We would like everyone (actual ticket holders, pass attendees, and patrons in the wait-list line) to be able to get in and a "saved" seat is considered an unavailable seat. This will actually lower our theatre capacity and some legitimate ticket holders (including your late friends) might be turned away.
My friend's inside holding a seat for me and the ticket agents won't sell me a wait-list ticket.: The irony of your friend "saving a seat" for you is that the theatre team volunteers have asked your friend if someone is sitting there and he's said "yes" so that seat isn't being counted as an available seat. As a result, we've stopped selling wait-list tickets since we believe all the seats are taken. Also, you understand that we cannot fairly sell you a ticket ahead of the people who have been waiting in line before you took your place in the queue.
My friend is calling me on my cell phone and tells me he sees empty seats inside the theater. Why are they no longer selling to the wait-list?: If the film has already begun, the theatre manager will stop seating wait-list patrons if open seats are not easily accessible, if other patrons will be disturbed, if the opening of a back door lets light leak into the auditorium, if seating in the dark can be considered dangerous (example: the steep balcony at Eccles), etc. This is done in the interest of the best customer service for the seated patrons and the safety of all theatre-goers.
I have a wait-list ticket and I want to sit by my friends who are already inside and had hard tickets. Can I do that?: Dependent on what seats are available, their location, and various theatre policies, you may be ushered to specific seats that are being held for wait-list patrons (such as the balcony in the Eccles Theatre). If your party is split up, you should make arrangements to meet somewhere later and advise your friends to not save a seat for you that you probably cannot get to. Enjoy the show and you all can discuss the film later!
Can I start waiting for the next film if I don't get into this one?: In most cases, you usually can, but this is dependent on crowd control and the theatre manager's discretion.
Are there wait-list lines for panel discussions?: Yes. All the wait-list rules apply to panels at the Prospector or Yarrow as well.
Are there "standing room only" tickets?: Utah fire regulations do not allow us to sell "standing room" tickets. Every patron must be seated. No one can sit in the aisles or stand at the back of theatre..
I'm late and I have a hard ticket (or a pass). Will I be allowed into the theatre?: All patrons must be seated 15 minutes prior to the scheduled start time or risk losing their seats. There are no refunds for late-comers. The theatre manager has the discretion to seat late-comers if seats are still available and can be accessed without disturbing other patrons, interrupting a speaker, or allowing light leakage onto the screen.
Sundance films never seem to start exactly at the time printed in the film guide, so why won't they allow me in 15 minutes late?: Actually, in 2007 98% of our film presentations started on schedule. "On time" refers to when introductions to Sundance films begin, not when the film is on the screen. Patrons need to be seated 15 minutes prior to any speakers, trailers, shorts or film presentation.
I was late and I couldn't get into the theatre after the film started. Can I get a refund?: We're sorry, but all tickets are non-refundable. Theatres will only issue refunds for wait-list ticket holders who were just sold tickets in the past 15 minutes but did not gain entrance to the theatre.
What's a Sun Voucher?: A Sun Voucher is a vouchers issued by theatre management. If you qualify for a Sun Voucher the Theatre Manager will explain its limitations to you.
How do I use vouchers?: Vouchers must be exchanged for an actual ticket prior to entry at the theatre. Vouchers are non-refundable. There are special restrictions for some vouchers, depending on the type of ticket package you have purchased. At any of the Main Box Offices, you may exchange your voucher (without an exchange fee) up to 2 hours before a screening begins. Best availability during the festival is early morning on the day of show. At the theatre, you must join the wait-list sales line to exchange your voucher for an at-the-theatre ticket. Waitlist sales begin 30 minutes before the screening begins.
What are the voucher restrictions?: Vouchers are non-refundable. They cannot be exchanged at the theatre door for access, but must be exchanged for a hard ticket at the Main Box Office or Theatre Box Office prior to encountering the ticket taker. Vouchers for Ticket Package A may not be used in the B week; B Ticket Package vouchers may not be used for the A week; SLC Preferred Package vouchers may not be used for Park City screenings.
Can I use a voucher for one of ticketed panels at Prospector or Yarrow?: Yes, vouchers may be exchanged for ticketed panel discussions.
Someone wants to sell me a voucher for a very popular screening. Should I buy it?: No, please don't buy anyone's vouchers! A voucher is only a form of payment and will not guarantee you admittance to any particular screening. You cannot present the voucher at the theatre entrance. You will still need to stand in the wait-list line for a wait-list ticket and only then can you give the ticket agent the voucher in lieu of payment. Also, certain vouchers have restrictions -- if someone is selling or giving you an "A" Ticket Package voucher and it's Wednesday of Festival week ("B" week), that voucher has expired. There are no cash refunds for any vouchers.
Can I sell my wait-list ticket since I just bought a real ticket from someone who had an extra?: You may, but your buyer must queue up in the same order you were in the line. You do risk misrepresenting the access benefits of the wait-list ticket, since wait-list entry is never guaranteed. If your buyer tries to enter the theatre immediately, they will be turned away from the door if we have not started allowing that set of numbered wait-list tickets into the theatre. It will also possibly be difficult to get your buyer inserted into the wait-list line if the people who have been waiting in order believe that your buyer is suddenly "cutting in." If you tendered a voucher for payment and the buyer does not get into the film, they will not be refunded in cash, but will receive your original voucher in return.
Can you stop the people outside the theatre who are scalping tickets for $100 (or what ever amount)?: Utah has no scalping laws that allows us to stop people from re-selling tickets. We are usually restricted to only requesting that these people go further off-site and onto public property to sell their tickets. Unfortunately, we usually do not have enough volunteer help to monitor that.
I bought a ticket on eBay. How do I know it's real?: You will not be able to tell if it's real, but we will be able to. Buying resold tickets is always a "buyer beware" situation. Some theatres and selected screenings will be scanned during 2008, so even the best copies of fraudulent tickets will be immediately rejected. If your ticket is fraudulent, we will not admit you, refund your money, or be able to sell you another ticket. You will need to ask for re-dress via eBay's fraud protection policies only (or StubHub; whatever broker you used).
There's an "invitation only" ticket for an official Sundance party (Opening Night Party, Filmmaker's Dinner, etc.) for sale on an auction site. Is it real?: Possibly it's real, but "invitation only" also means there's a corresponding invite list with specific names. Obtaining a ticket (or a fraudulent reproduction) will not alone get you into such a party. You will be turned back at the entrance. Do not purchase such tickets.
My first screening is at this theatre. I thought I could pick up my tickets at the first place I was to see a film. Why aren't my tickets here?: Sundance eliminated Will Call at the theatres during the 2004 festival. All Will Call/ticket pickup is at any Main Box Office. Patrons who purchased individual tickets and did not order express delivery must pick up their tickets during business hours at the Main Box Offices. Note: you must present photo ID to be issued your tickets. Please pick up your tickets at least TWO hours before your first screening time. Tickets for screenings after 7:00 p.m. must be picked during regular box office hours. Please plan accordingly. You will not be let into the theatre with only a confirmation letter and refunds will not be issued.
I didn't pickup my tickets at the Main Box Office in time, but I have my confirmation letter. Will the theatre staff let me into the film?: Sorry, no. Our Theatre Box Office volunteers have no way of quickly verifying if your confirmation letter is authentic or if your tickets have already been issued and collected.
I need a receipt for my wait-list purchase. How do I obtain one?: Our at-the-theatre tickets are three part forms. The middle part (marked "patron") is your receipt.
Can I smoke in the wait-list line outside?: Only if the wait-list line is on public property. Both the Eccles and Library are considered school grounds. According to Utah law, you may not smoke anywhere (including parking lots) on school premises. Be careful around propane heaters. Please be considerate and dispose of your litter in a receptacle.
Will I be able to see the celebrities enter the theatre up close?: For security reasons, some of our theatres have dedicated celebrity entrances that are covered tents and are staffed by security personnel in addition to any personal bodyguards that might be accompanying the actor/filmmaker. Only properly credentialed press and staff will be allowed inside. You may be able to see a celebrity exit from a vehicle on the way to the tent, but be aware that if you're a ticket holder, you need to be seated 15 minutes prior to the scheduled start time or risk losing your seat. Please heed the instructions of the staff near all entrances. Your safety is our concern as well.
Will [blank] be at his/her film in person?: [Blank] was invited, but we never for sure know who will be in attendance for their film or if they will attend all the showings.
My friend is a volunteer/staff person and I was given their volunteer voucher so I could see a movie. How do I use the volunteer voucher?: Unfortunately, you will not be able to use their voucher. Sundance instituted a policy change for the 2008 regarding volunteer vouchers. Only volunteers with accompanying credentials will be able to use vouchers for entrance. Please take advantage of the wait-list opportunities if you do not have a pre-purchased ticket.
I just attended a show that's probably going to get an "R" rating or worse when it's released by Hollywood. I wasn't expecting that. Can I get a refund?: Sorry, no. All Sundance films are unrated. Viewer discretion is advised. In some cases, we may post some content warnings, but most films will not have any "ratings".
Can I exit the theatre once I'm seated?: Yes. There will be a dedicated re-entry door at each theatre. You must have your ticket stub and a hand-stamp to re-enter.
If a film has significant technical difficulties and is cancelled, what happens?: Once a decision is made to cancel a screening, as you exit the theatre, ticket takers will exchange your original hard screening ticket or wait-list ticket for a Sun Voucher. You can use this voucher to get a ticket for a rescheduled screening of this film or any other festival screening on a space available basis at the Theatre Box Offices or the Main Box Office. This will be your only chance to receive a voucher. For information on whether this screening will be rescheduled, please see the Daily Update Sheets located at the information booth or contact the Main Box Office. If it is already known when the film will screen again or when its next scheduled screening is, the theatre manager will announce that. Please remain seated while the staff prepares the Sun Vouchers to distribute to upon exiting. No refunds will be given. Express pass holders do not receive a Sun Voucher.

E-mail Problems

Why should I make "@sundance.org" e-mail addresses "trusted senders" and what is "whitelisting"?

During various times during the Sundance Film Festival package/pass/ticket registration and purchase periods, you can expect various e-mails with important information (such as purchase notification times, password verification, receipts, requests for RSVPs or credential pictures, etc) to be sent to you. Please do not let these e-mails fall into your Spam, Junk, or Bulk folders to be accidentally deleted. Instead, we ask that you make all of our addresses "trusted senders" (also known as "whitelisting").

When should I expect e-mail from the Sundance Film Festival?

"Sundance e-mails should arrive in your inbox within 24 hours of your registration or merchandise purchase. If you have registered, you will receive an e-mail again according to our published notification dates of purchase time assignments (10/12/07 for public ticket package/pass purchases times, 10/03/07 for Locals ticket pass/purchases, 12/16/07 for Locals weekend sales times, and 12/21/07 for public individual ticket purchases). If our e-mail is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find our e-mail, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select our e-mail and click on the Not Spam or Not Junk button, if available. For more information about your e-mail application on your computer, please visit the help section that is associated with your e-mail application."

I've already lost a sundance e-mail. How do I retrieve it?

Please find your e-mail provider listed on this FAQ. After most whitelisting instructions is a "if you've already lost a Sundance e-mail" instruction. If you still cannot retrieve the e-mail and it contains time-sensitive information, please e-mail Tixtechsupport@sundance.org or call our Ticketing Hotline at 435-776-7878 (M-F 10:00 AM - 4:00 PM Mountain Time). Remember that you still must make our @sundance.org e-mail addresses trusted senders or the re-sent e-mail will fall into the same black hole again.

What if my spam filter requires a response from you before it delivers your e-mail?

We will make every effort to respond to those e-mails, but when we send out 10,000 time slot e-mails to all registrants there are upwards of hundreds of out-of-office replies mixed in with e-mail verification requests. We have limited staff to monitor automated e-mails, so that's why we ask you to be proactive and tuen off such verification requests for our @sundance e-mail addresses.

What specific e-mail and spam programs can you assist me with?

Below are the detailed whitelisting instructions for AOL, Yahoo!, Hotmail, Earthlink, Eudora, Gmail, Netscape Mail, Mozilla Thunderbird, Outlook 2003, Verizon, followed by whitelisting tips for ATT.net, ATTGlobal.net, Bellsouth.com, United Online (Netzero + Juno), USA.net and corporate/educational e-mail domains. This is followed by whitelisting instructions for commercial add-on spam filters SpamCop, Spam Assassin, SpamKiller, Mailblocks, Mailshield, CleanMyMailbox, Oddpost, SpamInspector, Spam Interceptor, Spam Sleuth, Spam Butcher, Spameater, SpamNet/Cloudmark, SpamPal, Inbox100.

What if my e-mail provider or spam killer isn't listed on this faq?

If you use a Web mail system or e-mail application not listed here, the instructions for whitelisting our addresses will depend on the specific e-mail program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this. In most cases, just by adding our From addresses, any @sundance.org address to your address book, safe list, white list or contact list will be sufficient. If you can't find how to add our e-mail address to a whitelist, call or e-mail your e-mail provider's tech support or postmaster@ "your provider".com and specifically ask how you can be sure to receive all e-mail from @sundance.org.

I registered or purchased using my workplace e-mail address (a corporate domain). How do I get my missing sundance e-mails unblocked?

If you registered or purchased using a corporate, non-profit, or educational e-mail address that handles enormous volumes of users and e-mail messages (mycompany.com, mycharity.org, myuniversity.edu), be aware that the e-mail administrator for your company/non-profit organization/school may have installed an additional security firewall or spam blocker (such as McAfee Spam Killer 2005 or Barracuda Spam Firewall) that might block @sundance.org e-mails without any warnings to you or with any way to recover them. Contact your local system administrator if you see evidence of "lost" Sundance e-mails. Based on their corporate policy, you may have to switch e-mail addresses if they will not grant trusted sender status to @sundance.org. Switching e-mails can easily be done by logging in with your original e-mail address and password on the Box Office registration or Merchandise opening screens at www.sundance.org.

AOL

"You will need to add our "From addresses", any @sundance.org address to your AOL address book: Click the Mail menu and select Address Book. Wait for the "Address Book" window to pop up, then click the Add button. Wait for the "Address Card for New Contact" window to load. Once loaded, cut and paste FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org into the "Other E-Mail" field. Make our From addresses the "Primary E-Mail" address by checking the associated check box. Click the Save button. You've already "lost" an expected Sundance e-mail: If you are already a registrant but our e-mail isn't getting through, our e-mail may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If our e-mail is in your AOL Spam Folder, open our e-mail and click the This Is Not Spam button."

Yahoo!

"You will need to set up a filter to redirect our e-mail into your inbox: Open your mailbox and click on Mail Options (upper right hand corner). Select Filters (bottom left corner). Click the Add link on the Filters page. Update the "From header:" rule with the following 2 pieces of information: "contains" and FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org. This essentially allows the mail server to identify our e-mail based on the e-mail From addresses. Click the Choose Folder pull down menu and select inbox. Select the Add Filter button. You've already "lost" an expected Sundance e-mail: If you are already a registrant but our e-mail isn't getting through, check if the e-mail is in your Yahoo Bulk Folder. If our e-mail is there, open our e-mail and click the Not Spam button. Next, check to see if the e-mail's e-mail address is in your "Blocked Addresses" list. If you see FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org on this list, select it and click the Remove Block button. Lastly, if you have not done so, please set up a filter as outlined in our info above."

Hotmail or MSN

"You will need to add our @sundance.org addresses to your Hotmail Safe List: Open your mailbox and click "Options" (upper right hand corner). Click the "Junk E-Mail Protection" link (top of page). Select the "Safe List" link (2nd from bottom). Copy and paste FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org into the dialog box titled "Type an address or domain". Click the "Add" button next to the dialog box. NOTE: Hotmail's "safe list" often did not work as reported by some of our 2005 patrons. As a result, see the instructions below if you are missing a confirmation, purchase time, or receipt. You've already "lost" an expected Sundance e-mail: If you are already a registrant but our e-mail isn't getting through, make sure that the e-mail is not being sent to your Junk E-Mail Folder. If our e-mail is there, open the e-mail and click the Not Junk button. Next, check to see if the e-mail's e-mail address is in your Blocked Senders list. If you see FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org on this list, select it and click the Remove button. Finally, if you have not done so, add FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org into your Safe List as outlined in our info above. "

Gmail (Google)

"You will need to add our From addresses, any @sundance.org address to your Gmail Contacts List: Click Contacts along the left side of any Gmail page. Click Add Contact. Copy and paste our From addresses, FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org into the primary e-mail address dialog box. Click Save. You've already "lost" an expected Sundance e-mail: If you are already a registrant but our e-mail isn't getting through, make sure that the e-mail has not been mistakenly marked as Spam: Click Spam along the left side of any Gmail page. Check mark the box next to our e-mail. Click Not Spam button along the top."

Earthlink

"EarthLink was the first of the major email providers to adopt a whitelist system, and is constantly upgrading it. Their offering is a challenge-response system they call spamBlocker, which requires that senders be added to the recipient's address book in order to avoid their messages going into the "Suspect Email" folder. Log into EarthLink Web Mail. Click the spamBlocker link in the menu on the left. Select the level of spamBlocking security you'd like. For maximum protection, EarthLink recommends you choose Suspect Email Blocking (Highest Protection). Please Note: Suspect Email blocking delays the delivery of messages from anyone not listed in your EarthLink WebMail Address Book. For best results with this option, please make sure all the email addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.orgivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org are in your Address Book. Click Save Changes."

Eudora

"The Eudora passlist or whitelist is a nickname you make in the Eudora Address Book containing all email addresses of people that you know and might exchange email with. Any email that's grabbed by this filter is from someone you know and want to keep. It goes straight to your Inbox with no further filtering. Any email NOT caught by this filter (or the next several in-filters if used) fails the test, and is from someone you don't know - possibly spam, and you might deliver a habit of deleting everything not going to your passlist. To create a Eudora passlist: Open Eudora's Address Book (Tools, Address book) Click on the first nickname entry to highlight it. Holding down the key, now click on the last entry. All your current nicknames should be highlighted as shown below. Now hit This brings up the "Make Address Book Entry" window, prefilled with all of your existing nicknames. Enter the name you wish to use for your whitelist ("passlist" will do). Click OK and you're done. NOTE - It's likely that sooner than later you will find an email in your spam box from a friend or an @sundance.org address that should go to your Inbox. When that happens, either create a nickname for them and then add that nickname to the passlist, or else simply cut and paste their email address into your passlist, and they're in."

"You will need to add our From addresses, any @sundance.org address, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book. Add our From addresses into your Personal Address Book: Click the Address Book button. Make sure the Personal Address Book is highlighted. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other. Under the Contact tab, copy and paste our "From" address, FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org into the E-mail dialog box. Click OK. White list your Personal Address Book: From the main drop down menu, select "Tools -< Junk Mail Controls..." This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail". Click OK. You've already "lost" an expected Sundance e-mail: Initially, the automatic junk mail detection for incoming messages might not be very accurate and you should check your Junk folder to see our e-mail have been mistakenly detected as junk. To prevent this from happening in the future, you need to mark our e-mail as not junk. Do this by right-clicking on our e-mail and choose "Mark -< As Not Junk". "

Netscape v6.0 or lower

Earlier version Netscape Mail Web-Based E-mail has no filters and spam protection. Therefore, you will usually receive our e-mail without do anything further, because it will not be mistakenly filtered.

Netscape v7.0 or higher

"These instructions apply to filtering in Netscape version 7.0 or higher. With Netscape, all e-mail ends up in your Inbox, unless you have set up a filter, instructing Netscape's mail server to send messages to another folder. With Netscape, you can create a filter for all your messages from @sundance.org e-mail addresses and organize your mail box by creating a separate mail folder, making it easier for you to read your messages and creating less of a risk of accidental deletion if you find yourself deleting blocks of spam from your Inbox.. To create a filter for messages from @sundance.org e-mail addresses, left click on the Mail icon you see on the menu bar when you open Netscape as your browser. When in the Mail window, here is what you do: Select the first message you received from the @sundance.org address. Open the "Message" menu, and choose "Create Filter From Message." You will see the "Filter Rules" dialog box. Using Sundance's e-mail addresses, FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org, Netscape will prefill the filter name, the filter matching criteria, and the filter action (Move to folder). Either choose your Inbox in which to store the incoming messages from @sundance.org e-mail addresses, or create a new folder and simply call it "Sundance." Left click on "OK" to confirm your settings. Left click on "OK" in the "Message Filters" dialog box. The filter begins filtering incoming messages from Sundance as soon as you click OK, sending them either to your Inbox or to a separate box labeled "Sundance.""

Outlook 2003

"You will need to add our From addresses, any @sundance.org address, to your Safe Senders list: On the Tools menu, click Options. On the Preferences tab, click Junk E-mail. On the Safe Senders tab, click Add. In the Add address, copy and paste in our From addresses, FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click OK. You've already "lost" an expected Sundance e-mail: If the Junk E-Mail Filter accidentally catches our e-mail, you can simply add our From addresses, FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org, to the Safe Senders list, and no future e-mail from us will be inspected by the filter. The instructions are outlined above in our info above."

Verizon

"If you're using Verizon for e-mail, you can ensure that @sundance.org e-mails are delivered to your Inbox by adding the "From" address to your Safe List. Go to your Verizon Inbox. Click Options. Select the Block Senders tab (near the top of the screen). On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.orgivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org"

ATT.net

If Spam-blocker is enabled and if the e-mail message is legitimate and was screened as spam, forward the original message as an attachment to this-is-not-spam@worldnet.att.net.

ATTGlobal.net

Your Graymail folder contains all possible spam e-mail. The Graymail folder shows up on the Spam Control page only after you activate the "Filter" option. Before you activate that option, there is no Graymail folder. Once you have enabled the Spam Control feature, they have created an e-mail addresses for you to send your feedback. If you receive e-mail identified as <> and it is not spam, please send that information to notspammail@attglobal.net.

Bellsouth.com

You must opt-out of MailGuard to receive e-mail from us. Once it is received forward it (with full headers) to this_is_good@bellsouth.net to have FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org whitelisted.

United online (Netzero + Juno)

Netzero's and Juno's Platinum service have both individual blacklist and whitelist features. The whitelist requires that senders be added to the Contacts in the recipient's Address Book, or else have messages placed in the Junk Mail folder.

USA.net

"Login to your e-mail account and click on Services in the left-hand Navbar. You can Whitelist there. To configure your personal white list filters, please follow these steps: Determine what you would like done to the messages that match one of your filters. This generally fits into two categories, Override or Exclusive. "Override" allows you to override your spam filters, including system spam filtering, and is handy when you have mail that is occasionally incorrectly marked as spam by the system spam filters. "Exclusive" allows you to limit the mail you receive to only those messages that match your White List; all other mail messages will either be considered Junk Mail or automatically deleted. If you choose Exclusive, you will need to specify whether to keep the mail as Junk Mail or to delete the mail. If you choose to delete all mail that does not match your White List, this mail cannot be recovered later. "

What if Im using a commercial spam filter along with my e-mail provider's safeguards?

Please make sure you follow the whitelisting instructions for both the e-mail provider as well as for the commercial spam filter. Instructions for the most popular spam filters are listed below.

What if my spam filter isn't listed here?

Please review the technical instructions with that application to determine how to whitelist all @sundance.org e-mail addresses. If you cannot find the instructions in the Help folder of that application, then visit the product's website and utilize the "contact us" links.

Choiceonemail

With ChoiceMail One 3.0 you can accept and reject emails by domain, IP address, or block email from known spam senders. ChoiceMail One will also approve email senders automatically once they respond to a challenge email sent to them by the program. You can import an existing address book to your approved list and approve emails by sender or by domain (all @sundance.org e-mails).

Cleanmymailbox

"If you're using CleanMyMailbox to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding our "From" address to your Whitelist. Click the Whitelist button. Add to the list the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click the Submit List button."

Ihatespam

Once installed, iHateSpam looks for email addresses that are not a part of your approved (friends) list to see if the email can be accepted without any challenge. Please add all @sundance.org addresses to your "friends" like and/or remove them from your quarantine folder if they end up there..

Inbox 100

"To whitelist a sender or domain in Inbox100: Click the Inbox100 button on the Inbox100 toolbar. Go to the Inbox100 Options tab. Make sure Approved List is selected. Click Add.... Type the e-mail address or domain you want to whitelist under E-mail Address:. To whitelist a domain, type the domain name preceded by "*@" -- @sundance.org To whitelist the e-mail addresses, FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Optionally, type a descriptive name under Name:. Click OK."

Mailblocks

"If you're using Mailblocks to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the "From" address to your "Accept Mail From" list of addresses. In Mailblocks, click the Addresses tab. Select New. Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org In the Receiving Options, select Accept Mail From This Address. In the Other Options, make sure Display in People Picker is not selected. Click Submit. Click OK."

Mailshield

"If you're using MailShield to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the "From" address to your list of Friends. On the MailShield toolbar, click Friends. Click Add. Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click the OK button."

Mailwasher

"If you're using MailWasher to filter your incoming e-mail, you can exempt valued e-mail from the filtering process by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your list of Friends. In MailWasher, select Tools. Select Blacklist & Friends. On the right-hand side is the "Friends" list. Click the Friends Add button. Select Plain email address. Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org then click OK Click OK again."

Matador

Matador relies on a unique filtering process that sends a graphical response back to the unknown message's email address. The sender will be required to respond to how many kittens they see in the image. If they respond, the sender will be added to your approved list. Please turn this option off if for @sundance.org emails.

Oddpost

"If you're using Oddpost to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by marking it as "Not Spam"--but only if it has been incorrectly identified as spam in the first place. Here's what to do: Find any e-mail from @sundance.org that's in your Probably Spam folder. Click on that e-mail to select it. Click the Move to Inbox and Mark as Not Spam button."

Qurb

Qurb only allows mail approved from your whitelist, all other Spam will quarantined until you have had the chance to review the material for approval. It has an optional challenge / response option that will allow Qurb to confirm that senders of quarantined messages are real people sending you emails, not just an automated Spam bot. Another feature of Qurb is their spoof-proof fraud protection which allows Qurb to automatically verify the authenticity of the message from people and companies using an industry standard digital signature. Unlike other Spam filter programs, Qurb lacks the ability to set up specific category filters and it would only allow you to add senders by email address, not by server or domain, so each @sundance.org address must be added separately.

Spam Assassin

"If you're using Spam Assassin to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the "From" address to the Whitelist in your User Preferences. Search your hard drive for the spamassassin folder, then open it. In that folder should be a file named user_prefs. Open it with a text editor (Notepad, for example). If there is no such file, you can create it. The detailed instructions are at http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html. Make a new (blank) line in the file. On that line, enter whitelist_from, followed by the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Save the file and close it."

Spam Butcher

"If you're using Spam Butcher to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your Known Senders list. Open Spam Butcher and click the Configure button. Select the Known Senders tab. Under Known Good Senders and Recipients, click Add . Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org and click OK . Click OK."

Spam Cop

"If you're using SpamCop to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the "From" address to your Whitelist. Open your browser and go to this page: http://webmail.spamcop.net/ Log into your SpamCop account. Click on the Options icon in the toolbar. Under Mail Management (in the middle), click SpamCop Tools. Select Manage your personal whitelist. Near the bottom, where it reads "Click here to add to your whitelist", click on Click here. Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org in the first empty slot. Click Submit."

Spam Inspector

"If you're using Spam Inspector to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process. Open Outlook. On the Spam Inspector menu or toolbar, find and select Manage Friends List . In the Add a New Friend area, select E-mail . Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click the >> (add) button. Click Close. "

Spam Interceptor

"If you're using Spam Interceptor to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process. by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your list of Trusted senders. Open Spam Interceptor and select Authentication Lists . Click Trusted . Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click Add. "

Spamkiller (McAfee)

"If you're using McAfee's Spamkiller to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the "From" address to your list of Friends. On the Spamkiller sidebar, click Friends. Click Add. Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click the OK button."

Spam Sleuth

" you're using Spam Sleuth to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your list of Friends. Open Spam Sleuth. From the File menu, select Configure . In the Friends category, make sure Active is selected. In the space provided for the list, make a new (blank) line and on it enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click OK."

Spameater

"If you're using Spameater to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your list of Approved Senders. On the Spameater sidebar, click Filters . Select the Approved Senders tab. Click Add Filter. In the Address space, enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org For Address Type, select Full Email Address . Click OK."

Spamnet (Cloudmark)

"If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your Whitelist. Open your Outlook Inbox. On the Cloudmark SpamNet toolbar, click Options . Click Advanced. Select the Whitelist tab. Click the Add button. Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, FestivalTickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org and click the OK button. Click OK again, then Yes, then OK one last time."

Spampal

"If you're using SpamPal to filter your incoming e-mail, you can exempt @sundance.org e-mails from the filtering process by adding the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org to your Whitelist. When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it. Select Add to Whitelist . Enter the addresses FestivalRegistration@sundance.org, FestivalRegistrar@sundance.org, Festival_Tickets@sundance.org, TixTechSupport@sundance.org and SFF_Merchandise@sundance.org Click Add."

January 17-27: Park City, Utah